--- description: Review of The Customer Factor Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: The Customer Factor | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Cleaning Business Software](/directory/613/maid-service/software) > [The Customer Factor](/software/295153/the-customer-factor) # The Customer Factor Canonical: https://www.softwareadvice.com.au/software/295153/the-customer-factor Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/295153/the-customer-factor?page=2) > The Customer Factor is a business management software designed for cleaning and maintenance businesses. The solution helps manage processes related to scheduling, estimating, customer files, etc. Users can use it to create estimates, send invoices, take payments online, and keep track of job history. The software also includes an extensive CRM system with features such as email marketing, lead tracking, reporting, and more. > > Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 17 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TheCustomerFactor.com ## Commercial Context - **Starting Price**: USD 34.95 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Billing & Invoicing - Credit Card Processing - Customer History - Job Management - Mobile Access - Quotes/Estimates - Reminders - Scheduling - Service History ## Integrations (1 total) - Wufoo ## Category - [Cleaning Business Software](https://www.softwareadvice.com.au/directory/613/maid-service/software) ## Alternatives 1. [ZenMaid](https://www.softwareadvice.com.au/software/15752/zenmaid) — 4.7/5 (205 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [MaidCentral](https://www.softwareadvice.com.au/software/80391/maid-central) — 5.0/5 (45 reviews) 4. [MioCommerce](https://www.softwareadvice.com.au/software/442351/podiumio) — 5.0/5 (51 reviews) 5. [ServiSync](https://www.softwareadvice.com.au/software/517327/ServiSync) — 5.0/5 (7 reviews) ## Reviews ### "The Customer Factor is one of the best CRMs I've ever used." — 5.0/5 > **Ryan** | *8 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It has absolutely everything you need to run a business in here\! I've used many CRMs and was super impressed with the integration it has for the price. I would use this for any business I could. > > **Cons**: I haven't utilized everything yet so I am unaware of anything that I do not like. ----- ### "Great CRM for Small Service Businesses" — 5.0/5 > **Fernando** | *20 July 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to use, it integrates with Quickbooks, it allows us to process credit cards and close out our days activities quickly, great forecasting tool and integrates with our website. > > **Cons**: Im not fond of their cusotmer service support there is a lag in response usually a day so things that are critical could be costly but luckily the software is very stable and robust > > Ive had a great experience in being able to automate many of the functions and processes with our business. its very inexpensive and allows you to manage your client relationships via app form accounting, communication, scheduling, etc... ----- ### "Terrible Customee Service and No Way To Cancel" — 1.0/5 > **Sarah** | *12 May 2025* | Individual & Family Services | Recommendation rating: 0.0/10 > > **Pros**: The only thing useful was keeping track of my customers information. The cost seemed reasonable but, in the long run, not worth it. > > **Cons**: Not user friendly. My employees were not able to log their hours like I thought they would. Easier to use on a computer but I wanted to have the same access on my mobile device. > > Absolutley terrible. I could not find a way to cancel my account. I emailed in February 2025. The responded saying someone would conact me but, never heard back. I filed a dispute for March and Aprils charges through my credit card. They charged me again in May. I spoke to someone on the phone at Customer Factor who said someone would contact me and I still have no heard back. Finally had to cancel my card to stop the charges. ----- ### "Great CRM at reasonable price" — 5.0/5 > **Steven** | *22 August 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: This software really helps me automate some of the follow up with customers, and does the CRM that QuickBooks isn't set up to do. It also integrates seamlessly with QB > > **Cons**: There are some features that you can't access thru the app, do you have to log in via the web page, which is annoying on a phone in the field. > > I've had to call and have them walk me thru a few things, but overall they are helpful, the software does almost everything I need, there are minor glitches as with any, but the price and experience are great ----- ### "Excellent CRM" — 5.0/5 > **James** | *14 April 2022* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Can set up many automated actions such as service reminder and rescheduling. Can link to other services to send mailers to existing clients and their neighbors. Email and text invoice. And has a Big Proposal feature that really gives some of the best proposals. > > **Cons**: The texting feature for reminders and invoicing requires you to use a 3rd party service which is fine but if someone responds to the text you will not receive the text unless you purchase another 3rd party service. This feature is helpful but still a little cumbersome and adds an extra expense. > > Have bee TCF for several years now and my only complaint is that I didn’t start sooner. I have a small business which requires me to wear many hats but this program helps take care of many things that where eating up time and makes it automated and simple. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/295153/the-customer-factor?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/295153/the-customer-factor) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data