--- description: Review of WhatsApp Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WhatsApp | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [WhatsApp](/software/285733/whatsapp) # WhatsApp Canonical: https://www.softwareadvice.com.au/software/285733/whatsapp Page: 1 / 656\ Next: [Next page](https://www.softwareadvice.com.au/software/285733/whatsapp?page=2) > WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free solution. Support is provided via an online help center. > > Verdict: Rated **4.7/5** by 16371 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16371 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - API - Activity Dashboard - Alerts/Notifications - Audio Calls - Autoresponders - Batch Communications - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - File Sharing - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Project Management - Real-Time Chat ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Team Communication Software](https://www.softwareadvice.com.au/directory/4594/team-communication/software) ## Alternatives 1. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24116 reviews) 2. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews) 5. [Chatway](https://www.softwareadvice.com.au/software/432296/chatway) — 4.9/5 (78 reviews) ## Reviews ### "What’s app for your next communication needs\!" — 4.0/5 > **Kerry** | *5 May 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: I enjoy using what’s app it definitely provides value. Also makes communication between androids and Mac systems. Very easy to use and can be incorporated with many different platforms. Customer support is very easy to find and use online chat for the What’s App. > > **Cons**: I did not come across and bugs or issues. It always worked very well for me. Never had dropped call issues. No undelivered or received messages. Easily merged with many different platforms and softwares. So I would say over all I did not have a bad experience with this App. > > I would say my overall experience has been great. I mostly use it for communication via messaging or video calls especially with Android devices since I own iOs devices. ----- ### "Fast, Simple, and Perfect for Large Student Channels" — 5.0/5 > **Aja Nurse** | *15 May 2026* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most was how easy it was to reach over 1,000 students instantly through the ENACT channel. Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click. > > **Cons**: What I liked least is that channels don’t allow two‑way communication unless you open a separate group. It limits interaction, but it still works well for broadcasting updates. > > My overall experience with WhatsApp was excellent. Creating the ENACT channel made it incredibly easy to share environmental activities, course updates, and educational content with over 1,000 students from my Canadian Environmental Issues class at Concordia. Since most students already used WhatsApp, they joined instantly, and the channel became a central hub for monitoring our environmental initiatives. It’s fast, organized, and perfect for large‑scale communication. ----- ### "It is an important application and is considered one of the essential applications on mobile phones; it is difficult to find an alternative to it." — 4.0/5 > **mohamed** | *28 April 2026* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: The ease of handling messages, the chat interface, and the settings and add-ons are all excellent. It's convenient and the best app in terms of ease of use, flexibility, and simplicity. It's one of my essential mobile apps. > > **Cons**: The AI ​​chat is terrible for me; it's uncomfortable and gives a negative feeling. It's not an AI relationship at all; it's a failed and unsuccessful attempt. > > A comfortable, good, and simple experience. These are essential and important applications that simplify many tasks and provide significant assistance at work. However, the AI ​​chat integrated with Meta is not good, comfortable, or flexible. The application also has an issue with Android versions, forcing us to change phones in the future. Furthermore, the phone sometimes experiences memory problems; it can only manage memory effectively with large devices. With limited memory, it is prone to memory-related issues. ----- ### "Essential everyday tool" — 5.0/5 > **Sam** | *27 February 2026* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Firstly, WhatsApp is free to use and you can connect with anyone so long as they have the App and you have their phone number. I have used a teams WhatsApp in all of my past job roles. I use it to communicate with my own team as well as customers with messaging, sending pictures and even video calls. It is far quicker sometimes to send a quick Whatsapp than countless e-mails and I can also do this from the bakery floor. There are regular updates from the WhatsApp team and the only issue I have ever had is sometimes notifications don't come through straight away, however I believe that to more likely by my phone or the Wi-Fi than the app itself. > > **Cons**: I have used Messenger (and still do for a few that don't have Whatsapp) I can honestly say, in my opinion, that it tops it in every way. The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App. > > I use it everyday. I use it in-house and to talk to customers. I have also had. off site IT support call me through it and the video call makes life so much easier. ----- ### "good software" — 4.0/5 > **seppe** | *11 May 2026* | Industrial Automation | Recommendation rating: 4.0/10 > > **Pros**: I really appreciate the seamless end-to-end encryption which makes me feel secure about my privacy. The interface is incredibly intuitive and works smoothly even on slower internet connections. I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly. > > **Cons**: The main drawback for me is the lack of a proper 'sign out' option, which makes it hard to disconnect sometimes. I also find the file management system a bit messy, as media often clutters my phone gallery unless I manually disable it. Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips. > > Overall, WhatsApp is my go-to communication tool because almost everyone I know uses it, making it the most reliable way to stay in touch globally. While it has some minor flaws regarding customization and data storage, the consistent updates and high-quality voice and video calls make it an essential app for both my personal life and professional networking. ----- Page: 1 / 656\ Next: [Next page](https://www.softwareadvice.com.au/software/285733/whatsapp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/285733/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data