--- description: Review of Viafoura Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Viafoura | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Viafoura](/software/289023/viafoura) # Viafoura Canonical: https://www.softwareadvice.com.au/software/289023/viafoura Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/289023/viafoura?page=2) > Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. In fact, our socially immersive tools — including topic and author follows, real-time conversations, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors right on customer websites. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. Our solutions leverage advanced machine learning to process and analyze terabytes of first-party engagement and behavioural data. This data is then transformed into predictive and actionable insights, such as personalized recommendations, user propensity scores, dynamic user profiles, interest-based cohorts, personas and rich data visualizations. These proprietary data signals are all available for integration with customers’ data platforms through various methods, like data APIs, real-time webhooks and raw data exports. All of our solutions are highly customizable and can be easily integrated into customer tech stacks, including their CMS, identity management and subscription platforms using lightweight JavaScript modules or native APIs. Plus, our flexible commercial models offer traditional SaaS licensing and ad-supported implementations whereby customers pay no up-front licensing fees and share in the incremental ad revenue generated by Viafoura’s high-performing ad units. > > Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 9 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Viafoura - **Location**: Walnut,, US ## Commercial Context - **Pricing model**: Other (Free version available) - **Pricing Details**: Please contact Viafoura directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Argentina, Canada, Ireland, Mexico, Spain, United Kingdom, United States ## Features - @mentions - API - Access Certification - Access Controls/Permissions - Access Management - Alerts/Notifications - Chat/Messaging - Churn Management - Commenting/Notes - Communication Management - Compliance Management - Content Creation - Content Management - Customisable Branding - Data Import/Export - Data Visualization - Discussions/Forums - Email Reminders - Engagement Tracking - Feedback Management ## Integrations (4 total) - LoginRadius - MPP BI - Outbrain - Zephyr Enterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Digital Magazine Software](https://www.softwareadvice.com.au/directory/4155/publishing-and-subscriptions/software) - [Community Software](https://www.softwareadvice.com.au/directory/4515/community/software) - [Identity Management Software](https://www.softwareadvice.com.au/directory/4549/identity-management/software) ## Alternatives 1. 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We had given up on commenting and live chats because of limited time available to moderate those conversations, but the AI and human moderation offered by Viafoura has made this a viable option for us again. We still review the user comments each day but without this proactive moderation offered by Viafoura, we wouldn't have moved forward. Also, the AI seems to become smarter over time as we manually override its choices. > > **Cons**: Early in the deployment the AI moderation was still learning and more local moderation was needed. But in the past few months we have been able to scale back the time we devote to moderation. A production-ready mobile app SDK would be great as well\! > > My experience with Viafoura has been overwhelmingly positive. Their account reps and managers reach out to us regularly to help us with challenges or show us new ways to use their products. I highly recommend their products to any publisher hoping to add community engagement to their sites. ----- ### "Two minutes for Roughing\!" — 5.0/5 > **Mike** | *17 May 2021* | Sports | Recommendation rating: 8.0/10 > > **Pros**: Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles. > > **Cons**: Haven't come across anything that feels truly lacking or problematic. > > Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to see the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust. ----- ### "Viafoura fits to our business" — 4.0/5 > **Fran** | *26 September 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It is a flexible and configurable software, it makes easy the integration in different ways (frontend, api,...) and the offer a good customer service. > > **Cons**: Maybe the administration application could be structured in a more usable way, but in general the software covers all the expected funcionalities with quality. > > In our case, we need to offer users a ratings and comments platform in a large number of pages (more than 3 million pages) , administrator moderation, integration with a third party identity management platform, business owners could manager their comments, etc... ----- ### "The best tool to moderate comments" — 5.0/5 > **Kattia** | *24 September 2019* | Newspapers | Recommendation rating: 10.0/10 > > **Pros**: ViaFoura adds value to our subscription-based business model. This tool allows us to increase engagement, subscriptions and retention rates of readers. ViaFoura makes it easy to eliminate offensive and defamatory comments. It allows us to keep a community of readers away from xenophobia, discrimination based on gender or origin because we can moderate comments and avoid inappropriate words. > > **Cons**: I haven\`t negative observations about this software. > > The ViaFoura moderation system helps to build a loyal digital community that interacts, thinks and discusses without offenses. ----- ### "ViaFoura" — 4.0/5 > **Niels** | *30 June 2021* | Newspapers | Recommendation rating: 8.0/10 > > **Pros**: Easy to use as a user and provides a lot of insights as a product manager. > > **Cons**: For us the migrating to V3 was hard because of the custom features we've build in. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/289023/viafoura?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/289023/viafoura) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data