---
description: Review of eGain AI Knowledge Hub Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain AI Knowledge Hub | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [eGain AI Knowledge Hub](/software/29293/egain-knowledgeagent)

# eGain AI Knowledge Hub

Canonical: https://www.softwareadvice.com.au/software/29293/egain-knowledgeagent

> Top-rated artificial intelligence knowledge management software

- Rated \#1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. 
- Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
- Named 2022 KMWorld Readers’ Choice Award Winner

eGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently.

It empowers all contact center agents and customer-facing staff to solve customer queries with personalized answers and conversational guidance. The solution is embedded with a patented AI reasoning capability that enables the knowledge system to guide customers on the knowledge help portal and agents in the contact center through an interactive Q\&A session. With this approach, the user is assured of getting to the right answer to their issue or to the next step in a decision-making process.

It enables automation of conversations through the knowledge-powered bot or virtual assistant. A bot especially designed for agent assistance proactively monitors agent conversations with customers on the agent desktop to provide contextual guidance and tips while the customer is on the line.

It unifies in it many knowledge management (KM) tools. It includes comprehensive content creation and management capabilities, personalization, multiple search methods to get to the right answer, reporting, knowledge base that is centralized, omnichannel, and multilingual.

It comes with out-of-the-box, pre-integrated, and certified connectors for embedding knowledge capabilities in desktops of leading CRM applications such as Salesforce, SAP, Microsoft Dynamics etc. and CCaaS platforms such as Genesys Cloud, Five9, Talkdesk and many others.

And crucially, it has reporting features that allow continuous monitoring of knowledge usage and agent productivity.

The software also benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers

Sign Up today for a Risk-Free Pilot: No paperwork, no catch. Innovation in 30 days.

https://www.egain.com/risk-free-trial-customer-engagement-software/
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact at info@egain.com (or reach us at https://www.egain.com/contact-us/)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brunei, Bulgaria and 159 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Library
- Content Management
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export

## Integrations (9 total)

- Avaya Spaces
- Five9
- GENESYS
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- SAP Customer Experience
- Salesforce Platform
- ServiceNow
- Talkdesk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Related Categories

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
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## Alternatives

1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (820 reviews)
5. [UseResponse](https://www.softwareadvice.com.au/software/3685/useresponse) — 4.6/5 (36 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/29293/egain-knowledgeagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/29293/egain-knowledgeagent> |
| en-GB | <https://www.softwareadvice.co.uk/software/29293/egain-knowledgeagent> |
| en-IE | <https://www.softwareadvice.ie/software/29293/egain-knowledgeagent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/29293/egain-knowledgeagent> |

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