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About CharmHealth
CharmHealth is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently. To that effect, CharmHealth’s pricing is simple, unique and helps practices budget and manage the cost of software acquisition.
The UI is designed with simple and readily recognizable icons that bring efficiency to the workflow. Key features include integrated patient intake forms, natural language processing, multi-specialty templates, e-Rx of controlled substances, referral modules, telehealth, inventory management, document management and more- all combined with clinical decision support and analytical tools.
CharmHealth's marketplace ecosystem offers a multitude of mobile apps and add-ons with a large and growing number of integration partners along with readily available CharmHealth APIs including FHIR APIs to meet your growing needs.
CharmHealth comes with a complimentary Patient portal that allows patients to securely message Practices, view visit summaries, hand-outs, treatment plan, Rx refills, pay bills, sign forms, schedule appointments and more. Custom phone, email, or text message reminders help Practices provide timely and quality Patient care. Support is offered via email, chat and phone by trained Support specialists.
CharmHealth pricing
CharmHealth has a free version and offers a free trial. CharmHealth paid version starts at USD 25.50.
Starting Price:
USD 25.50
Free Version:
Yes
Free trial:
Yes
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CharmHealth Reviews
Feature rating
5 reviews of 140
View all reviews
Charles
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 14/12/2018
Very solid value EMR
For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.
Pros
Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.
Cons
Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.
Oluwole
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/03/2024
Very customizable
Really good experience. Other than occasional slow response time of technical team, I am pleased.
Pros
Intuitiveness. Easy to use.
Customizable templates, macros, user roles.
Integrated instant messaging for staff, text messaging for patients, fax, referral management.
Ability to customize automation of the RCM.
Cons
Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.
Alternatives Considered
SimplePracticeReasons for Choosing CharmHealth
Tebra (Kareo) was not flexible enough and did not have robust patient and staff communication abilitySwitched From
TebraReasons for Switching to CharmHealth
Better handling of the revenue cycle management
Kelsey
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 24/08/2024
Charm is the BEST
Great! The clinic workflows enhance patient care and efficiency in the office.
Pros
Charm is easy to use. The EHR supports clinic work flow.
Cons
We needed to customize reports and charm team was helpful
Shaquita
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1
1
Reviewed on 07/08/2024
Terrible customer service
I regret signing up. I signed up in February of 2024 and do not have all features activated that they have charged me for. They also charge a fee for PDMP and its free to access in my state. They also charge to send text reminders.
Pros
It is easy for my collaborating MD to sign my charts. Ability to have multiple locations.
Cons
The customer service sucks! It takes them forever to address tickets. The erx and EPCS set up has taken more than 4 months for me. I trialed another EHR and I was set to go in a week. They seem pretty nonchalant about ehr issues.
Julie
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
4
Reviewed on 24/08/2024
Best Customer Service
I have had a very positive experience with Charm and they have been very receptive to our ideas for additions that have helped customize our charting.
Pros
They customer service and IT people are excellent. They take the time to listen, teach and resolve.
Cons
I feel like the analytics could be more robust and I have learned at Charmalot that it is being worked on.
