--- description: Review of BestNotes Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BestNotes | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Web-Based EHR Software](/directory/120/web-based-emr-software/software) > [BestNotes](/software/3124/bestnotes) # BestNotes Canonical: https://www.softwareadvice.com.au/software/3124/bestnotes Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/3124/bestnotes?page=2) > BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the Behavioral Health and Addiction Treatment industry. BestNotes merges a CRM and EHR tools into a highly effective software that improves client interactions. BestNotes requires no upfront fees and offers users a month-to-month contract and free training/support. BestNotes offers a fully integrated suite including scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Automatic updates are applied to documentation to ensure audit and accreditation compliance. Point and click documentation allows users to quickly create group notes and treatment plans. BestNotes tracks sales activity; follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions starting with a secure and HIPAA- compliant patient portal that can be connected to a company’s website with a customized application to auto-populate into intake and clinical documentation. A smart calendar enables users to customize appointment types to include billing and necessary documents for service delivery. Calendar allows users to track no-shows, cancellations and attendance and send appointment reminders via text message. Our audit and accreditation compliant documentation includes: Pre-Screen, Intake Assessment, Nursing Assessment, History/Physical Assessment, BioPsychosocial Assessment, Psychiatric Evaluation, Comprehensive Diagnostic Assessment, Master Treatment Plan, Treatment Plan Review, Discharge Summary, Medication Management, Vitals/Allergies, Group Notes, Progress Notes (Clinical, DAP, Medication and SOAP options), Case Management, Utilization Review, Consents Tracking outcomes, now a Joint Commission requirement, is easy with BestNotes\!. Send and receive nationally recognized questionnaires electronically and view client and organizational reporting. Keep track of your ongoing charges and payments with a customizable ledger\! Create invoices, superbills and easily build HCFA-1500 or UB-04 claim forms to eliminate double data entry. To help facilitate effective management of Prior Auths for customers, the BestNotes Prior Authorizations module has been designed to allow staff to: Input Authorization information for patients prior to services being rendered Create Authorization templates in an effort to streamline data entry and help prevent input errors Track and monitor usage of services rendered against a patient's Authorizations With our eMAR, users can group clients together for a customizable med-pass time, prep medications and track inventory, see when a medication is taken or refused and capture employee and client signature, out-of-the-box reporting for easy quality assurance. BestNotes reporting features comes with 60+ reports out of the box. Users can also build custom reports. Human resources can securely store employee files, capture signatures for reviews, disciplinary action, notifications or benefits, receive customizable job applications through your website and track ongoing education credits. Please contact us for a demonstration: sales@bestnotes.com > > Verdict: Rated **4.5/5** by 198 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 198 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BestNotes - **Location**: Twin Falls, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 58.00 - **Pricing model**: Per User - **Pricing Details**: Unlimited training and support and month-to-month contract. $57 per user/month for first 10 users, $22.50 per user/month for users 11-100 and $11.50 per user/month for users 101+. Visit our pricing page on our website to learn more. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Tracking - Appointment Management - Appointment Scheduling - Assessment Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Case Management - Charting - Claims Management - Client Management - Client Portal - Coding Assistance - Compliance Management - Compliance Tracking - Confirmations/Reminders - Contact Management - Customisable Forms - Customizable Reports ## Integrations (5 total) - ALERE - EZClaim - EZClaimPay - Known Factors - Millennium ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Web-Based EHR Software](https://www.softwareadvice.com.au/directory/120/web-based-emr-software/software) ## Related Categories - [Web-Based EHR Software](https://www.softwareadvice.com.au/directory/120/web-based-emr-software/software) - [Psychiatry Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/178/psychiatry-emr-software/software) - [Substance Abuse EMR Software](https://www.softwareadvice.com.au/directory/180/substance-abuse-software/software) - [Community and Federally Qualified Health Centre Software](https://www.softwareadvice.com.au/directory/3/community-health-center-software/software) - [ONC Certified EHR Software](https://www.softwareadvice.com.au/directory/350/onc-atcb-certified-emr-software/software) ## Alternatives 1. 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[SimplePractice](https://www.softwareadvice.com.au/software/81975/simplepractice) — 4.6/5 (2822 reviews) ## Reviews ### "Flexible and supportive" — 5.0/5 > **Greg** | *24 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Flexible and applicable; easy to add group notes; point and click notes make documentation quick and easy > > **Cons**: Cannot edit intake documents to meet our needs; have inquired about being able to adjust intake documents to meet our format > > Positive, customer service has been helpful; always available to ask simple questions and provide direction in the moment ----- ### "The Best for your Therapeutic Notes" — 5.0/5 > **Ava** | *20 August 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I appreciate their AI assistance, as it enables me to concentrate fully on my client interactions, offering undivided attention while efficiently gathering essential information for my notes. > > **Cons**: Sometimes, technical issues with the recording for the AI assistance can cause delays of up to three minutes before recording begins, leading to potential loss of important information. It would be best to have a backup, such as paper and pen, ready. > > I am highly satisfied with BestNotes due to their excellent customer service, patient portal, scheduling reminders, and AI assistance. These features enable me to concentrate on the most important aspects of my work, ultimately helping my clients achieve their therapeutic goals. ----- ### "BestNotes Review" — 3.0/5 > **Verified Reviewer** | *19 August 2025* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: I have known how to use it for years. I can call in and ask for edits or accomodations. I do not work with billing or finance so I can't speak to that. > > **Cons**: It feels archaic. It would be nice if the user interface was simplified and more friendly to navigate. I think of Apple products and how their design is simple. This would be nice for BN. ----- ### "BestNotes EHR" — 5.0/5 > **Angela** | *19 August 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: The HIPPA tier that is allows for privacy. The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims. The clearinghouse claims being auto submitted to insurances. > > **Cons**: Clearinghouse payments do not get auto applied to sessions that are paid. The current email link sent to new users to login. This link does not last very long; even though states good for 24 hours. > > I have been using BestNotes for over 11 years. The detailed treatment plans meet all criteria for our Joint certifications. ----- ### "Excellent EHR program" — 5.0/5 > **Dawn** | *19 August 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is available. I love that I can create treatment plan templates that are specific to certain diagnosis and measurable. > > **Cons**: That I cannot submit billing through the program. That's really the only thing I dislike about it. So I have to use a 3rd party. > > Excellent..... Any problems have been quickly resolved. Very intuitive and professional looking chart notes/reports for use with appropriate external providers. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/3124/bestnotes?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3124/bestnotes) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data