--- description: Review of OnRelay Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OnRelay | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [OnRelay](/software/316354/onrelay) # OnRelay Canonical: https://www.softwareadvice.com.au/software/316354/onrelay Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/316354/onrelay?page=2) > OnRelay is a complete and powerful mobile business phone system with enterprise level features\! OnRelay allows users to use business phone numbers and manage company mainline calls from a smartphone. OnRelay also eliminates the need and expense of land-line desk phones and their associated on-premises hardware, cabling and infrastructure. OnRelay’s office phone system uses standard cellular voice connections, it works over any carrier and is not a VoIP app. OnRelay includes a comprehensive mainline feature with an auto attendant, call groups, easily configurable voice menus and extension transfers. OnRelay thereby allows a virtual or mobile organisation to effectively handle, distribute and respond to customer calls in a professional manner. The Office Phone App also lets users separate office phone calls and personal calls on their iPhones. You can seamlessly place and receive calls using either your direct office phone number, your main company number or your personal cell number. You can also easily control when you are available for office calls and see whether incoming calls are company mainline calls, direct office calls, or regular personal cell calls. Texting from both direct numbers and main company numbers are also fully supported, as well as instant messaging between extensions and between all members of a call group. > > Verdict: Rated **4.3/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 19 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: OnRelay - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 37.98 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The mandatory company mainline is $19.99 and each mobile user is $17.99. - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Danish, English, Norwegian, Spanish, Swedish - **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Singapore, South Africa, United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Attendant - Automatic Call Distribution - Call Conferencing - Call Logging - Call Recording - Call Reporting - Call Routing - Call Transfer - Caller ID - Chat/Messaging - Conferencing - Contact Management - Customisable Caller ID - Electronic Faxes - Employee Directory - Fax Management ## Support Options - 24/7 (Live rep) ## Category - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 5. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) ## Reviews ### "A complete phone system in the cloud" — 5.0/5 > **Richard** | *1 December 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: No physical phone computer is needed. Easy to deploy Great personal and qualified support I am able to have a physical handset as well as the cell phone Easy to add additional lines, toggle features. It is very affordable. > > **Cons**: I probably do not fully exploit its potential. It has a lot of depth, that I have not spent the time to explore. > > It feels great to be part of a global company that makes us feel bigger than we are. We are bi-coastal and spend a lot of time out of the office. I can get incoming calls as if I were sitting at my desk regardless of where I am. OnRelay can be customized in so many ways. We have separate announcement messages for each location, and can easily toggle between being present in each location or just one. OnRelay is particularly good at working with small customers who have special requirements. Support is highly qualified and very fast. Although it is based on cell phones, we also use a hard wired hand set for use in the office. It is a bonus that comes at no charge. It is a very economical way to have a powerful phone system. ----- ### "Best app for your business" — 5.0/5 > **Christian** | *15 April 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: OnRelay is the most cost effective and well rounded small business solution for a phone system > > **Cons**: Since I starting using them they have came along way and I have no complaints > > They have helped a lot and are very responsive ----- ### "Pro and Cons" — 3.0/5 > **Jessica** | *22 January 2020* | Government Relations | Recommendation rating: 2.0/10 > > **Pros**: The option of having the mainline on any phone and accessibility. > > **Cons**: Does not work at all time like a landline. > > I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound. ----- ### "Good fit & good service" — 4.0/5 > **Mark** | *10 December 2019* | Civil Engineering | Recommendation rating: 8.0/10 > > **Pros**: I like the ability to have my team spread out across various offices. I like the option to have a direct line for various users and to have the global lines reach whichever users we choose and at whatever time we choose. I like that whenever I want something different or have an idea about implementation, I can talk to support and they are very very quick to address it. > > **Cons**: I find it a bit slow to connect via the cell phone app (may take an extra ring or two) and that there is often communication lag via cell phone connections. It consistently works much better from the desk phones. > > The biggest benefit for us is the multi-locations. We are spread between 3 to 4 locations but treat our office as a single office. So having a single set of communication is important. ----- ### "Good service once you dial it in." — 4.0/5 > **Kenneth** | *21 January 2020* | Defense & Space | Recommendation rating: 7.0/10 > > **Pros**: It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service. > > **Cons**: Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also. > > They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/316354/onrelay?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/316354/onrelay) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data