--- description: Review of ZAP IN Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ZAP IN | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Visitor Management Systems](/directory/4205/visitor-management/software) > [ZAP IN](/software/299248/zap-in) # ZAP IN Canonical: https://www.softwareadvice.com.au/software/299248/zap-in > ZAP IN is a cloud-based visitor management solution that streamlines the check-in process for businesses. It caters to companies across various industries that receive high volumes of visitors, such as offices, hospitals, schools, and event venues. ZAP IN offers a centralized dashboard that provides an overview of all visitors in one place. The workbench feature allows administrators to customize questions and capture visitor information. Voice AI enables visitors to check in hands-free using voice commands. QR code sign-in allows visitors to check in by scanning a QR code with their mobile device. ZAP IN is simple to set up and deploy. It does not require any hardware installation and can be accessed anywhere via the web or mobile app. ZAP IN offers phone and email support as well as a knowledge base with video tutorials and documentation. A free 15-day trial is available for new customers to experience the platform. > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ZAP IN - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Standard: $49.00/m Premium: $89.00/m Annual payment = 10% discount. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Canada ## Features - Access Controls/Permissions - Alerts/Notifications - Badge Management - Compliance Management - Contact Management - Customisable Forms - Digital Signature - Document Management - Email Management - ID Scanning - Mobile Access - Multi-Language - Multi-Location - Photo Capture - Pre-Registration - Registration Management - Reporting & Statistics - SMS Messaging - Self Check-In/Check-Out - Third-Party Integrations ## Integrations (1 total) - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Visitor Management Systems](https://www.softwareadvice.com.au/directory/4205/visitor-management/software) ## Alternatives 1. [Archie](https://www.softwareadvice.com.au/software/501022/Archie) — 4.9/5 (81 reviews) 2. [Vizito](https://www.softwareadvice.com.au/software/116376/vizito) — 4.7/5 (168 reviews) 3. [The Receptionist for iPad](https://www.softwareadvice.com.au/software/29773/the-receptionist-for-ipad) — 4.8/5 (328 reviews) 4. [Swiftlane](https://www.softwareadvice.com.au/software/330862/swiftlane) — 4.6/5 (88 reviews) 5. [Visitly](https://www.softwareadvice.com.au/software/66857/visitly) — 4.5/5 (48 reviews) ## Reviews ### "BEST Visitors Software" — 5.0/5 > **Syed Wajahat** | *7 September 2018* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: This software is very user-friendly and has so many features that can be utilized for any type of visitors. They have been upgrading their software almost every month to provide the best service to their customers. One of the most important thing that I like is their CUSTOMER support. Wes is from Zap In who helps me with any type of requests right away. I highly recommend this program. > > **Cons**: Nothing. Everything is Perfect\! I just love this program ----- ### "Excellent Sign-In app" — 5.0/5 > **Matt** | *8 July 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: Product was easy to set up and very reliable, we have been using it now for almost two years with virtually no issues. I am not sure who published the list of Features on Capterra, but this app has easily three times as many features that are listed here. This app has made our entire reception area run significantly smoother, not to mention making employee payroll borderline effortless. > > **Cons**: It took some time to find the right iPad stand for our lobby but they were helpful in pointing us in the right direction. > > Had an excellent experience, I would recommend this to anyone. ----- ### "Disappointed" — 1.0/5 > **Sarah** | *9 September 2016* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: The SMS/email notification to host that guest has arrived is a wonderful feature. When it works. > > **Cons**: Sometimes guests for another office will wander into our lobby and try to sign in, but the person they are here to see is not in our directory (because it is a different company). Then they leave it on the screen with the sign-in details, and the next guest sees this and does not know how to proceed. I asked if Zapin could add a feature that reverts the sign-in details page back to the main Welcome page after a few mins of inactivity, but they were unable to provide this. Product is also too pricey for what they offer. SMS service costs more per month than the base account. > > When I first inquired about this service, I was very impressed with the professionalism and offerings. I was told that the owner would come out and do a demo for us, and set it up to get us going. When I contacted them again down the road, they were unresponsive or at best, vague with their answers. Finally, after numerous contact attempts, we were able to get some of our questions answered. We decided to go with the solution, as they offered an LDAP import tool. Fail. LDAP import did not work, and I ended up manually entering 80+ users into the directory. Aside from the poor experience with implementation, the service has also gone down at least half a dozen times in the year that we've been using it. Sometimes it comes back up in a few hours, but sometimes it is DAYS. During one outage that lasted days, I emailed support (from an existing thread in my mailbox), I sent a message via the website, I called their support line, and I even sent messages via Facebook - I never heard a word back\! ----- ### "Great Software" — 5.0/5 > **Chandan** | *28 July 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Alot of features compared to the other ones I tried. I especially liked how I could customize the script for voice AI > > **Cons**: Nothing Really. I did not like that the SMS add-on took $33 extra. Other than that excellent product > > Excellent support and software ----- ### "A simple sign in software with some cool, unique features" — 5.0/5 > **Mike** | *27 November 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The team at ZAP IN continues to impress with new features and updates released every few weeks. The newest update in October included a feature called lobby chat that allows us to live video stream with our guests in the main foyer. We didn't expect to love it as much as we did but now we call out often. It's a great way to tell the visitor that a meeting is running late or to alert them of any special instructions. We use the reporting option weekly to monitor the traffic, we collect email addresses to send out promotional mail and we print simple name badges for some of our guests. The online dashboard is easy to use and it's a great perk that I can also access it from my S9. All in all, we love the software and will continue using for months to come. > > **Cons**: Connecting to the printer was frustrating at the beginning. We decided on buying a brand new one to replace the old QL-720. It would be nice if the badges were a little more customizable. > > Great experience. Love the software. Thank you, support\! ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/299248/zap-in) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data