Razorpay

Pros

Payment processing with support for multiple payment methods, easy to track transactions and manage payments.

Cons

Customer support response times could be improved, especially during peak hours

Pros

I like the Quick Payment and the Clean Dark look of it

Cons

Nothing, everything seems fine to me . This is perfect

Pros

Nothing it is just a horrible solution with people being forced to use it with fre alternatives. Will ask anyone else to check other apps. Have wasted multiple days with their support team and they will accept money but will not transfer it to you.

Cons

Their support is horrible. You will waste time with new tickets created each time and the person not able to help you because the support is outsourced.

Alternatives Considered

Reasons for Switching to Razorpay

Pros

It supports wide range of payment methods such as credit/debit card, net banking etc

Cons

Transaction fee of razorpay might be higher other then some alternative

Pros

Easy to use interface
Multiple methods of payment
International Payment options

Cons

Approaching customer support of Razorpay.

Pros

Razorpay is one the most easily payment platform and allow collecting funds on behalf of you.

Cons

An account can be created in India easily.

Pros

East to create payment links and send it via mobile number & Email and option to check notify button. Easy to track Settlements and easy to monitor the day Current balance, Settlement due today, Previous and upcoming settlement.

Cons

There is nothing to dislike but sometimes it's difficult to track payments on real time basis.

Pros

Nothing. I have everything on a serious note.

Cons

Hold payments without reason. Then, they waste time on emails and calls, and send their agent to verify their home address without information.

Pros

Multiple Payment Modes: Accept payments via credit/debit cards, UPI, net banking, wallets, and EMI options.
International Payments: Support international transactions
AutoPay: have autopay feature for razorpay subcriptions

Cons

1. High Transaction Fees
2. Limited Customer Support
3. Payout Delays
4. Chargebacks and Fraud Detection

Pros

Very easy to use efficient can pull up reports when needed

Cons

Nothing in particular really good software

Pros

The software is ok. Charges are high but it's relatively ok to use.

Cons

No customer support. Select accounts are given chat options and is disabled as soon as you chat with them more than 2-3 times.

Pros

Easy to access from sellers end as well as users end. Easy to genereate links and get payments.

Cons

I have actually not found any cons. Great job !!

Pros

I find it difficult to 'like' anything about this company when all I have experienced is negative interactions and outcomes

Cons

I have had an extremely disappointing experience with this company's customer support team. Despite contacting them multiple times about an urgent issue, each new agent I spoke with seemed to have no knowledge of the previous conversations and described the problem as if it were brand new. Furthermore, I felt that my case was not being taken seriously or prioritized appropriately, as the support team kept giving me generic assurances that they had raised the issue but provided no real solutions. Overall, this company's customer support is among the worst I have ever encountered, and I would caution anyone against doing business with them.

Pros

Razorpay is currently the most popular payment gateway among the e-commerce community in India. as it offers multiple payment methods and flexibility to pay using mobile payment applications. We can integrate this payment gateway on any shopping website or CRM software or can just use it for sending payment links to our customers. The best part is it allows the business to design payment pages where we can list our services and collect payment for that. The customer support of Razorpay is also great as they offer a dedicated relationship manager for every account which helps to sort out payment issues quickly.

Cons

Razorpay has got all features loaded that an e-commerce business requires to collect online payments but there is always scope for improvement in the payment processing industry. Thee-commerce business owners require a high payment success rate which Razorpay should work on.

Pros

Razorpay accepts several types of payment methods such as internet banking, UPI, Credit card, Debit card. We can easily integrate the Razorpay API with our merchant website to accept payments from the customers. It only takes 2% fees per transaction. Less approval time for account.

Cons

Razorpay works best in domestic transactions. But it may not be compatible for international transactions. If we need international transfers facility we need to get approved by razorpay by submitting extra documents.

Pros

Claiming reimbursements & creating automated tax statements are extremely useful for creating a seamless user journey for all our employees. The software is also really user-friendly & greatly customisable as well.

Cons

The UI is cluttered in such a way that it's difficult to navigate in between different modules easily. (From Tax deductions to reimbursement or Payslips for example) There are also minor bugs but nothing otherwise.

Pros

Well Razorpay definitely is of the leading & Most trusted Payment solutions provider..
Razorpay recently has grown much faster & Become one of the Leading StartUps in this category..
Much affordable,Aesthetic, Big community behind, Highly Skilled Team,Well established Network in B2B & D2C markets are one the Promising achievements of Razorpay in recent..

Cons

Well In across all Reatil stores,public stores, B2B markets & Outlets Razorpay is shining with its POS & multiple payouts support but Still There's slight Issue still present related to settlement & payouts..
Razorpay Team need immediate focus on this for mass adoption..

Pros

It can send money from any type of transaction and also it can take several methods to receive money.

Cons

In this service poor thing is it cannot be sent directly to others bank accounts like google pay and phonepe. It will be used to redeem by using this service.

Pros

Razorpay is the best payment gateway, which accepts credit and debit cards, UPI, net banking with more than 50 banks, and a variety of mobile wallets.Razorpay boasts a user-friendly interface with tools like automated receipts and personalized payment pages. You can embed a wide range of Razorpay integrations, including those for OpenCart, WordPress, and Shopify.It has a fixed processing fee, which is typically marginally less than Instamojo.For its users, Razorpay also offers 24/7 live customer support.

Cons

Razorpay is less secure because SSL support is not always used. Customer-friendly features like gift cards are not provided. Additionally, Razorpay does not have a standard or free version.

Pros

Razorpay is very good payment gateway as best part of razorpay is that it does not have any monthly or yearly fees, it is like pay as you go. It will deduct amount around 2.6% from transaction. Also I personally like Razorpay support they are very supportive and always solve my query within 24hrs.

Cons

Accepting international payment is bit difficult there are many formalities with razorpay and i think the asked around 50K INR domestic payment before allowing international payment.

Alternatives Considered

Switched From

Pros

Low transaction fee for both local and International transactions
Good currency conversion rates
Payment pages are good and easy to setup

Cons

Cannot have custom webhook for payment pages
Coupon code feature not available on payment pages to give exclusive discounts to selected customers

Pros

Just awesome payment gateway. very user friendly when I was a manager in CMC LTD then also i refer this razor pay gateway to that company and now also i am using this company. And helped many others to go with it

Cons

nothing to say just a very good payment gateway

Pros

I am using this software for taking online payments on my website and also implement in my customers website. It provides various payment method from which user can choose best one which is very helpful. It user interface is very great and understandable. It can be easily integrated in any language.

Cons

Nothing least about this software from my side.

Pros

Only the UI/UX, other than that every thing worst

Cons

nothing, and nothing and nothing and nothing

Pros

Best part of Razorpay is there customer support.
I asked then to update my payout cycle and they did it without any questions asking.
Also Razorpay is very easy to integrate with platform like WordPress and there UX is good.

Cons

There is nothing i dislike about Razorpay everything is wonderful from refund cycle to payout or support.

Pros

The Unethical Practices overshadow the good features it has

Cons

1. No Customer Support - No direct Customer Care Number, Email or any other mechanism to contact them
2. Many times the Help & Support page keeps you move in a never ending loop.
3. No response from the customer support team even after multiple remindres
4. Tickets are raised and closed autometically, without giving an intimation of what has happened to the ticket. They simply say it's resolved
5. No Escalation Matrix. You keep writing to the nodal officer, nothing happens
6. I checked with other startups within my incubators and other forums, all are frustrated with their service
7. They make it easy to subscribe to services and almost impossible to stop the subscription

Pros

This is a serious complaint against Razorpay.

Cons

RazorPay has not attended to my complaints. In the last 3 months, have raised 8 requests for change of my billing plan, have called multiple times but my plan has not been changed so far. Request No [sensitive content hidden].

Pros

Nothing to like the most there service is ridiculous.

Cons

They cheated in the name of pricing plan they offering you can get up to 75000 free payment after this plan but still they are charging.One reach to support they response in 2 weeks and saying this not applicable on business card but all our customer using personal cards. Very bad service they cheated small business.

Pros

I have paid 4899 rupees to VLE Baazar Pvt Ltd via Razorpay Gateway on 3-10-2024 for Motorola Moto One refurbished but i didn't get my product and didn't get my refund back.

There customer care service are responded 2-3 days and always said that your product will be delivered under 24 hrs . But it didn't happened.
Now there customer care service are not responding.
I have contacted to Razorpay, because payment was done by Razorpay gateway, but Razorpay said they can't help me to get my refund back bcz there have insufficient amount in merchant account.

So never do payment online using Razorpay bcz they never help you if there will be any kind of fraud.
And there client are fraud.

I had raised support ticket many times but nothing happened.

Please help me someone to get my hard earned money.

I have already complaint to Consumer court Service also.

Cons

Nothing have to like, bcz there client are fraud cleint and they don't care about

Pros

Ese of use, integration with my site, payment link generation

Cons

the number of days it takes for the money to hit your bank

Pros

they are first when join a new customer, be they are last when they have to serve service, i like this approach

Cons

they call very on a ticket very fast , so client think they are prompt responsive, but they put you in queries.

Pros

RazorPay Web App had good speed and quick response

Cons

RazorPay gives low success rate and offer poor support

Pros

Quite unhappy with Razorpay service as a whole - I don't see any pros

Cons

Poor support - non responsive.
We ordered the system in July, haven't received it nor any update

Pros

So easy to use, really enjoyed checking out online!

Cons

Nothing that I would change from my experience

Pros

The experience with the Razorpay is easy payment processing and billing payments for the needs and it is very secure fast payment processing and easy to tarnsfer to any bank accounts

Cons

Razorpay it charges too when compared to other payment apps and it some times Daley payment processing and it takes commesions for every payments and delay response from the customers

Pros

if customer support is not good then what to say about razorpay. They don't have direct customer support which is most important in business .

Cons

customer query resolution should on top pririty .

Pros

My over all experience with razorypay was amazing.User friendly interface.clear cut tax details explanation.user can easily track failed transaction.Trustable payment mode too.

Cons

One the main drack is tansation delay while paying payment get stuck.

Pros

Good features, if they help in setup. Overall its fine.

Cons

We tried to use this tool for payroll and contacted their customer support. The support says 30mins response time but they never reply. We booked a call with them but support team didnt show up on call. They even never replied to us after that as well. We were waiting to setup this but they dont pay attention to customers. Very poor service and support.

Pros

The first time I used it, it functioned and the payment went through easily.

Cons

The second time I used it today it did not work at all? I tried nine times, and the drop-down menus to fill in the fields were not responsive. I was unable to submit this transaction.

Pros

Some of the things that come to my mind are: ease of use, adaptability, trust.

Cons

Customer support and resolution time could be improved by a lot.

Pros

The Razorpay payment gateway installation is quite simple and easy, especially if you're using Shopify or Wocommerce. Moreover, Razorpay provides quicker settlements of payments, ensuring that you receive your funds quickly. Direct deposits of funds are made into the business's bank account without any delay

Cons

As Razorpay is designed according to the need of Indian businesses operating in India. Expanding your online store reach outside India is a little bit difficult with Razorpay as it still lacks the feature of handling international payments.

Pros

Razorpay's user-friendly dashboard makes it simple to track transactions and manage your account, which is one of the features I most value about it. The business also provides exceptional customer service, with friendly people on hand to help with any problems or inquiries you might have. - Its security precautions are another another aspect I like.

Cons

Customer service is either nonexistent or very poor. When connected to API, there are many search-related problems.

Pros

The best part about Razorpay is they do not have many compliances to approve the account. I provided all my company documents and they approved my account within 3 days. And since then I have been using my account without any problem.

Cons

The only thing I do not like about Razorpay is the invoicing system. It has some basic invoicing templates and do not have a professional invoice format. Also I do not have any option to create any invoice format of my own.

Pros

This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues.

Cons

When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case.

Pros

The best thing about Razorpay is it allows many useful features and the commission fee is very low.

Cons

Razorpay should also offer to create a solution to create a simple e-commerce store like Instamojo.

Pros

- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user.

Cons

- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues.

Alternatives Considered

Reasons for Choosing Razorpay

Switched From

Pros

Accepting payments through all online modes including foreign Currency and Provide Well drafted reports and email notifications to clients. payment reminders for timely collection in case of credit sales.

Cons

Pricing in case of UPI and Rupay Cards are higher against compared to other payment gateproviders like Paytm, Paykun, CC Avenue.

Alternatives Considered

Reasons for Choosing Razorpay

Reasons for Switching to Razorpay

Pros

The best part is the ease of usage and the deep understanding that the organization brings in with their on-the toes CRM team!

Cons

The accessibility to registration and the facts that small scale/ non registered business tends to look like a potential threat to the organization in the future.

Pros

We implemented Razorpay to accept subscription payments from our Indian users. It offers a lot of payment options. Apart from it, there are options to generate QR code, payment links, invoices and payment pages.

Cons

Fees for using Payment pages is very high.

Alternatives Considered

Reasons for Choosing Razorpay

Switched From

Pros

Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended.

Cons

Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly.