---
description: Review of Odigo Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Odigo | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Odigo](/software/316316/odigo)

# Odigo

Canonical: https://www.softwareadvice.com.au/software/316316/odigo

> Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows companies to centralise their customer information in a single interface, a key tool to improve the relationship.
innovative technology used to enable smooth and efficient cross-channel customer experiences is designed to foster greater agent satisfaction and engagement. The Odigo solution is ideal to meet customer expectations whilst aiding agents'. Odigo is a pioneer in the market with over 25 years of experience. Odigo has 250 customers worldwide and supports more than 400,000 users globally.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Odigo

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Belgium, France, Luxembourg, Netherlands, Spain, United Kingdom

## Features

- AI Copilot
- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CES Survey Structure
- CSAT Survey Structure
- Call Center Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management

## Integrations (4 total)

- Dialogflow
- Microsoft Teams
- Salesforce.org Nonprofit Cloud
- Watson

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)

## Related Categories

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)

## Alternatives

1. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
5. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "Expensive solution" — 3.0/5

> **Verified Reviewer** | *15 January 2021* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: The solution is very  stable with few issues
> 
> **Cons**: The support from Odigo support team is not good

-----

### "The logiciel" — 5.0/5

> **Floriane** | *8 December 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Facile et fluide parfait pour gérer les appels.
> 
> **Cons**: Le design est peu dépassé mais ce qui compte c’est la fonctionnalité
> 
> Ras

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### "Globalement performant" — 4.0/5

> **Bruno** | *3 January 2023* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: Un grand nombre d'option de configuration.
> 
> **Cons**: Certaines fonctions ne sont pas intuitives contrairement à la majorité d'entres-elles.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/316316/odigo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/odigo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/316316/odigo> |
| en-GB | <https://www.softwareadvice.co.uk/software/316316/odigo> |
| en-IE | <https://www.softwareadvice.ie/software/316316/odigo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/316316/odigo> |

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