About Purplepass Ticketing

Purplepass is a cloud-based ticketing and event management solution suitable for small to midsize event organizers. Key features include online pre-sale, marketing, printed tickets and wristbands, social media integration, day-of sales and admission management. Purplepass enables organizers to sell tickets online, over the phone and through participating retail outlets. The solution offers a variety of customizable widgets which can be integrated with websites for online ticket sales. Users can design an interactive assigned seating map where guests can view the layout of the venue, see which seats are sold, which are available and preview what their view of the stage will be. Purplepass offers custom printed ticket stock and wristbands for in-person ticket sales. The solution includes support for a variety of admission management services including barcode scanners, point of sale systems and receipt and ticket printers. Creating an account with PurplePass is free and fees are charged based on tickets sold and services required.
Purplepass Ticketing Software - Assigned seating management
Purplepass Ticketing Software - Geography
Purplepass Ticketing Software - Distribution
Purplepass Ticketing Software - Detailed report
Purplepass Ticketing video
Purplepass Ticketing Software - Assigned seating management - thumbnail
Purplepass Ticketing Software - Geography - thumbnail
Purplepass Ticketing Software - Distribution - thumbnail
Purplepass Ticketing Software - Detailed report - thumbnail

Purplepass Ticketing pricing

Purplepass Ticketing has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Purplepass Ticketing Reviews

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 156 View all reviews
Gregory B.
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2018

FTMP Events

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Pros

Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Cons

Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Response from Purplepass

Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us [email protected], or log into your account and click the live chat icon at the lower right. We are here to help!

Replied 21/11/2018
Brittany N.
  • Industry: Performing Arts
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2019

Purple Pass

Pros

The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

Cons

I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Response from Purplepass

Hi Brittany,

Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email ([email protected]), or by the live chat on your account after you login.

Replied 15/08/2019
Samir A.
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 16/05/2021

Ideal for Small Businesses

I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding. Easy-to-use event setup with personalized ticket printing. The day-of-event app is simple to use, and you will have your funds for the event in a matter of days.

Pros

It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.

Cons

We had no issues with the app until we figured out how to use it properly.

Jen P.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
5

3
Reviewed on 17/01/2018

Purplepass Ticketing Review

Pros

Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

Cons

The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

Response from Purplepass

Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.

Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.

From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.

Replied 21/01/2018
Jennifer K.
  • Industry: Performing Arts
  • Company size: 2-10 Employees
  • Used Other for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 17/10/2019

Great for Small Organizations

Pros

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

Cons

The app is still very basic, but I know it will get better with newer updates

Response from Purplepass

Hi Jennifer,

Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services.

For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc...

For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on.

Pretty intense :)

Replied 21/10/2019

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