About Missive

Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or department such as customer support, marketing campaigns and more.
Missive Software - Missive inbox
Missive Software - Missive calendars
Missive Software - Missive view conversations
Missive Software - Missive chat via SMS
Missive Software - Missive texts
Missive Software - Missive chat with team members
Missive video
Missive Software - Missive inbox - thumbnail
Missive Software - Missive calendars - thumbnail
Missive Software - Missive view conversations - thumbnail
Missive Software - Missive chat via SMS - thumbnail
Missive Software - Missive texts - thumbnail

Missive pricing

Missive has a free version and does not offer a free trial. Missive paid version starts at USD 14.00/month.

Starting Price:
USD 14.00/month See pricing details
Free Version:
Yes
Free trial:
No

Alternatives to Missive

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities... Learn more
Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across... Learn more
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,... Learn more
Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer... Learn more
Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It... Learn more

Intercom

Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its... Learn more

Missive Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.7
Customer Support
5.0
5 reviews of 43 View all reviews
Elizabeth
  • Industry: Commercial Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 31/10/2019

Loving and Growing with Missive

Overall Missive has exponentially improved out workflow and operations. Our team is much more connected and communicative than ever.

Pros

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Cons

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Alternatives Considered

Front

Reasons for Choosing Missive

Having new and different employees logging in to different Gmail accounts was too confusing and inconvenient. Managers could not oversee. Things were easily missed.

Switched From

Google Workspace

Reasons for Switching to Missive

Missive is true shared email, chat, and collaboration. Most other shared email platforms are also trying to shove their CRM features down your throats, which we definitely did not need.
Isaak
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 02/06/2021

Missive for the win!

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Pros

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Cons

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Alternatives Considered

Front

Reasons for Choosing Missive

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Switched From

Intercom

Reasons for Switching to Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.
Dylan
  • Industry: Photography
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/07/2022

Our team adores missive

We found traditional email programs had far too many gaps. We were losing conversations and context. We were also having to double and triple-handle conversations with an awkward combination of email and chat. Missive puts chat and email together into one intuitive space. Clients have a better experience, our staff find their customer workload easier to handle, and I have much better oversight over our company communication.

Pros

Without exaggeration I spent two years testing out various email/help-desk solutions for our team before eventually settling on missive. It ticks so many boxes for us: imap synch, effortlessly colloborative, customisable rules, easy escalation pathways. It is also the first tech tool that I've introduced to our team that most staff actually love. In less than 24 hours we went from missing Thunderbird to happily moving everything across. Missive just works, and I love it.

Cons

I would love to see some more integrations. Missive has some nifty features built around iframes - but better integration with some of the common integration tools would make this even easier.

Laura
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 23/10/2019

Missive Review

A great resource when working with many different types of email platforms and communication platforms.

Pros

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Cons

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Madelyn
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2022

Missive Has Increased Productivity

Missive has been phenomenal, and has changed the way our team collaborates. We are over the moon about the service that Missive provides for us, and are always excited to see the different updates and news letters that they provide. We recommend Missive to many friends in colleagues in all different industries.

Pros

The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients. There are plenty of ways to assign/delegate/organize correspondences, and we could not provide the level of quality customer service we are able to without Missive being a part of our day-to-day. Missive's customer service team is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions. It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

Cons

There are a ton of the features, a few of which seem to be somewhat similar or redundant, however, I think that is more than likely because I am not fully educated on all of the bells and whistles. So the cons that I find to be most prevalent are more so surrounding an overall lack of up front education on the software itself. I would appreciate the ability to hop on a call or get a quick run down on how things work. It's highly likely that I'm not aware of the fact that I could set something like this up, but to my memory I don't believe I've seen if it's possible to set up a Zoom or general talk through of Missive's program with a Missive team member to chat through the software, and see if they have suggestions on streamlining anything that we do on a day to day basis.

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