--- description: Review of Vee24 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vee24 | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Vee24](/software/310324/vee24) # Vee24 Canonical: https://www.softwareadvice.com.au/software/310324/vee24 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/310324/vee24?page=2) > Vee24 is a cloud-based customer service platform designed to cater to businesses across various industries that want to provide real-time support to their customers. It offers live video chat, live text chat, asynchronous text chat, co-browsing, online appointment scheduling, and AI-powered chatbots. Vee24's video chat feature allows customers to have face-to-face conversations with support agents. The live text chat and asynchronous text chat enable real-time messaging and email-like communication. Its co-browsing functionality provides a shared web browsing experience for collaborative online assistance and the appointment scheduling tool allows customers to book calls with agents at their convenience. Additionally, its conversational chatbots can automatically handle basic queries and route more complex issues to human agents. Vee24 is available as a cloud-based software and supports integration with various third-party applications. Pricing details are available on request and support is provided via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vee24 - **Location**: Boston, US ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: Flat Rate - **Pricing Details**: Please contact Vee24 directly for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Autoresponders - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Document Storage - Email Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) ## Alternatives 1. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Tremendous](https://www.softwareadvice.com.au/software/262872/tremendous-rewards) — 4.8/5 (456 reviews) ## Reviews ### "The ultimate tool for an unparalleled customer service experience" — 4.0/5 > **Carlos Orlando** | *22 July 2023* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels. > > **Cons**: I would like to see improved is the stability of the platform in terms of connection and performance. > > The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help. ----- ### "Perfect for what we needed" — 5.0/5 > **Zee** | *4 January 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The product is very easy to use and user friendly. It also brings in great results > > **Cons**: Can be glitchy sometimes, connection issues > > Great working with the Vee24 team. Very helpful and any issues are resolved. ----- ### "Schuh LTD" — 4.0/5 > **Dale** | *21 December 2022* | Retail | Recommendation rating: 7.0/10 > > **Pros**: We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet. > > **Cons**: Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential. > > Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship. ----- ### "A Seamless Service" — 4.0/5 > **Karen** | *19 December 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The gradual improvements has meant we can now offer a more professional and seamless service. > > **Cons**: Mobile Phone view - Co-share can still be tricky to navigate. > > Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on. ----- ### "Review from Macy at Time4Sleep" — 5.0/5 > **Macy** | *3 January 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It is very simple to use but very effective, we do not have any problems whilst using the software. > > **Cons**: The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers. > > My overall experience with Vee24 has been great ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/310324/vee24?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/310324/vee24) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data