--- description: Review of Unless Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unless | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Unless](/software/312230/unless) # Unless Canonical: https://www.softwareadvice.com.au/software/312230/unless Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/312230/unless?page=2) > AI-powered user experience with Conversational UI provides drop-in components that allow websites and dashboards to interact with users like a human would, without the risks. Enhance websites or dashboards with contextual assistance, leveraging AI-powered chat, tooltips, alert boxes, and more. It enables users to resolve customer queries with automated responses using 24/7 personalized dialogue with an AI that has deep knowledge of the business. Improve the performance of the organization with automation and coaching, by making complex information accessible on human terms. > > Verdict: Rated **4.7/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 50 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Unless - **Location**: Amsterdam, Netherlands - **Founded**: 2016 ## Commercial Context - **Starting Price**: EUR 1,499.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Icelandic, Irish, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany and 39 more ## Features - AI Copilot - API - Activity Dashboard - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools - Conversation Intelligence - Customer Communication - Customer Engagement - Customer History - Customer Portal - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Templates - Dashboard - Generative AI - Interaction Tracking - Key Performance Indicators ## Integrations (21 total) - Azure DevOps - Azure DevOps Server - BookStack - ClickHelp - Confluence - Dynamics 365 - Freshchat - Freshdesk - Google Cloud BigQuery - Google Drive - HubSpot CRM - Microsoft 365 Help Desk Ticketing System - Pipedrive - Salesforce Desk - Salesforce Platform ... and 6 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) ## Related Categories - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Skalin](https://www.softwareadvice.com.au/software/322799/skalin) — 4.9/5 (55 reviews) 3. [Custify](https://www.softwareadvice.com.au/software/148852/custify) — 4.9/5 (122 reviews) 4. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [monday CRM](https://www.softwareadvice.com.au/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) ## Reviews ### "Great Concept\!" — 4.0/5 > **David and Kylie** | *20 December 2018* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: I love the idea of Unless. I had another program that did similar things but was tied into another system. Nice to be away from that. > > **Cons**: The downside to Unless for me is that I just have not had the time to fully develop and realize the potential. ----- ### "I used Unless on several clients' websites - great tool for getting conversions up quickly." — 5.0/5 > **Verified Reviewer** | *17 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: I'm a freelancer and I use Unless to optimize clients' websites for different audiences (or different lifecycle stages). Before, I used Google Optimize and ran A/B tests but now Unless has become my secret CRO weapon. I can optimize much faster and I fail less - really important if you're in freelancing. - Their support team is fast and super knowledgeable. - No week-long prep needed. I can start with "simple" personalizations immediately, test what works, and create new use cases as I go. - It's affordable. I tried Optimizely, Google Optimize, several WP plugins, and Unless. Unless has the best quality/price ration. By far. - My clients get a preview. I don't know much about the tech behind it but you can actually personalize a website in Unless without having to install their script first. I can show the client what I have in mind before even getting access to the website. > > **Cons**: Personalization has quite a steep learning curve so you might get overwhelmed by all the possibilities Unless gives you. Start with a simple use case to get the hang of it. > > \- happy clients - time saver - conversion lifts of 16-38% (depending on the project) ----- ### "Advanced Personalisation Website Engine" — 5.0/5 > **Verified Reviewer** | *1 July 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Personalised site visitor content using URL parameters producing dynamic content that is meaningful to the site visitor > > **Cons**: The customer onboarding process and support docs have Room for improvement. This tool is powerful - but there is a steep learning curve involved The US/UX interface and the integrations and the way to edit pages could be smoother > > Overall this is a very powerful tool and the team behind it are available for support ----- ### "Easy Setup for Customized Referral Pages" — 4.0/5 > **Verified Reviewer** | *20 December 2018* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Love that we can use URL parameters for our referral partners so that we can customize out page for each of them while having a uniformed look. > > **Cons**: We've had a few instances where the pages lost their settings or videos were duplicated 8 times on a page, but this was before any of the newest updates. We've not had any issues since then. > > Love being able to have customized pages for a more personal touch. Would love to take time to dig in a bit more to utilize Unless to it's full potential, but for now it solves an issue we were struggling with. ----- ### "The Easiest Personalization and A/B testing tool" — 5.0/5 > **Verified Reviewer** | *30 June 2021* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: \* Personalization is a breeze. \* You can hyper target your visitors to your heart's content. Even anonymous visitors can be targeted. \* Available at a good price compared to the big guys out there. > > **Cons**: There is a learning curve involved. When asking a team member to explore, he took a good amount of time to understand the tool. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/312230/unless?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/312230/unless) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data