---
description: Review of RightAnswers Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: RightAnswers | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [RightAnswers](/software/296473/unified-knowledge-platform)

# RightAnswers

Canonical: https://www.softwareadvice.com.au/software/296473/unified-knowledge-platform

> RightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. It enables businesses to provide access to knowledge articles, FAQs, and other content to support customer service representatives and establish self-service capabilities for customers via a unified portal.

RightAnswers allows teams across departments to upload and edit information about customer queries. Issues, resolution, processes and more. Customer service agents can also utilize the built-in search functionality to search and locate information about specific issues or procedures. Pricing details are available on request and support is provided via phone, email and other online measures.
> 
> Verdict: Rated **3.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 4 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: Upland Software
- **Location**: Austin, US
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Upland Software directly for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Catalog Management
- Collaboration Tools
- Decision Support Systems
- Discussions/Forums
- Full Text Search
- Generative AI
- Knowledge Base Management
- Self Service Portal

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Related Categories

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
- [Portal Software](https://www.softwareadvice.com.au/directory/4405/portal/software)
- [Content Collaboration Platforms](https://www.softwareadvice.com.au/directory/4442/content-collaboration/software)

## Alternatives

1. [Google Drive](https://www.softwareadvice.com.au/software/105807/google-drive) — 4.8/5 (28427 reviews)
2. [Microsoft SharePoint](https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews)
3. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews)
4. [OneDrive](https://www.softwareadvice.com.au/software/23542/onedrive) — 4.5/5 (12623 reviews)
5. [M-Files](https://www.softwareadvice.com.au/software/433195/m-files-dms) — 4.4/5 (274 reviews)

## Reviews

### "UI is out of date and reporting is limited but gets the job done. This is the best we have had yet" — 4.0/5

> **Jeremy** | *19 December 2017* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Reps and customers find what they are looking for so deflections and TTR positively impacted.
They are implementing gamification
Integrates with NetSuite\!
Many customers rave about how they find the answers every year at our user conference.
> 
> **Cons**: Reporting is very limited as the web interface doesn't allow for access to additional fields even in the detailed usage.
The UI for reporting is also outdated.  Links to links with limited filtering - you kinda have to have an idea of what you are looking for
> 
> Our deflection rate has increased over our previous solution.  And our rep sharing has increased too

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### "A KM solution that our support teams want to use\!" — 4.0/5

> **Terri** | *5 August 2017* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use for a KCS organization. Each of the UFFA actions (Use it, find it, flag it, add it) are all always within 2 clicks. The UI is very intuitive and promotes engagement
> 
> **Cons**: Training material and videos tend to be outdated or for previous versions. There is an online support portal which is useful but the community is very inactive. We end up contacting support by telephone when we have questions.
> 
> Increased KCS adoption and self service deflection

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### "RightAnswers leaves a lot to be desired" — 2.0/5

> **Kevin** | *21 April 2017* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: very feature rich
> 
> **Cons**: UI and UX from the 2000's
Poor support
No community to help with implementation. Very few people are actually using this product vs other competitors.
> 
> \- Super old UI with zero care for the users experience
- Does not have the ease of use of more modern wiki style solutions like confluence or quip
- Good at storing massive amounts of articles that have a very rigid format and structure
- Bad at capturing knowledge from teams and making it discoverable / collaborative
- Overall, save your money and pick a more common software platform. There is a reason when you google rightanswers virtually no info comes up (because no one uses them and those who do dont care enough to write anything good about them)

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### "I am Director of the End-User Computing and we are using this software for improving our support pro" — 5.0/5

> **Sam** | *30 April 2015*
> 
> One of the best Knowledge Management tools if you are looking to build a consistent knowledge hub and integrate it into the various applications and to make it available to various support teams.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/296473/unified-knowledge-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/unified-knowledge-platform-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/296473/unified-knowledge-platform> |
| en-GB | <https://www.softwareadvice.co.uk/software/296473/unified-knowledge-platform> |
| en-IE | <https://www.softwareadvice.ie/software/296473/unified-knowledge-platform> |
| en-NZ | <https://www.softwareadvice.co.nz/software/296473/unified-knowledge-platform> |

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