About YouScan

YouScan is an AI-powered social listening platform, designed to empower brands, agencies and startups in monitoring consumer opinions and mentions of their products or brand, thereby enabling the discovery of invaluable insights. The platform offers text, image, and sentiment analysis, trend detection, smart alerts, auto-categorization, spam filtering, visual insights, and recently announced – Insights Copilot, an intelligent social media listening AI Agent. By leveraging YouScan, marketers, researchers, CX experts, and PR professionals gain a comprehensive understanding of their customer base by delving into three pivotal aspects: 1. "What they say" With the aid of YouScan's robust text analysis capabilities, particularly the integration of AI Agent – Insights Copilot, effortlessly comprehending consumer opinions about brands, competitors, and events becomes a reality. 2. "What they do" YouScan's Visual Insights delve into the world of social media images, providing an in-depth analysis of real-life interactions between people and brands or products. This includes the identification of brand logos and the generation of automated reports infused with visual content analysis. 3. "Who they are" YouScan's Audience Insights feature proves indispensable in understanding the demographics, interests, and occupations of people engaged in discussions pertaining to brands and various topics across social media platforms. Additionally, YouScan offers seamless integration with numerous third-party CRM, HelpDesk, and messenger applications, like Slack and Microsoft Teams. Comprehensive customer support is provided through multiple channels, including phone, email, and extensive documentation.
YouScan Software - Insights Copilot
YouScan Software - Insights Copilot
YouScan Software - YouScan images
YouScan Software - YouScan mentions
YouScan Software - YouScan analysis
YouScan video
YouScan Software - Insights Copilot - thumbnail
YouScan Software - Insights Copilot - thumbnail
YouScan Software - YouScan images - thumbnail
YouScan Software - YouScan mentions - thumbnail
YouScan Software - YouScan analysis - thumbnail

YouScan pricing

YouScan does not have a free version but does offer a free trial. YouScan paid version starts at USD 299.00/month.

Starting Price:
USD 299.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to YouScan

YouScan Reviews

Feature rating

Value for Money
4.8
Functionality
4.8
Ease of Use
4.8
Customer Support
4.9
5 reviews of 64 View all reviews
Tetiana
Tetiana
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/04/2024

Great social media listening tool with wide coverage of sources

YouScan has impressive coverage of social media sources, ensuring we get all important mentions. The tool keeps improving overall. The team is very customer-centric, quick to respond, and helpful whenever we need to clarify something.

Pros

YouSacn lets us pay close attention to our audience's opinions and popular discussion topics. It's handy for spotting trends that come and go with the seasons and how these trends affect what users say online. The Audience Analysis feature helps us catch any shifts in the audience's interests. Thus, we can adjust our communications based on fresh, real-time data.

Cons

We haven't run into any significant issues. It would be great to see even more flexible customer dashboards.

Viktoriia
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2023

Highly recommend Yuscan to anyone who wants to stay ahead of the curve in managing brand...

Pros

I work at medical laboratory environment, we were need of a solution to streamline and expedite our customer feedback tracking process. Manually sifting through feedback was not just time-consuming, but it often led to the discovery of already escalated discussions or situations that could have been readily averted had we been able to react more promptly. Yuscan became our ally in this, illuminating even the hidden corners of forums where feedback was left. It has also allowed us to spot untagged posts on social media where our company's name was simply mentioned.Also we use Yuscan alert system, any mention of key words or phrases triggers an immediate alert, which keeps me constantly informed and primed for action. With this tool, our awareness is heightened, enabling us to respond swiftly to potential crises or opportunities.Yuscan is not only invaluable for tracking customer feedback but it also offers allowing us to monitor our competitors. This has opened a window into understanding their communication topics and the channels they utilize, giving us deeper insights into our market landscape.I also liked their customer service. Their prompt, detailed, and amicable responses to my queries have shown me their profound understanding of their service, their passion for what they do, and their sincere value for their customers.

Cons

It takes time and desire to learn how to work with the system. We spent a lot of time to choose the right keywords for our queries. But the customer support service is very helpful in this.

Alternatives Considered

LOOQME Hub

Reasons for Choosing YouScan

The services I used before allowed monitoring only manually.

Switched From

Google Alerts
Alexander
Alexander
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 16/11/2018

Great mentions collection, still to improve with analitics

Overall after we've built social listening ecosystem, where YouScan role is just data collection -- it is fine, excluding the pain of manual downloading of several thousand hundred mentions when one download is limited to 10 thousand

Pros

Switching to YouScan from one of the international players helped us to gather much more posts in Russian. Also the software is better suited for local social networks.

Cons

However, it is not designed for multi-branded and multi-category business, where you would like to track SOV of over 100 brands in 3 categories. The software doesn't provide such ability from the box, so it is used for data collection and analytics are done externally.
Data transfer via API is available only at the most expensive plans.
Stories are not captured.

IRYNA
IRYNA
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/04/2024

Effective and convenient tool for managing brand reputation online

My experience with YouScan is positive. Thanks to AI sentiment detection, mentions categorization and analysis, my team got more time to engage with our customers and meet their needs better. Also, the customer support team is very helpful and responsive.

Pros

YouScan streamlines my team's workload. It's great at organizing all the feedback into clear categories, which lets us quickly grasp what our customers say, particularly when they're bringing up concerns or questions.

Cons

So far, I haven't encountered any significant downsides. It covers all our needs just fine.

Response from YouScan

Thank you, we appreciate your positive feedback and will continue to improve our social listening tool for delightful user experience and the most efficient AI-powered social listening!

Replied 04/04/2024
Alexander
Alexander
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2023

Helps us make data-driven decisions

Pros

YouScan is a tool that simplifies the brand audit by providing crucial information about its strengths and weaknesses, consumer profiles and comments, top sources, influencers, etc. And we are a digital marketing agency that helps our clients grow sales and engage their audiences. With YouScan data and our professional expertise, we are able to give to our clients even more value.We appreciate the quantity of information YouScan collects as well as the versatility of its use, filtering, presentation, and reporting. Any viewpoint required can be obtained, and we can then present it to our client.We also enjoy asking Insights Copilot our questions because its intelligent and precise conclusions help us identify insights with minimal effords.

Cons

The tool meets our needs exactly. Although we don't have any major concerns, YouScan is constantly being improved, so we always share our suggestions with our manager and support staff.

Response from YouScan

Thank you, Alexander. We are delighted to hear that YouScan has been instrumental in achieving your goals and providing even more value to your clients.

Replied 04/07/2023

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