--- description: Review of Kommo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kommo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Kommo](/software/3142/amocrm) # Kommo Canonical: https://www.softwareadvice.com.au/software/3142/amocrm Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/3142/amocrm?page=2) > Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities Lead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses. With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android. The setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours. > > Verdict: Rated **4.3/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 195 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: QSOFT - **Location**: San Francisco, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, Indonesian, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Argentina, Australia, Bahamas, Belgium, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands and 44 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Audience Targeting - Auto-Dialer - Behavior Tracking - Business Card/Badge Scanning - Buyer Management - CRM - CRM Integration - Calendar Management - Calendar Sync - Calendar/Reminder System - Call List Management - Call Recording - Campaign Analytics - Campaign Management ## Integrations (28 total) - ActiveCampaign - Asterisk - Dropbox Business - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Mailchimp - Messenger - Meta for Business - Microsoft 365 ... and 13 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software) - [CRM Software for Mac](https://www.softwareadvice.com.au/directory/431/mac/software) - [iPad CRM Software](https://www.softwareadvice.com.au/directory/433/ipad/software) - [Contact Management Software](https://www.softwareadvice.com.au/directory/434/contact-management/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4453 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6966 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.com.au/software/392397/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Solid Messenger-Based CRM That Gets Latin American Sales Culture" — 5.0/5 > **Ariel** | *12 January 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The visual pipeline is incredibly intuitive - I can see exactly where each lead stands at a glance. The WhatsApp integration is a game-changer for our Brazilian market, allowing seamless communication without leaving the CRM. The Salesbot automation saved us hours of manual follow-up work, and the mobile app actually works well for checking deals on the go. > > **Cons**: The learning curve for setting up advanced automations can be steep. Some integrations with third-party tools require workarounds or Zapier, which adds costs. Reporting features could be more robust - we often export data to spreadsheets for deeper analysis. Pricing can get expensive quickly as you add more users. > > Kommo transformed how we manage our sales pipeline. As a small team running multiple projects, having all conversations centralized in one place made a real difference. The messenger-first approach fits perfectly with how business actually happens in Latin America - through WhatsApp and Instagram DMs. It took about two weeks to fully set up our workflows, but once running, the automation handles most of our lead nurturing. Support was responsive when we needed help. It's not perfect, but it delivers solid value for SMBs focused on conversational sales. ----- ### "Good tool for organizing leads and communication" — 4.0/5 > **Lucas** | *21 January 2026* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Kommo is how easy it is to keep track of leads and conversations. Being able to see the full history of interactions in one place helps a lot with follow-ups and avoids losing important context. > > **Cons**: I think Kommo is the limited flexibility in some areas of customization. Certain workflows or reports could be more customizable to better fit different business needs. > > The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months. ----- ### "Customer service is EXTREMELY POOR" — 3.0/5 > **Diego** | *15 March 2024* | Accounting | Recommendation rating: 4.0/10 > > **Pros**: The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most. > > **Cons**: The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. > > The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform. ----- ### "Kommo Review" — 5.0/5 > **Carlos** | *15 December 2025* | Architecture & Planning | Recommendation rating: 3.0/10 > > **Pros**: It's an easy system to learn and lead management is awesome for better sales strategies. By the way the tickets threatment is really cool tho. > > **Cons**: The difficulty of getting support sometimes, but it doesn't affect my operation. Sometimes i need to wait for hours to get the support i need. > > The best in a long time with a CRM System. No big doubts or difficult of learning the functions the system gives to it's users. ----- ### "Great Platform, Some Friction with Advanced Configurations" — 4.0/5 > **Nathalia** | *8 January 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: I’ve been using Kommo on a daily basis, and what I like the most is how easy it is to use. The interface is intuitive, so even though there’s a lot you can do inside the platform, the learning curve feels very natural. You don’t need a long onboarding process to start seeing value. One of the biggest advantages for me is communication. Kommo integrates seamlessly with channels like Instagram, WhatsApp, and email, which allows me to centralize all conversations and lead management in one place. Instead of jumping between different apps, I can track every interaction and follow up with leads more efficiently. In terms of lead management, it really helps me stay organized. I can clearly see where each lead is in the process, keep notes, and make sure no opportunity is forgotten. This has improved my workflow and saved me a lot of time. I also use Kommo for marketing-related actions, like sending surveys to my contact base directly through the platform. This means I don’t need to hire external companies just to collect feedback, which adds a lot of value for the money. Overall, Kommo feels like a complete tool that I genuinely rely on. It’s not just affordable for what it offers, but it also adapts well to my daily routine and grows with my needs. > > **Cons**: One thing I like less about Kommo is the support experience. Sometimes the support team doesn’t speak the same language as you, which can make communication a bit challenging, especially when the issue is more detailed or specific. When a problem is more complex, they usually open a ticket, and in those cases the resolution can take quite a long time. What I find frustrating is that the communication around tickets isn’t centralized. If I want an update, I need to reach out to support again, go through the whole filtering process, explain the situation from scratch, and then wait for feedback. It would be much better if ticket updates were easier to track in one place, without having to repeatedly contact support just to understand the status of an ongoing issue. > > Overall, my experience with Kommo has been very positive. I’ve mainly used it to get in touch with leads, manage conversations, and follow up more efficiently, but I’ve also used the platform for other marketing-related purposes. It works really well for centralizing communication and managing daily workflows. The platform itself is very good and reliable. For most day-to-day tasks, everything feels intuitive and easy to handle. However, when it comes to more complex adjustments or advanced configurations, the tutorials are not always enough. Some setups require more effort, testing, and time to fully understand. Ideally, it’s better not to depend on support, whether for onboarding or for solving issues, because they’re not always very helpful in those situations. More complex problems can take time to resolve, and getting clear guidance isn’t always straightforward. That said, overall Kommo is a great platform. Features like bulk messaging and bot configuration can take some work to set up, but once everything is properly configured, it delivers a lot of value and supports both lead management and marketing needs very well. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/3142/amocrm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3142/amocrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data