About Xero

Xero is an accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position. As a web-based solution, Xero can be accessed from any device with an active internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials. With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with a 30-day free trial period for product testing and feature evaluation.
What is Xero?

Xero is an online accounting system designed to simplify business tasks such as paying bills, managing expense claims, creating invoices, and more.


How do you use Xero?

Xero’s main hub is accessible online and used to manage staff and client data. Its Practice Manager tool is used to manage jobs, assign tasks, and track time. Xero can be integrated with external systems and connected to bank accounts to provide automated transaction feeds.


Who uses Xero?

Xero is primarily used by small business owners, accountants, and bookkeepers.


How much does Xero cost?

Xero offers three pricing plans. "Early" is for new businesses, sole traders, and the self-employed and is $5.50 per month. "Growing" is for small/growing businesses and is $16 per month. "Established" is for established businesses and is $31 per month.


Does Xero have an app?

Yes, the Xero Accounting mobile app (for iOS and Android) provides on-the-go access to invoices, contacts, bank account balances, spending, cashflow, and more.


Xero Software - Xero dashboard
Xero Software - Xero personal dashboard
Xero Software - Xero bank reconciliation
Xero Software - Xero bank account management
Xero Software - Xero payroll overview
Xero Software - Xero inventory management
Xero video
Xero Software - Xero dashboard - thumbnail
Xero Software - Xero personal dashboard - thumbnail
Xero Software - Xero bank reconciliation - thumbnail
Xero Software - Xero bank account management - thumbnail
Xero Software - Xero payroll overview - thumbnail

Xero pricing

Xero does not have a free version but does offer a free trial. Xero paid version starts at $13.50/month.

Starting Price:
$13.50/month See pricing details
Pricing Details:
Early: $13.50/month Standard: $26/month Premium 5: $33.50/month View Pricing Plans
Free Version:
No
Free trial:
Yes

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Xero Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
3.9
5 reviews of 2,117 View all reviews
Amanda D.
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2022

AP and AR Automation System

Recurring billing and expense reporting.

Pros

Xero offers unlimited accounting tools at affordable rates unlike alternatives.
I like that Xero matches POs, accounts and invoices to detect disparities when paying vendors.

Cons

I have never come across any issue and I regularly use Xero.

Rino N.
  • Industry: Accounting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/06/2022

Xero - The Cloud Based Software of the future

Fantastic product with fantastic support and really meaningful input from the actual company staff

Pros

Xero's main benefit to us as a mid tier accounting firm is the ease of importing information. It supports multiple bank feeds on a reliable basis and its open API allows for the support of many add in apps

Cons

Being a non-technical software, it does sometimes give the impression of not being as robust in terms of ease of change of prior information. This can be overcome by locking down periods, one just has to remember to do this though.

Alternatives Considered

Sage 50cloud Accounting

Reasons for Choosing Xero

The capital development expenditure and size of Xero simply mean that it is outpacing other software in terms of speed of development, effectively future-proofing our practice.

Switched From

Sage 50cloud Accounting

Reasons for Switching to Xero

The main factors were cost and engagement with the Xero South Africa team
Randall L.
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/05/2022

Company could care less about customers and refuses to fix glaring issues

It has been a nightmare! I was an early adopter, but they quickly forced us to pay their increasing fees instead of honoring us in supporting what began as very buggy software. They stabilized it and it worked okay for some time, but has consistently become more buggy and irritating.

They refuse to fix bugs, always blame the customer for doing things wrong. They send canned messages that half the time have NOTHING to do with the actual question. They called me a liar in support. Their automated feeds NEVER work, and when they break, they cause a huge mess. For instance, it might pull transactions for 20 days out of the month, and you have to figure out which it did not pull. Of course, they never take responsibility or try to fix it.

Their greed has ruined the company and all they care about is fleecing more money from the customer. I never plan to go back to this company. Horrible!

Pros

Disliked the entire experience. They break everything that works well. Cash coding was excellent then they changed it and broke it.

Cons

Automated feeds NEVER work, always buggy, and the mess it leaves takes hours or days to fix. Customer support is a joke. They only send canned responses which rarely if ever answer the question. Their lack of attentiveness in support is appalling.

Cody M.
  • Industry: Entertainment
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
5
Customer Support
3

4
Reviewed on 19/05/2022

Easy to Implement and Manage Global Business, Low Customization Options

Kanopy has found Xero to serve its needs well, but ultimately we moved on and migrated to NetSuite years later. We still keep Xero though for 1 international subsidiary that we found to be advantageous not to migrate. The mature business with complex operations may not find all needs are met with Xero, especially if the desire is to integrate many other tools/software with the ERP in a bi-directional data flow.

Pros

Xero serves well as an "out of the box" accounting system, not unlike Quickbooks. It also has more functionality and use internationally, making it a superior choice to QB if your business operates on a global, multicurrency basis. There are some solid automations which can be implemented with Xero as well, and the canned reporting generally suffices for the majority of basic financial needs.

Cons

Xero lacks the open customization options that software like Netsuite or Dynamics offers. For a small business this will often be fine, but a scaling operation looking to automate many functions based on unique business needs may someday find they have outgrown Xero and need to undergo an (often painful) ERP migration.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Switching to Xero

International features are superior, and ability to manage multiple subsidiaries based in different countries is more manageable in Xero.
Elena V.
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2022

Xero has helped us transform and streamline our processes

Xero has streamlined our operations, and simplified our record keeping, and notification of when bills are due for payment or invoices due for collection. The dashboard is fantastic for an overall picture. The reporting tools are excellent, and the ease of use is so logical and straightforward, that it's simple l to self-teach even for a beginner. On top of that when you have any questions the how-to guides are thorough in themselves, and support is excellent and very quick to come back to you with an in depth answer.

Pros

The ease of use is fantastic, and a beginner is able to self-teach quite easily with the fantastic guides and webinars that are available from Xero. The support is also exceptional and I have always had my queries answered in great detail and very quickly.

Cons

My main issue was that I would like to be able to create different delivery addresses on invoices that have one invoice address but different delivery locations, as it's important to specify. To workaround we write it in the body of the invoice, however with previous systems we have been able to enter multiple delivery addresses, for one invoice address and select the required one each time.

Alternatives Considered

Quickbooks Online

Reasons for Switching to Xero

We watched several comparison videos but it was the ease of use that sold us. I had used Sage and Zoho books in the past and knew that I didn't want to use either of them again, and I was so pleased that we chose Xero as has been fantastic for us.

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