--- description: Review of ServiceNow HR Service Delivery Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow HR Service Delivery | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [HR Software](/directory/4198/hr/software) > [ServiceNow HR Service Delivery](/software/300536/servicenow-hr-service-management) # ServiceNow HR Service Delivery Canonical: https://www.softwareadvice.com.au/software/300536/servicenow-hr-service-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/300536/servicenow-hr-service-management?page=2) > ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve. By providing employees and managers with a single place to manage their work needs while shielding them from back-end complexity, enterprise organizations can deliver a great experience to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through intelligent, personalized workflows that completely streamline their individual needs with data from your HR systems. Digital workflows deliver a unified employee experience that drive action across any organizational function and can enable every department to service employees more efficiently and effectively no matter where they work. ServiceNow Employee Center is a dynamic employee experience platform for service delivery and employee engagement. It enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experiences. Manager Hub is a purpose-built solution that empowers people leaders with the resources, information, and team insights needed to support their employees and teams effectively. It enables them to stay informed and engaged with their teams by leveraging personalized resources to help guide their leadership journey. ServiceNow Employee Journey Management empowers organization to craft complete workflows that span the enterprise, connecting disparate processes and siloed systems with no coding required. Your workforce is provided meaningful experiences that guide them through life and career journeys from onboarding to parental leave, promotions, reskilling, and more – all in one unified platform. Employee Journey Management consists of several applications, including Journey designer, Listening Posts, and Learning Posts, that help HR teams and managers drive employee engagement and productivity from anywhere. Journey designer enables employees and managers in your organization to initiate and manage journeys, delivering more productive experiences for your workforce. ‘ Listening Posts enables your organization to create pulse surveys to capture employee touch points, gain insights from employee feedback, and improve the overall employee experience. Learning Posts delivers omni-channel learning experiences for your employees, empowering them with the right learning at the right time. ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which help to improve HR efficiency and services over time. HR Knowledge Management allows the HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them. HR Agent Workspace is a configurable service desk application that allows you to interact with employees, respond to their inquiries, and help resolve their issues. With an intuitive, easy-to-use UI, agents get a personalized experience to better manage existing HR cases. The integrated chat feature allows agents to communicate with employees to answer questions or create a case for them, as well as take direct calls to create or work on their existing cases and view information related to the employee or their existing case all from a single workspace. Employee Relations delivers tighter security to protect privacy of more sensitive HR cases, helping to provide less risk to your organization when handled correctly. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 7 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact ServiceNow for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: United Kingdom ## Features - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Analytics - Applicant Tracking - Approval Process Control - Career Development - Chat/Messaging - Collaboration Tools - Commenting/Notes - Compensation Management - Competency Management - Configurable Workflow - Customisable Branding - Customisable Dashboard ## Integrations (6 total) - HireRight - Microsoft Teams - Slack - Udemy Business - Workday HCM - Workplace from Meta ## Support Options - FAQs/Forum - Chat ## Category - [HR Software](https://www.softwareadvice.com.au/directory/4198/hr/software) ## Related Categories - [HR Software](https://www.softwareadvice.com.au/directory/4198/hr/software) - [Absence Management Software](https://www.softwareadvice.com.au/directory/4774/absence-management-software/software) - [Onboarding Software](https://www.softwareadvice.com.au/directory/1396/employee-onboarding/software) - [Performance Management Software](https://www.softwareadvice.com.au/directory/323/performance-review-software/software) - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) ## Alternatives 1. [Jira](https://www.softwareadvice.com.au/software/4315/jira) — 4.4/5 (15312 reviews) 2. [Wrike](https://www.softwareadvice.com.au/software/3777/wrike-pm) — 4.4/5 (2887 reviews) 3. [Zoho Projects](https://www.softwareadvice.com.au/software/392421/zoho-projects) — 4.5/5 (856 reviews) 4. [Workday HCM](https://www.softwareadvice.com.au/software/390210/workday-hcm) — 4.5/5 (1733 reviews) 5. [Deel](https://www.softwareadvice.com.au/software/248344/deel) — 4.8/5 (4265 reviews) ## Reviews ### "ServiceNow CSA CIS" — 5.0/5 > **Antonio** | *12 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: Based on the Enterprise Service Model provided by ServiceNow, the HR Service Management application focus on the main activities and task of the HR Service providers, giving the employees the oportunity to request thier typical need through a self service portal. The application covers many of the process completed by the HR Departments, with his out of the box functionalities and is really easy to complete the Implementation process previos to the Go live. > > **Cons**: Nothing to mention on this aspects. As part of the ServiceNow Instances, the organization can integrate in a single system of records many differents process, oriented to a variety of need On the ITSM model. > > Consolidate in a single Platform many of the process covered by the Enterprise Service Model promoted by ServiceNow and giving the end user be part of the solutions with the Out of the box Self -Service Portal ----- ### "ServiceNow review" — 5.0/5 > **Radoslaw** | *14 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow is a powerful platform that helps businesses automate and manage their workflows. I love its ease of use and flexibility, which allows me to tailor it to my specific needs. > > **Cons**: While ServiceNow's extensive customization options can be overwhelming at times, I appreciate the power and flexibility they provide. It's a minor trade-off for a platform that can truly adapt to any business need. > > My ServiceNow journey has been a rewarding blend of excitement and challenge. I love how it streamlines my work, but sometimes its complexity keeps me on my toes, which I secretly enjoy. ----- ### "It helps to track the process of the tickets. But, the auto responses can be a lot for one tickets." — 3.0/5 > **Lulu** | *4 May 2018* > > **Pros**: It does help with managing some HR tasks, such as new hiring, role changing, termination, etc. Assist with tracking the projects. > > **Cons**: Sometimes, you will get a lot auto response for one ticket. Also, the layout of the auto email is very confusing. ----- ### "Servicenow HR Implementation experience" — 5.0/5 > **Saswata** | *4 April 2024* | Banking | Recommendation rating: 10.0/10 > > **Pros**: - Feature and functionality to cover an employee's journey in an organization right from pre-boarding to off-boarding > > **Cons**: Licensing Cost is a bit challenging in ServiceNow HR. ----- ### "Streamlined hiring and termination process" — 5.0/5 > **Prasoon** | *8 January 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Tracks an employees progress in the company, easily integrates with Active directory. > > **Cons**: Pricing should be more elastic. It is highly priced with respect to other service providers. > > We set up an email from service now to a group when an employee was terminated. Team used the termination email to release the outgoing user's salesforce license. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/300536/servicenow-hr-service-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/300536/servicenow-hr-service-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data