--- description: Review of Kommo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kommo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Kommo](/software/3142/amocrm) # Kommo Canonical: https://www.softwareadvice.com.au/software/3142/amocrm Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.com.au/software/3142/amocrm?page=2) > Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities Lead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses. With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android. The setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours. > > Verdict: Rated **4.4/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 207 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: QSOFT - **Location**: San Francisco, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, Indonesian, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Argentina, Australia, Bahamas, Belgium, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands and 44 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Audience Targeting - Auto-Dialer - Behavior Tracking - Business Card/Badge Scanning - Buyer Management - CRM - CRM Integration - Calendar Management - Calendar Sync - Calendar/Reminder System - Call List Management - Call Recording - Campaign Analytics - Campaign Management ## Integrations (28 total) - ActiveCampaign - Asterisk - Dropbox Business - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Mailchimp - Messenger - Meta for Business - Microsoft 365 ... and 13 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software) - [CRM Software for Mac](https://www.softwareadvice.com.au/directory/431/mac/software) - [iPad CRM Software](https://www.softwareadvice.com.au/directory/433/ipad/software) - [Contact Management Software](https://www.softwareadvice.com.au/directory/434/contact-management/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4459 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18784 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6974 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.com.au/software/392397/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (577 reviews) ## Reviews ### "Solid Messenger-Based CRM That Gets Latin American Sales Culture" — 5.0/5 > **Ariel** | *12 January 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The visual pipeline is incredibly intuitive - I can see exactly where each lead stands at a glance. The WhatsApp integration is a game-changer for our Brazilian market, allowing seamless communication without leaving the CRM. The Salesbot automation saved us hours of manual follow-up work, and the mobile app actually works well for checking deals on the go. > > **Cons**: The learning curve for setting up advanced automations can be steep. Some integrations with third-party tools require workarounds or Zapier, which adds costs. Reporting features could be more robust - we often export data to spreadsheets for deeper analysis. Pricing can get expensive quickly as you add more users. > > Kommo transformed how we manage our sales pipeline. As a small team running multiple projects, having all conversations centralized in one place made a real difference. The messenger-first approach fits perfectly with how business actually happens in Latin America - through WhatsApp and Instagram DMs. It took about two weeks to fully set up our workflows, but once running, the automation handles most of our lead nurturing. Support was responsive when we needed help. It's not perfect, but it delivers solid value for SMBs focused on conversational sales. ----- ### "Good tool for organizing leads and communication" — 4.0/5 > **Lucas** | *21 January 2026* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Kommo is how easy it is to keep track of leads and conversations. Being able to see the full history of interactions in one place helps a lot with follow-ups and avoids losing important context. > > **Cons**: I think Kommo is the limited flexibility in some areas of customization. Certain workflows or reports could be more customizable to better fit different business needs. > > The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months. ----- ### "Customer service is EXTREMELY POOR" — 3.0/5 > **Diego** | *15 March 2024* | Accounting | Recommendation rating: 4.0/10 > > **Pros**: The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most. > > **Cons**: The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. > > The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform. ----- ### "Kommo Review" — 5.0/5 > **Carlos** | *15 December 2025* | Architecture & Planning | Recommendation rating: 3.0/10 > > **Pros**: It's an easy system to learn and lead management is awesome for better sales strategies. By the way the tickets threatment is really cool tho. > > **Cons**: The difficulty of getting support sometimes, but it doesn't affect my operation. Sometimes i need to wait for hours to get the support i need. > > The best in a long time with a CRM System. No big doubts or difficult of learning the functions the system gives to it's users. ----- ### "amoCRM the CRM of the networks and whatsapps" — 4.0/5 > **Victor Leonardo** | *29 September 2022* | Renewables & Environment | Recommendation rating: 8.0/10 > > **Pros**: With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads. > > **Cons**: Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support. > > The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them. If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.com.au/software/3142/amocrm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3142/amocrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data