--- description: Review of QwikDial Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: QwikDial | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [QwikDial](/software/30705/qwikdial) # QwikDial Canonical: https://www.softwareadvice.com.au/software/30705/qwikdial Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/30705/qwikdial?page=2) > QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite. QwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters. With the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards. QwikDial features customized reporting and dashboards, which allows managers to track the agent performance and debt collection efforts in real time. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 7 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: DAKCS - **Founded**: 1981 ## Commercial Context - **Starting Price**: USD 0.06 - **Pricing model**: (Free version available) - **Pricing Details**: No setup fees, with pricing based on call volume - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Auto-Dialer - Call Monitoring - Call Recording - Call Reporting - Call Transfer - Computer Telephony Integration - Contact Management - Dashboard - IVR - Monitoring - Predictive Dialer ## Integrations (1 total) - Beyond ARM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (859 reviews) 2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (315 reviews) 4. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews) 5. [CallHippo](https://www.softwareadvice.com.au/software/80310/callhippo) — 4.4/5 (675 reviews) ## Reviews ### "QwikDial" — 4.0/5 > **Hunter** | *27 November 2018* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Integrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step. > > **Cons**: It would be nice to be able to modify/disable/enable multiple campaigns at once rather than having to select them one at a time. Voicemail drop features need some work, particularly with the reporting back to Beyond. > > We have been using QwikDial for many years and are generally happy. However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option. ----- ### "QwikDial is a great dialing solution" — 4.0/5 > **Kelly** | *27 November 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: QwikDial is easy to use and train on. We just recently started 4 new collectors on the product and training time was about 5 minutes. It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well. > > **Cons**: The fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always\! > > We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS\! ----- ### "We have used this dialer technology for over a year now and are happy to have made the switch." — 5.0/5 > **JW** | *5 February 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment. > > **Cons**: Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend. ----- ### "Great product\!" — 5.0/5 > **Verified Reviewer** | *26 November 2018* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: This product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use. It is very easy to scale for our needs. There is never a need to add hardware or call to get an upgrade to use more lines. > > **Cons**: I can't really think of anything that i dislike about Qwikdial. > > We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up. ----- ### "QwikDial triples workflow" — 5.0/5 > **Scott** | *22 January 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: QwikDial allows my collectors to easily triple the output from our old dialing system. I am able to see real time statistics, and keep track of everything that is happening at a glace, no matter where I am in the world. > > **Cons**: It is subject to internet connectivity, which most cloud dialers are. It can be challenging when the internet is stagnant. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/30705/qwikdial?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/30705/qwikdial) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data