--- description: Review of Vtiger CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vtiger CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/254/sales-force-automation/software) > [Vtiger CRM](/software/3087/vtiger) # Vtiger CRM Canonical: https://www.softwareadvice.com.au/software/3087/vtiger Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.com.au/software/3087/vtiger?page=2) > Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support. Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management. All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat. > > Verdict: Rated **4.3/5** by 336 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 336 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vtiger - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 12.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - sales@vtiger.com for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Hong Kong SAR China, India, Ireland, Israel, Kuwait, Netherlands, Qatar, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Automated Routing - Autoresponders - Business Card/Badge Scanning - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Management - Client Management - Collaboration Tools - Contact Database - Contact Management - Content Management - Customer Complaint Tracking ## Integrations (34 total) - Adobe Commerce - Asterisk - Breeze - Clickatell - Docusign - Dropbox Business - Exotel - Gmail - Google Calendar - Google Contacts - Google Docs - Google Drive - Gupshup - Intuit Data Protect - LinkedIn for Business ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Force Automation Software](https://www.softwareadvice.com.au/directory/254/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.softwareadvice.com.au/directory/254/sales-force-automation/software) - [Marketing Software](https://www.softwareadvice.com.au/directory/4630/marketing/software) - [Lead Management Software](https://www.softwareadvice.com.au/directory/1682/lead-management/software) - [Small Business CRM Software](https://www.softwareadvice.com.au/directory/489/small-business/software) - [Insurance CRM Software](https://www.softwareadvice.com.au/directory/342/insurance-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.com.au/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Client Management Hero" — 4.0/5 > **Verified Reviewer** | *3 December 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance. > > **Cons**: Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone. > > The customer support is very helpful and they always strive to improve the system. ----- ### "Salesforce Killer" — 5.0/5 > **John** | *9 October 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/ > > **Cons**: Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships > > I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software. ----- ### "Easy to use and customizable" — 5.0/5 > **Paulo** | *9 October 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Its really easy to use and there are many options to customize the user experience > > **Cons**: As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited > > I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter. ----- ### "Flexible and complete package" — 5.0/5 > **Alex** | *9 October 2019* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback > > **Cons**: I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function" > > We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote \& shipping ----- ### "Great value for money, great customization options" — 4.0/5 > **Sander** | *25 October 2019* | Luxury Goods & Jewelry | Recommendation rating: 7.0/10 > > **Pros**: The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build. > > **Cons**: There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization. > > We realised a big added value but for some issues the development time takes quite long. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.com.au/software/3087/vtiger?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3087/vtiger) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data