BestNotes

Pros

BestNotes is a cloud based health or medical records system. Conceptualized for small and medium clinics.

BestNotes offers applications for mobile devices on Android and iOS.

Cons

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents.
It has a practical, simple and fast search systems. Its interface has the information well ordered so that the medical authority can make a diagnosis. The more medical history a patient has, the order of visualization of the data is decisive for a diagnosis and this system does it very well.

Pros

The availability of so many features. The specialty is mental health, so it has just about anything you could need for a mental health/counseling clinic.

Cons

The layout is not the most intuitive and there is no cloud version (yet), only the client/app you must install.

Pros

I like that if you go between Reports, Contacts, Calendar - it retains what you were previously looking at.

Cons

There are too many clicks for flow of process to create a new client in the system.

Pros

It is easy to use. I like the way the medications administration works.

Cons

Sometimes it goes offline and won't work correctly.

Alternatives Considered

Reasons for Switching to BestNotes

Pros

Seems pretty user friendly. Quick access to staff calendars. Templates are straightforward and can be updated, as needed, easily. Documentation processes are not complicated. Reports helpful to daily/weekly/monthly tasks and tracking.

Cons

Inability for clients to request appointments/cancellations/reschedules through the platform while looking at availability on provider calendars. Inability to communicate with clients or vice versa through the platform. Across the board, this would be an extremely useful feature and one reason our agency has looked into other EHR platforms.

Pros

We've been using BestNotes at our counseling agency for over 10 years, and it has streamlined our processes. By far the most outstanding feature is the exceptional customer service--every time we call with a question or need assistance, the BestNotes support team is not only prompt, but incredibly knowledgeable and kind. Online support tickets are processed in a timely manner as well.

The system is customizable, allowing us to tailor documents to our specific needs. Additionally, the billing process is superb. It's smooth, user-friendly, and has simplified our billing process. Best Notes has made our billing easier and has helped us to reduce errors.

Cons

While Best Notes offers a high degree of customizability, there are a few limitations that could better support our specific workflow needs. For example, automatic review reminders and the inability to customize a daily schedule printout would enhance our office operations. Additionally, having the ability to adjust the viewing windows would be a valuable feature for staff conducting quality assurance checks.

Pros

Ease of use. I've used BN for 5 years now and the interface hasn't undergone major changes, which has allowed me to efficiently document without relearning an application.

Cons

Some calendar items can be difficult to delete. There is a calendar item from last year that someone else created accidently that I've been unable to delete.

Pros

It is an easy to use system that has everything I need to document my sessions as a counselor. I really appreciate that it has telehealth services and appointment reminders built right in; this makes it really convenient. The staff when you call BestNotes support are highly knowledgeable and work hard to resolve any challenges I run into.

Cons

A lot of my clients struggle with setting up & navigating their patient portals. I get frequent phone calls with questions regarding what to do.

Pros

The setup, easy to use. I like the look of the program.

Cons

Nothing. I don't l do billing and other HR things, I know there are concerns there. For me I really like BestNotes.

Pros

Ease of use, fast and supportive customer service! I also LOVE the taskbar!

Cons

The telehealth portion is not ideal for me at this time.

Pros

I find BestNotes very easy to use, and it makes both common and clinical sense when you navigate the system. I have used six different EHRs while working various Locums Tenens jobs, and they are often complex to learn without added benefit for use.
For my Private Practice, I evaluated several EHRs that ranged from moderate to expensively priced and there were pros/cons to all of them.
One of the most annoying issues I ran into when considering software was that there were often "training packages" to purchase that dictated how many hours of orientation and training you could have.
I was told by a friend that uses BestNotes for Psychiatry and Addictions Treatment to look into BestNotes as she thought it was the easiest EHR she had ever used (she works for a large Hospital system and has her own practice). I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price.
What really impressed me about BN was the excellent Customer Service from the first contact, to completing my orientation for implementation.
I was given unlimited hours to learn the system at no additional cost. I had an amazing trainer "[SENSITIVE CONTENT]" who was knowledgeable, patient, and accommodated my busy schedule for weeks! In addition, not only did [SENSITIVE CONTENT] assist me with customizing auto-notes and templates, she actually taught me how to make changes for myself so that I can make improvements/adjustments independently. I can't say enough about the experience!

Cons

I think that there are always improvements that every EHR can make, however BestNotes is a robust and easy to use system. I appreciated their openness to hear input about how they could make changes, and their eagerness to let me know what changes are already in the works!
More focus on the billing/clearinghouse integration would be beneficial, however this appears to be coming in the future.

Pros

I liked being able to access and modify my schedule quickly as needed. It was easy for my supervisor to also see what I was doing. We would often need to cross reference different client's files, and it was easy to do so.

Cons

Visually, it wasn't very appealing. It was also sometimes not very user friendly. Luckily, we had a great coworker who was able to make a lot of critical changes to templates, and to our system that made it much faster and easier!

Pros

BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in one location. The team is very quick to respond and help answer questions and/or make changes to make it an even better fit for your personal team.

Cons

I don't have any complaints. It is easy to use and learn and has been a huge asset.

Pros

Easy to navigate and to understand the sections.

Cons

It may already exist, but a pop-up notification would be good.

Pros

Easy to use and customer service is always amazing.

Cons

No complaints I was sitting here, trying to figure out what I could put and can’t come up with anything.

Pros

Ease of use! BestNotes is easy and holds a ton of information, all HIPAA compliant.

Cons

I did not know about it sooner. You should advertise more.

Pros

Customizing the system for levels of care

Cons

I dont have any complaints about the Bestnotes system.

Pros

It is very friendly user. It works great with what I need to do on a daily basis.

Cons

There is nothing at this time that I dislike about the program

Pros

How easy it is to receive help when issues arise.

Cons

Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure out how to.)

Pros

User friendly, versatile, comprehensive.

Cons

Some templates are not able to be modified as easily.

Pros

Easy to navigate and add things ass needed for different services.

Cons

When changes made on one persons account doesn't show up on others.

Pros

Very user friendly. Step by step tutorials when needed

Cons

Sometimes the sections of the notes are repetitive

Pros

Easy to use, a lot of self help articles/videos.Quick response to email requests.

Cons

Would like a section for diabetic finger stick readings.

Pros

Please review prior response.. ease of use, ability to review others documents and supervision notes.

Cons

I would have preferred to have access to the entire EMR to develop plans or services based on the whole person.

Pros

Easy, Cheap dependable. I’m glad I found this product

Cons

It’s dependable I love it! I wish I found it sooner.

Pros

The Help Team has made the experience one I will never forget, they have helped us catch up with other providers

Cons

The ease of reports, the ease of using audits

Pros

BestNotes is organizational and easy to follow.

Cons

BestNotes seemed to never be updated looks wise.

Pros

The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system easily.

Cons

To be able to dictate the LOC in the comprehensive assessment.

Pros

I like how it displays the patient's demographics and the contacts on the main page, I like how it shows appointments on the notes area

Cons

I don't like that I can't see a report of who is scheduled and who came to their appointments without manually adding it in

Pros

I love how user friendly it is. It's easy to move around and complete tasks and easy to train staff on. So much easier than any other systems we have used.

Cons

Probably that the examples on the training websites don't always match what is actually there. Like they make updates to the system but forget to update the examples in the training area so they look different.

Pros

Ease of sections for documentation. Each heading was clear and drop downs easy to navigate.

Cons

calender have to check in and out of appointments for notes to show up.

Pros

I like the ease of access to files and information, as well as the flexibility in updating those.

Cons

I dislike always having to log back in after signing a client's documents.

Pros

It is easy to navigate. Also you can use Qlog to communicate with others in your company, which can save a lot of time.

Cons

It is hard to save notes from being lost if backed out of an open note.

Pros

Easy to navigate, Best Notes alerts you to possible mistakes, especially on the medical end for unrealistic vital information.

Cons

Frequency of password change, seems like it changes at the most inopportune times.

Pros

The user-friendly interface is great to work with. There are clear fields for what I need.

Cons

I don't like that I cannot close out of one facility and quickly enter another. I have to close out of the app/program and re-login under the new credentials.

Pros

Customer Service is Excellent. I also like the ability to customize templates.

Cons

Reporting seems like it could be a bit more user friendly

Pros

I like Its easy log in, it being Its own app. LOVE that it autosaves, and how easy it is to sign, use notes, and use the ledger.

Cons

It has many glitches. For example I often have to log out and log back in as it doesnt let me click the "med/clinical." This is often quite frustrating

Pros

I really like that it incorporates an easy to use interface.

Cons

I really like best notes, I cannot think of anything that I do not like about it

Pros

I love that you can create a Q-log and it will directly notify the person needing that information. Also I love the in depth layout of a clients diagnoses as well as any meds or allegories. Very useful for information needing to be released to other staff.

Cons

In my opinion I haven’t saw any cons to using the system. I have only ever worked on BN emr so I cannot give a thorough answer on this.

Pros

Once you learn the system it is easy to use. I like that you can customize your dashboard.

Cons

Therapy notes to not automatically save and if a note is accidentally closed you lose everything. Also, as a therapist I would like to have a separate master treatment plan, not combined with other service MTP.

Pros

The scheduling and data entry is easy to use

Cons

the reports, its not easy to pull would be better if the report are easy to pull

Pros

User friendly. Easy to navigate and mobile friendly.

Cons

Not being able to edit users the Q-LOG (internal email system).

Pros

The Best Notes Team always hears the request and answers it to the best of the ability within the system.

Cons

This survey is making me fill this box in, and there is nothing to add for this question.

Pros

I like the color coordination of appts, the ability to pin notes and seeing multiple schedules at once in an orderly way

Cons

The reminder texts are often the wrong time zone, I would like to be able to go to a clients chart by clicking on their name from the 'tasks'

Pros

I like that things auto-populate, it makes completing documentation more easier and more efficient.

Cons

It's not very user friendly. I don't like that I can't delete documents that are uploaded into a clients file.

Pros

I love the calendar and some of the formatting. I have been able to navigate forms and the med clinical tab fairly easily.

Cons

I don't like when the program experiences glitches but this is universal to all software.

Pros

Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. My favorite feature is linking BN with my personal calendar, It makes life much easier.

Cons

There is a learning curve for all of what BN can do. It takes a while to use BN to its full potiential.

Pros

We were able to get through a CARF survey with not a lot of difficulty. The product made it easy for the consultant and auditor to evaluate the charts. It also makes it simpler to set and track charting metrics for the clinicians.

Cons

You will pay extra for using features you need like Outcome measures and telehealth. It would be helpful to be able select a date range in a chart for the purposes of releasing records.

Pros

Makes my job more easy. Its more organized.

Cons

I love everything about Best Notes. There's nothing that I will say that I don't like.

Pros

It was easy to use and didn’t require a lot of tutorials to understand.

Cons

It looks a little dated and it could be updated with better features.