--- description: Review of Shop-Ware Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shop-Ware | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [Shop-Ware](/software/29949/shop-ware) # Shop-Ware Canonical: https://www.softwareadvice.com.au/software/29949/shop-ware Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/29949/shop-ware?page=2) > Shop-Ware is an all-in-one, cloud-based auto shop management platform designed to streamline workflows, increase profitability, and elevate customer satisfaction. Purpose-built for automotive repair professionals, it empowers shops to work smarter with features like online service scheduling, two-way customer communication, payment processing, and a mobile tech app. Improve operations by eliminating redundant tasks, enabling your team to focus on what matters most—fixing cars faster. With Shop-Ware, you can prepare and share accurate repair estimates in seconds, supported by real-time photos, videos, and chat for a customer experience that drives trust and loyalty. Shops utilizing Shop-Ware report an impressive 89% work approval rate and collectively generate $1.50B+ in annual repair order revenue. Try the SMS that equips you with everything you need to maximize efficiency, grow profits, and keep your customers coming back. > > Verdict: Rated **4.8/5** by 162 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 162 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shop-Ware - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 249.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Communication Management - Customer Database - Customer History - Data Import/Export - Employee Scheduling - Estimating - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Multi-Location - Order Management ## Integrations (17 total) - 360 Payments - AutoOps - AutoVitals - Autoflow - Broadly - Demandforce - Epicor Service CRM - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - QuickBooks Online - QuickBooks Online Advanced - ShopLoaner ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Car Repair Software](https://www.softwareadvice.com.au/directory/4261/auto-repair/software) ## Alternatives 1. [ARI](https://www.softwareadvice.com.au/software/97484/ari-auto-repair-invoices) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.softwareadvice.com.au/software/120367/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.com.au/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.com.au/software/76836/napa-tracs) — 4.2/5 (258 reviews) 5. [Shopmonkey](https://www.softwareadvice.com.au/software/88459/shopmonkey) — 4.6/5 (263 reviews) ## Reviews ### "Great tools" — 5.0/5 > **Christopher** | *11 December 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with. > > **Cons**: I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric. > > Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point. ----- ### "Best Automotive Software on the Market" — 5.0/5 > **Kristie** | *23 August 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The integration of our business processes was so easy, efficient and fluent. This product is so easy to use that even senior staff that don't welcome change have been very pleasantly surprised by the ease of use. > > **Cons**: When you go to open balances in an account, it shows the notes when I really need the R.O. total instead. I made this suggestion, but haven't heard anything back. Also, I feel the label of the R.O. is irrelevant when viewing balances. > > Customer Service is the best part of this product. No matter what the question, I always get a response right away or directed to the proper person. This is what sets them apart from the competition. ----- ### "Very good automotive shop program." — 4.0/5 > **Annie** | *30 June 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. > > **Cons**: There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago > > It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with \& they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. ----- ### "Vern's Review" — 5.0/5 > **Vern** | *6 March 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease. > > **Cons**: I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate. > > Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic. ----- ### "Best way to communicate with customers" — 5.0/5 > **Lafayette** | *30 July 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works. > > **Cons**: I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor. > > I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/29949/shop-ware?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/29949/shop-ware) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data