--- description: Review of Health Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Health Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Health Cloud](/software/319387/salesforce-health-cloud) # Health Cloud Canonical: https://www.softwareadvice.com.au/software/319387/salesforce-health-cloud Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/319387/salesforce-health-cloud?page=2) > Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration. Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams. Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Ad hoc Reporting - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Audit Management - Authorization Tracking - Automated Routing - Automated Scheduling - Bed Management - Billing & Invoicing ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.com.au/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.com.au/directory/3429/patient-engagement/software) - [Patient Portal Software](https://www.softwareadvice.com.au/directory/1475/patient-portal/software) - [Healthcare CRM Software](https://www.softwareadvice.com.au/directory/393/healthcare-crm/software) - [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software) - [Patient Management Software](https://www.softwareadvice.com.au/directory/3489/patient-intake/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.com.au/software/241061/care-patron) — 4.4/5 (859 reviews) 2. [Jane](https://www.softwareadvice.com.au/software/86099/jane) — 4.8/5 (536 reviews) 3. [BestoSys](https://www.softwareadvice.com.au/software/32077/bestosys) — 4.8/5 (293 reviews) 4. [Epic](https://www.softwareadvice.com.au/software/3954/epiccare) — 4.4/5 (456 reviews) 5. [Pabau](https://www.softwareadvice.com.au/software/190306/pabau) — 4.7/5 (656 reviews) ## Reviews ### "Powerful Platform with a Learning Curve" — 4.0/5 > **Swetha** | *13 August 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like that Health Cloud brings patient information, case details, and communication into one place. It makes it easier to organize records, access relevant information, and collaborate across teams. The reporting and data management capabilities are also helpful for maintaining visibility across different cases and workflows. > > **Cons**: The biggest challenge is the learning curve. There are a lot of features and configuration options, so it can take time to become comfortable with the platform. Some workflows also require several steps, and reporting or customization can feel complicated without prior Salesforce experience. ----- ### "Comprehensive and Reliable Platform for Behavioral Health Practice Management" — 5.0/5 > **Kamal** | *28 September 2026* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Health Cloud provides a comprehensive and user-friendly platform for managing clinical and administrative workflows. The patient record system is well organized, making it easy to access documentation, treatment plans, and historical information. Reporting capabilities are robust, allowing for efficient tracking of outcomes and practice performance. The platform also improves collaboration among providers and staff while reducing administrative burden. Customer support has been responsive and helpful when assistance is needed. > > **Cons**: The system can have a learning curve for new users because of the extensive features and customization options. Some workflows require multiple steps, and certain reports could be more intuitive to configure. Occasional updates may require users to adapt to interface changes. > > My overall experience with Health Cloud has been very positive. The platform has helped streamline patient documentation, scheduling, and practice management while improving efficiency and organization. The integrated tools support both clinical and operational needs, making it easier to deliver quality care and maintain accurate records. Health Cloud has been a valuable asset for managing a behavioral health practice. ----- ### "Health Cloud Could Be a Good Tool" — 3.0/5 > **Michael** | *12 August 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: A centralized repository for Health Cloud practitioners. This could be one stop shop for data sharing. > > **Cons**: A one stop shop for data sharing has it own risk. If there isn't a redundant resource in the event this repository is compromised, then we are dead in the water. > > My overall experience with this cloud tool is middle of the road. I like the idea of the tool; however I think it doesn't have redundancy for peace of mind. ----- ### "Best in class" — 5.0/5 > **Precious** | *24 July 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I appreciate how Salesforce Health Cloud brings all patient information into one place, making daily workflows more efficient and organized. Having a unified view of patient history, interactions, and care plans helps reduce time spent switching between systems and improves overall accuracy. The platform’s automation features are especially helpful for task management, reminders, and follow-ups, which keeps everything on track without constant manual input. I also like how customizable it is, allowing our team to tailor dashboards and workflows to match how we actually work. Collaboration is another strong point, as it makes it easier for different departments to stay aligned and communicate effectively. The reporting tools provide valuable insights that help us make better decisions and improve service delivery. Overall, Health Cloud supports a more streamlined, patient-centered approach while helping employees stay productive and organized throughout the day. > > **Cons**: One of the main challenges I have experienced with Salesforce Health Cloud is its complexity, especially for new users. The learning curve can be steep, and it often takes time to fully understand how to navigate the system efficiently. Some processes feel overly complicated, requiring multiple steps to complete simple tasks, which can slow down productivity. Additionally, occasional system lag or performance issues can be frustrating during busy work periods. Customization, while powerful, can sometimes lead to inconsistencies if not managed properly, making it harder to maintain standard workflows across teams. Another downside is that certain features are not as intuitive as they could be, requiring extra training or support to use effectively. While the platform is robust, it can feel overwhelming at times, especially when updates or changes are introduced without sufficient guidance or onboarding support for employees. > > Overall, my experience with Salesforce Health Cloud has been positive, as it provides a comprehensive platform that supports both efficiency and collaboration in a healthcare-focused environment. It has significantly improved how we manage patient information, track interactions, and coordinate care across teams. While there are some challenges, particularly with usability and the initial learning curve, the benefits tend to outweigh the drawbacks over time. Once familiar with the system, it becomes a powerful tool that enhances productivity and helps streamline daily responsibilities. The ability to customize workflows and generate meaningful reports adds long-term value for both employees and the organization. Despite occasional technical or usability concerns, Health Cloud continues to play an important role in improving service delivery and operational consistency. With ongoing improvements and proper training, it has the potential to be even more effective and user-friendly. ----- ### "Happy with Health Cloud week to week" — 4.0/5 > **frye** | *15 August 2026* | Wireless | Recommendation rating: 10.0/10 > > **Pros**: I would recommend Health Cloud to anyone doing turning a client kickoff into a dated task list the same afternoon. The board-plus-dates combination is what we actually use; everything else is optional. We spend less time asking 'who owns this?' because the owner is on the card. > > **Cons**: Nothing meaningful to call out. Health Cloud has been a good fit for how we work and I would not change what we use it for. > > Health Cloud has earned its place in our week for turning a client kickoff into a dated task list the same afternoon. We spend less time asking 'who owns this?' because the owner is on the card. Templates for repeat job types save the twenty minutes we used to spend rebuilding the same checklist. I would buy it again. Consider covering these topics to make your review more helpful:. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/319387/salesforce-health-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/319387/salesforce-health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data