--- description: Review of msg91 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: msg91 | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [msg91](/software/286240/msg91) # msg91 Canonical: https://www.softwareadvice.com.au/software/286240/msg91 Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/286240/msg91?page=2) > MSG91 is a cloud communications platform that offers a suite of channel APIs for SMS, email, WhatsApp, voice, and more. With serverless tools and fully programmable solutions like Hello, Campaign, Segmento, and SendOTP, MSG91 enhances client communications, boosting customer engagement, and improving marketing campaigns. MSG91 supports brand visibility with billions of API calls, SMS, OTP, and email sent each month. It enhances customer engagement processes through the integration of communication features. It also includes transactional/promotional services, OTP verification, bulk SMS, event automation, WhatsApp messaging, email integration, e-commerce updates, voice calls, and customer support. > > Verdict: Rated **4.7/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 42 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Walkover Web Solutions - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 65.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: http://msg91.com/sms-pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audio/Video Conferencing - Automated Responses - Automated Routing - Call List Management - Call Monitoring - Call Recording - Call Routing - Campaign Management - Campaign Planning - Campaign Scheduling - Chat Transcript - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management ## Integrations (15 total) - Auth0 - CleverTap - Firebase - Freshdesk Omni - Google Sheets - HubSpot CRM - LeadSquared - Pabbly Connect - PrestaShop - Segment - Shopify - Vtiger CRM - WHMCS - Zapier - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) - [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software) ## Alternatives 1. [Google Workspace](https://www.softwareadvice.com.au/software/344998/google-workspace) — 4.7/5 (17483 reviews) 2. [Wildix](https://www.softwareadvice.com.au/software/208756/wildix) — 4.7/5 (209 reviews) 3. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews) 4. [Zoom Workplace](https://www.softwareadvice.com.au/software/101384/zoom) — 4.6/5 (14526 reviews) 5. [Telnyx Suite](https://www.softwareadvice.com.au/software/66273/telnyx-suite) — 4.8/5 (195 reviews) ## Reviews ### "Best SMS Service Provider in India" — 5.0/5 > **Sonu** | *27 March 2020* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: MSG91 is proving Fast, Reliable Messaging Service With Following Pors 1. Easy To Use APIs 2. They have preset Source code to implement SMS service in which language you want 3. Fast Response of Apis 4. Dynamic sender ID 5. Detailed Report Dashboard 6. Instant Customer support services > > **Cons**: Although the most of things we use are good but still there are some fields that should be improved 1. Website Dashboard ( It gets updated It is fast but sometimes JavaScript does not load and nothing works) 2. Contacts import feature on dashboard is not that easy to use 3. No WordPress Plugin 4. Sometimes I faced issue thatt messages do not deliver then i have to contact customer care and then they whitelist the message and then you can send instantly 5. Sometimes if message size increases in API it shows 400 Error instead of Some error code > > As I told in Pros and Cons. I have best experience with MSG91 . I only signup on Msg91 and since then I never switched to anyone else. Iprefer msg91 to everyone ----- ### "MSG91 : Purchase, Implementation and Roll Out to Production review" — 4.0/5 > **Sanuja** | *2 April 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The product features which strike the most points as per me is : - The easy to start off backend panel clubbed with documentation - An intuitive and information rich dashboard - Very easy to understand API integration documentation and implementation part - While in production, the SMS sent were reliable though it was not a high priority ones that were selected. - The customer support was good and handholds well initially > > **Cons**: - Another part of the product revolves around a different documentation knowledge repository which was cluttered and difficult to figure out how to start off... - Once you figure out ( which is the tough part ), rest will be easy to implement. > > As a small business unit with less employees, - Their startup support program really helped us move our product development in the hard initial time. - Later once we picked up, it was easy for us to decide which platform to stick to\! :) A startup friendly business associate is always a no miss \! ----- ### "Made for Non-Techies" — 4.0/5 > **Ganesh** | *23 September 2020* | Media Production | Recommendation rating: 6.0/10 > > **Pros**: UI is simple and easy to use API is available to Integrate with third-party apps Clear pricing with cost estimate calculator > > **Cons**: The pricing is a bit higher when compared with Avg. SMS gateways No 24x7 Customer support No Live chat available > > It is ok, I see their pricing as the biggest downside ----- ### "Outstanding Service" — 5.0/5 > **Arth** | *6 April 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use msg91 in any of the platforms, I have been using in android, iOS and website. > > **Cons**: Features for international SMS and service related to that can be improved more and more validations can be added so that fewer user credits are spent. > > Overall experience with msg91 is always good. ----- ### "Great Service" — 4.0/5 > **Deep** | *1 April 2020* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: They gave 25,000 free credits for startups. Very quick customer service. > > **Cons**: Issues with international OTP messages for countries such as Nigeria. > > Highly recommend it for start-up entrepreneurs who're looking to save every penny they can and still get good quality ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/286240/msg91?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/286240/msg91) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data