---
description: Review of Salesforce Einstein Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Salesforce Einstein | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Salesforce Einstein](/software/318049/salesforce-einstein)

# Salesforce Einstein

Canonical: https://www.softwareadvice.com.au/software/318049/salesforce-einstein

> Salesforce Einstein is an artificial intelligence (AI)-enabled solution that helps businesses manage customer communication, data analysis, report generations and productivity across departments via a unified portal. The application allows organizations to build, train and launch automated bots to connect with prospects/customers, automatically respond to queries, and capture and record data across different digital channels. 

Salesforce Einstein lets enterprises design custom apps to manage data predictions and view and analyze sales, marketing, customer and other data on a unified portal. Users can also establish automated workflows to route client queries and identify sentiments/intent in communication by integrating natural language processing (NLP) into applications.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Pricing Details**: Please contact Salesforce directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- Chatbot
- Data Mining
- Data Visualization
- Generative AI
- Machine Learning
- Natural Language Processing
- Predictive Analytics
- Real-Time Data

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Predictive Analytics Software](https://www.softwareadvice.com.au/directory/481/predictive-analytics/software)

## Alternatives

1. [VideoExpress](https://www.softwareadvice.com.au/software/449984/VideoExpress) — 4.7/5 (6387 reviews)
2. [Anyword](https://www.softwareadvice.com.au/software/231859/anyword) — 4.8/5 (391 reviews)
3. [MarketingBlocks](https://www.softwareadvice.com.au/software/372577/marketingblocks) — 4.8/5 (277 reviews)
4. [Afforai](https://www.softwareadvice.com.au/software/428018/afforai) — 4.8/5 (57 reviews)
5. [ChatGPT](https://www.softwareadvice.com.au/software/412748/chatgpt) — 4.4/5 (348 reviews)

## Reviews

### "Data analysis directly in the CRM system" — 4.0/5

> **Tim** | *17 March 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The biggest advantage is obvious: Tableau CRM is directly integrated into Salesforce, so data integration is very easy. With the so-called Recipies, simple data preparation can be performed in a goal-oriented way, even by non-IT employees. The result visualization in Lenses and Dashboards works well. 

I would describe the selection of machine learning algorithms through Einstein Discovery (integrated in Tableau CRM) as below average. There is no extendibility. Nevertheless, the algorithms are sufficient for most use cases.
> 
> **Cons**: For comprehensive requirements, one quickly reaches the limits of the functional scope and has to implement workarounds.
> 
> Under Einstein Salesforce summarizes various additional programs for data analysis in Salesforce (e.g. Sales Cloud). My review mainly refers to the data analysis functionalities provided in Tableau CRM (formerly Einstein Analytics).

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### "Powerful Analitical tool extention to SalesForce" — 4.0/5

> **Stefan** | *5 October 2023* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Einstein is intuitive and use to use. It is very easy to install. For the Users it is a question of few cllicks to make it work. For existing SalesForce CRM users it is very fast and easy to extend. I m using the Sales platform that helps us evaluate the business opportunities from CRM based on all customer interactions through the various communication channels (Teams meetings, Outlook mails etc)
> 
> **Cons**: Although the AI is very powerful the outcomes must be treated with causion as it takes time for the algoritm to learn, but also users write in different languages, use slang etc that can be misinterpreted by the system.Some of the functions in the menu might be difficult to understand for non Sales Force users. Generating reports require deeper knowledge.

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### "Nice to have as an option, but lacking." — 4.0/5

> **Isaiah** | *11 September 2023* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: The interface for creating and maintaining an Einstein bot is nice and easy to use. A lot of the basic functions are straight-forward and not hard to integrate. I like the reliability of the chatbot and how quick it would update when changes were made. Responses were fast as well.
> 
> **Cons**: Natural Language Processing (Intent) never worked for me. I entered the right amount and Utterances, but I could not get the bot to intelligently understand free text.
> 
> I was able to create an okay bot with Einstein for my users, but it could've been a lot better.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/318049/salesforce-einstein)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/artificial-intelligence/salesforce-einstein-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/318049/salesforce-einstein> |
| en-GB | <https://www.softwareadvice.co.uk/software/318049/salesforce-einstein> |
| en-IE | <https://www.softwareadvice.ie/software/318049/salesforce-einstein> |
| en-NZ | <https://www.softwareadvice.co.nz/software/318049/salesforce-einstein> |

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