About Issuetrak
Issuetrak pricing
Issuetrak does not have a free version but does offer a free trial. Issuetrak paid version starts at USD 69.00/month.
Alternatives to Issuetrak
Issuetrak Reviews
Feature rating
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.
Resolves the complexity of tracking issues.
Pros
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Cons
Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
We spend less time organizing.
Pros
Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house.
We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.
Cons
From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
IssueTrak Review
We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service.
Pros
Very customizable. Like the ability to be able to pull raw data sets on anything we need.
Cons
Does not integrate with Financial or 3rd party software without ample time and money invested.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use for first time Ticket Users
I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Pros
It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.
Cons
It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.
Alternatives Considered
Spiceworks- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Issue Trak
we are currently trying to get the rest of the company to standardize on Issue Trak for all departments
Pros
orgainzes our tickets, helps create a knowledge base
Cons
When updating a ticket I get numerous emails with status updates...hard to keep track of
Response from Issuetrak
Thank you for your honest review, Leland! Looks like there are a few features working well for you and a few we can improve upon. Our Customer Success team recommends adjusting your substatus notification settings. Our Support team is happy to help you get that fixed. https://support.issuetrak.com/
