---
description: Review of optimise-it Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: optimise-it | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [optimise-it](/software/289630/realperson-chat-suite)

# optimise-it

Canonical: https://www.softwareadvice.com.au/software/289630/realperson-chat-suite

> X-Livechat is a solution from Value Added Services (formerly optimise-it) within the Ströer X Group.

X-Livechat is an open and modular live chat software with omnichannel integration. The chat solution organizes, scales, automates and analyzes processes in customer service, sales and human ressources. 

Individually configured functions also address specific company requirements and make customer communication more efficient – ​​while increasing customer satisfaction.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: optimise-it
- **Founded**: 2002

## Commercial Context

- **Starting Price**: EUR 199.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Unsere Chat-Software ist ist drei Editionen erhältlich. Die erste Editions beginnt preislich ab 199 Euro.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Germany

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.com.au/software/285733/whatsapp) — 4.7/5 (16361 reviews)
2. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24110 reviews)
3. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews)
5. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Real Person - Online Chat Suite since the beginning of globalization of Web Chat services" — 5.0/5

> **Praveen** | *15 September 2022* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the multiple chats feature which enables you to communicate with multiple customers simultaneously
> 
> **Cons**: Although disconnection in middle of a chat session is an exceptional case with this suite, but it impacts the reputation of the service provider
> 
> I have been using it for last 12+ years when the big organizations started launching Web chat processes. This suite is very easy to use with all amazing features that allow you to deals with your clients. This is also very easy to train to the peers and the individuals that are new to this suite.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/289630/realperson-chat-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/realperson-chat-suite-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/289630/realperson-chat-suite> |
| en-GB | <https://www.softwareadvice.co.uk/software/289630/realperson-chat-suite> |
| en-IE | <https://www.softwareadvice.ie/software/289630/realperson-chat-suite> |
| en-NZ | <https://www.softwareadvice.co.nz/software/289630/realperson-chat-suite> |

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