--- description: Review of BrandBastion Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BrandBastion | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [BrandBastion](/software/309908/brandbastion) # BrandBastion Canonical: https://www.softwareadvice.com.au/software/309908/brandbastion Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/309908/brandbastion?page=2) > BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙 THE SOLUTIONS: ⭢ Reputation+: Protect brand reputation with real-time moderation, crisis monitoring, and sentiment insights. ⭢ Agent+: Scale engagement with on-brand, post-aware AI replies that are accurate, pre-drafted, and ready for fast approval. ⭢ Engage+: Expand your community management resources with human oversight and 24/7 pre-approved replies at scale. Our platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions. Trusted by +100 DTC and leading brands like Uber, Calvin Klein, Sephora, and The North Face to manage their high-engagement social presence. > > Verdict: Rated **4.4/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BrandBastion ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BrandBastion for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Italy, Netherlands, Spain, United Kingdom, United States ## Features - @mentions - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Analytics - Audience Engagement - Audience Targeting - Boolean Search - Brand Tracking - Campaign Analytics - Commenting/Notes - Communication Management - Competitive Analysis - Content Management - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding ## Integrations (12 total) - AI Assistant - Facebook Business Suite - Instagram - LinkedIn Marketing Solutions - Messenger - Sentiment Metrics - Social Media Management Tool - TikTok - Trustpilot - Twitter/X - YouTube - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Social Media Monitoring Software](https://www.softwareadvice.com.au/directory/4221/social-media-monitoring/software) - [Social Media Management Tools](https://www.softwareadvice.com.au/directory/1666/social-media/software) - [Social Media Analytics Tools](https://www.softwareadvice.com.au/directory/3525/social-media-analytics-tools/software) ## Alternatives 1. [Oktopost](https://www.softwareadvice.com.au/software/361364/oktopost) — 4.5/5 (110 reviews) 2. [Sprout Social](https://www.softwareadvice.com.au/software/423495/sprout-social) — 4.4/5 (606 reviews) 3. [Sprinklr](https://www.softwareadvice.com.au/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) 4. [facelift](https://www.softwareadvice.com.au/software/83880/facelift-cloud) — 4.4/5 (131 reviews) 5. [Thryv](https://www.softwareadvice.com.au/software/66581/thryv) — 4.2/5 (505 reviews) ## Reviews ### "They Do the Work for You" — 4.0/5 > **Laura** | *24 July 2022* | Religious Institutions | Recommendation rating: 8.0/10 > > **Pros**: I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us. > > **Cons**: I wish it would highlight a person's name when you reply to their comment. > > It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. ----- ### "Review" — 5.0/5 > **Štefan** | *15 June 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Monitoring accounts - Its really good way to improve your business. > > **Cons**: More functions can be here - but I believe you improve every day. > > Honestly best site\! ----- ### "Ai integration" — 2.0/5 > **Alejandro** | *9 February 2023* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: all platform is all in one, this is very helpfull > > **Cons**: can´t comment with ai helper, will be nice to have GPT-3 integrate to respond comments in ours Social Media ----- ### "Review for the new friend" — 5.0/5 > **kim** | *18 April 2023* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The managing of your pages and bussiness are so easy, you can really save a lot of time. > > **Cons**: Maybe the Video Editing Page to Create Content. It will make my life a lot easier. Time = +Bussiness > > The Social Media Managing, You can have many bussiness pages as many as you can handle. ----- ### "Excellent tool" — 5.0/5 > **Adir** | *27 March 2023* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: BrandBastion Lite is a social media management tool that provides real-time monitoring, automated moderation, and analytics features. I particularly like how it helps businesses quickly identify and respond to negative comments, and gain valuable insights into their social media performance. It's a valuable asset for improving social media strategy and maintaining a positive online reputation. > > **Cons**: While the automated moderation features of BrandBastion Lite are effective, some users may find the pricing relatively high compared to other tools. Additionally, more customization options would be appreciated. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/309908/brandbastion?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/309908/brandbastion) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data