The Receptionist for iPad

Pros

Can check what the receiptsoist has done all day
Track appointments

Cons

App lags and force closes on some devices
Wish it was Android friendly

Pros

Has had incredible uptime and support has been quick to assist with any issues. The ability to have guests sign legal waivers before getting their badge printed out is very helpful.

Cons

Selecting different sites and be convoluted.

Alternatives Considered

Reasons for Switching to The Receptionist for iPad

Pros

Capture all visitors; prevents use of traditional sign-in sheet

Cons

There is a LONG lag time between questions, and it makes it difficult to register a heavy flow of traffic (job fairs, trainings, workshops). The software causes a crowd at the sign-in stand - thus creating a longer window to start events

Pros

The integrated Badge-printer tool which allows badges to be printed for visitors at our organization is my favorite aspects of this software.

Cons

The photo quality needs improvement. In some instances, resolution, and imaging is dark and difficult to identify at times.

Pros

it is easy to use and makes for a more efficient sign in process. if there is a problem the support staff is quick to respond and help find an solution to whatever your issue is.

Cons

I have no serious cons to list. the only slight complaint I would have would be the limited ability to design and customize fonts for the home page.

Pros

I think the best part is the notification aspect of the software is pretty convenient. As opposed to just notifications by email, you are able to sync with Slack and have a bot also notify you, which can ensure the host receives the sign in.

Cons

I keep having issues with the badge printer accompanying it. Sometimes the software will print the badge of the guest before the one who is currently signing in. If it prints at all, if not it will have issues.

Pros

Very low cost.

A wide variety of customizable options.

Extreme functionality.

You can receive visitor notifications via sms, email or both.

Detailed visitor log.

Continuous updates.

Cons

There are no cons. The software worked just fine, meeting all of our organization’s needs. Would recommend.

Pros

Its helpful and send notification right away to me so its not like im isolated from the group to post at the door.

Cons

Sometimes it disconnects from the internet not sure if that an Ipad issue or the app just forces it out

Pros

What I liked most was the ability to save on payroll with not having to hire a receptionist.

Cons

There's nothing that I dislike about this software. It's easy to use and offers the ability to customize.

Pros

The Receptionist has a great team that is ready to support you when needed.

The product itself is simple to use and has many great features, allowing you to customize as needed.

Pros

Very good for all to buy iPad and no expensive

Cons

The quality of sound and materials are very high and good

Pros

The notifications feature. We have a lot of visitors come through and if our lobby attendant isn't available, they do not have to wait around for someone to help them. They simply register through the iPad and their contact is notified immediately.

Cons

That the pre-registration feature doesn't work with the touch-free feature. If those two options were "married" it would be a match made in heaven!

Pros

Prior to the Receptionist, we conducted visitor management on an ad-hoc basis. Now, our Visitor Management is comprehensive, automated, standardized, audit able, and convenient. This also satisfies our government contract requirements.

Cons

Unfortunately, the printer regularly drops connection with WIFI and Bluetooth.

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Pros

The software allowed me to digitally address two issues we were addressing physically before. We are able to simplify the student sign-in process and we are able to keep a record of drop-off / pick-up times for our clients.

Cons

We are utilizing the system to display when students are being dropped off and picked up by parents. We have found a work around solution for what we need to accomplish but it would be nice if you could create a streamlined solution that doesn't require us to use a browser plugin. Our current solution requires us to shutdown and restart the system almost every day.

Pros

The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Pros

We are without a receptionist in our office. Our staff is in the office a few days per week and WFH on other days. This solution has enabled us to keep our office doors locked for security purposes while in the office while enabling staff members to be alerted via text, email, and or Microsoft Teams of their guest's arrival to the office lobby. It also enables us to receive alerts for deliveries.

Cons

So far, it has checked all of the boxes. Adding the alerts/notifications to Microsoft Teams was a valuable feature for us.

Pros

None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Cons

The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Pros

The receptionist keeps our client information in one place and allows for check in and check out to be seamless and intuitive.

Cons

I wish there were more options when it came to the buttons, such as removing a required input field from some buttons. I also wish there were just more customization options.

Pros

Simple setup and configuration compared to other vendors in the similar industry. The web interface is simple enough to get use to.

Cons

Lacking features to compete with higher tier apps in the industry even though they don't execute them that well. Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list.

The api needs to be able to push data out to other SaaS systems/databases.

Pros

The ease of deployment. I was able to complete up within a few minutes. It is very intuitive for the visitor which makes easy for the check in and out process.

Cons

I cannot find any fault with the SW. It fits my needs.

Pros

I like how easy it was to set up. It's easy to add users and to track when people sign in or out. It also prints name badges for guests so they are easily identifiable.

Cons

So far I haven't found any cons. It works exactly how it's supposed to.

Pros

The clean and professional look paired with easy management.

Cons

We can not set up an automated and customizable follow-up email to guests after they have visited. This would be great to thank them for coming, ask for feedback, or give them more information on our space and offerings.

Pros

Easy to use. Fits the simple need. User friendly. Looks good in the lobby. Keeps everyone from calling me or my assistant.

Cons

The versatility is limited. I'd like to set refresh dates on videos and agreements, can't do that unless I remove and start everyone over. Would like to be a check out for lunch button, so we're not having to waist a second badge for guest/visitors. Be nice to get a text once a contractor leaves, just as a way to know for sure. Again just a few things that could be added to help the end user.

Pros

Efficient and shows a higher level of company professionalism from first contact at our showroom.

Cons

Nothing comes to mind about what we do not like. I meets our needs perfectly.

Pros

Capture the customers name, email, phn# and the voice prompts.

Cons

Dont have the availability to cature phone numbers correctly, dont have the availability to send sms to only certain customers, dont have availability to log customers out without stating they had an appointment, and limit analytics.

Alternatives Considered

Reasons for Choosing The Receptionist for iPad

Reasons for Switching to The Receptionist for iPad

Pros

This was easy to set up. This was brought to us as a demo, and have it implemented throughout our plant!

Cons

As far as I know, nothing. It was easy to use, easy to set up, and easy to connect to our MDM

Pros

We love how quickly we can attend to a visitor and how little the wait times are for our visitors. We dont have a "front desk person" and The Receptionist has helped tremendously with our important visitors

Cons

This software is very methodical and folks have taken into consideration all possible aspects for all possible business situations. It is one of the most thorough Apps have ever used.

Pros

Easy to use and setup everyday. Visitors get through the questions with ease and being able to customize was great

Cons

Because the iPad is on all day the battery goes quickly.

Pros

very easy and efficient to use, exactly as advertised

Cons

Quite long to install and wasn’t as quick as expected

Pros

The Receptionist for iPad is very easy to set up and administer. Our marketing team was easily able to design a cover page with our logo on it, which is nice. It is simple for visitors to understand how to use it and we love that we can set back up responders if someone is not answering their notice they have a guest then their assistant or another team member can be notified that there is someone waiting for assistance. It is also very easy to get into the back end of the app to make changes.

Cons

I really can't think of anything. Other than sometimes we forget to plug it in overnight to charge but that's an us problem and not a Receptionist for iPad problem! :-)

Pros

The program is user friendly and helps make my day at work flow easier!

Cons

not much negative to say, could use some tweaks but very minimal issues found.

Pros

It is a simple integrated system that provides a virtual attendant for checking in visitors and notifying employees of their visitors. It also does an excellent job filtering out non appointments

Cons

We have not had any real issues with the receptionist.

Pros

With the recent move, our new building was way to large to have the admins running around notifying employees of their visitor arrivals. The instant notifications have helped tremendously.

Cons

The connection to the printer is a bit difficult to deal with at times.

Pros

- user interface is clear and easy to navigate

Cons

- app can only be used with a very specific printer. printer labels for said printer are costly.
- cannot mass delete pre-registered guests

Pros

The Receptionist not only adds a professional look and feel to our concierge desk (of a multi-tenant high-rise office building) but allows someone to check in with little to no help, alerts that tenant to their visitor's arrival, and keeps a visitor log for us. This frees up the concierge desk employees when visitors arrive.

Cons

There are no true cons. No matter how user friendly something is, there are still going to be people that need assistance when using The Receptionist.

Pros

I like the fact that check-in/out is self-explanatory. On my end I'm able to add and remove items I may not need.

Cons

In the beginning I didn't like all the updates for the iPad but that's to be expected with new technology.

Pros

I love the visitor button and the delivery button. I was trying to get an Interview button set up under checking in, but the process confused me with too many impertinent questions for what I need the button to do. I have not had time but I will reach out to our representative Raven. I love how the software can be customizable to our Company Needs. (Returning Visitors. Delivery's so settings can notify employee of delivery.)

Cons

No way to notify 2 employees or more of a visitor or visitors waiting? Only option being 1 person.(?) But like the feature of back up notification.

Pros

We named our software LISA (Log In System Autonomous). What I like about this software is the simplicity to configure it to my specific needs despite it's limitations when it comes to foreign languages and multiple work shifts. Our factory is in the Fench province of Quebec CANADA. Once you figure out what it can and cannot do, you work around it and it does the job.

Cons

The foreign language option is limited.. meaning you have to personally sellect and translate all the text (painful). The other thing missing is the ablility for the visitor to phone call the person you want to meet with via The Receptionist... you need to use a third party application and if you aren't familiar with it yet... you will need the help of their customer support. That been said, when it works it is great and LISA The Receptionist comes to life.

Pros

The most impactful was making sure I captured all of the information of the visitor. After a few weeks or month we realized we did not all of the information. Integrating the product with another product was not eventful for me. More importantly, when I research what I would like to do in The Receptionist it is very helpful.

Cons

From the knowledge I currently have the least is the name badges. I have not taken time to research if I can take a visitors picture without printing a name badge. I did a work around and put the label maker on the other side of the desk.

Pros

The contact list and its accuracy is one of the strong points of this product. The other is the ability to integrate our Active directory. Although we have not use this product in a production environment just yet I have tested and piloted a few of the available features. I like that it is easy to customize and manage.

Cons

To be honest we haven't used it long enough to give a valid "con," we're currently waiting to move into our new office to pilot this product in a production environment.

Alternatives Considered

Reasons for Switching to The Receptionist for iPad

Pros

Very easy to integrate thru the web based portal.

Cons

No complaints about the software. Very easy to use

Pros

I think the number one thing we love about this software is the ease of use. Not only is it easy for our visitors to check in and out, but it's easy to configure and setup. We also really liked how everything flows with the transitions between the pages. It seems very smooth.

Cons

We have not found a Con yet. I guess if I were to have to choose something, I wish you could change the colors of the Yes/No Buttons from Green and Red to any color you'd want.

Pros

I love that there are multiple features. The most beneficial for us is the check-in. It's eliminated the need to hire another administrative person, yet allows clients and providers to feel connected and informed. The ability to review practice documents and sign them right there on the spot is amazing and simplifies the process for our clients. No need to navigate difficult portals anymore. Also, I love how it sends a copy of the paperwork right to the client.

Cons

Is there a way to have it on a timer so the app can close on its own? Our iPad is on round the clock and it bugs me that we can't shut it off.

Pros

The console is online and configurations are applied instantly with the timely chat support within the console.

Cons

No comment. I like all the features so far in our deployments

Pros

This product has improved our visitor sign in process exponentially. It has also allowed us a much better way to track and manage our guests both single and large groups. This software is extremely easy to set up and manage. Whenever I have run into a problem with this software and had to work with their customer support it has always been a wonderful experience. Their support staff is amazing.

Cons

The only complaints that I have are in regards to the printer. There is only one brand of printer that can be used with this system and the quality of the tape roll that is used in not very good. It does not stick well to most fabrics to usually within a few mins the name tag is lost somewhere.

Pros

The Receptionist enabled us to align our visitor management program with US export requirements for our foreign visitors. Enabling US and Foreign Visitor ID at time of entry using the software options allows quick identification of foreign visitors, and eases the time spent in the lobby for all our Customers & Clients.

Cons

Thinking globally, we'd appreciate connection to other search engines, such as the US Consolidated Screening List (CSL) for integration into our compliance program.

Pros

Easy steps for setup of visitor checkin/checkout process, convenient retrieval and export of visitor logs. Also like that multiple locations can easily be setup by cloning an existing setup.

Excellent customer service which always provides us with fast responses to questions.

Cons

Would like to see the software available for an android tablet as well. Would also like ability for more customizing of visitor buttons using some logic options. Since there is only room for 6 buttons maximum, would be nice if check-in process could be controlled by answers to question(s) that are presented to visitors, which in turn could follow a "what happens next" for that customer type.

Pros

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.