--- description: Review of Covetrus Impromed Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Covetrus Impromed | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Covetrus Impromed](/software/31953/impromed-infinity) # Covetrus Impromed Canonical: https://www.softwareadvice.com.au/software/31953/impromed-infinity Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/31953/impromed-infinity?page=2) > ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting. ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available. Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharmacy references. ImproMed Infinity is compatible with Windows and offers ImproView, a mobile application for iOS and Android devices. The mobile application allows users to access their patient and client database, view medical records, track account balances and upload images. Support is available online and over the phone. > > Verdict: Rated **4.0/5** by 262 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 262 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Covetrus Software Services - **Location**: Portland, US - **Founded**: 1988 ## Commercial Context - **Starting Price**: USD 5,000.00 - **Pricing model**: Flat Rate - **Pricing Details**: Please contact Covetrus Software Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling - Billing & Invoicing - Confirmations/Reminders - Imaging and X-rays - Inventory Management - Live Chat - Patient Records Management - Prescription Processing - Reminders - Telemedicine Software - Treatment Planning ## Support Options - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.softwareadvice.com.au/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.com.au/software/356421/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.softwareadvice.com.au/software/319655/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.com.au/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [Shepherd](https://www.softwareadvice.com.au/software/263143/shepherd) — 4.7/5 (87 reviews) 5. [ezyVet](https://www.softwareadvice.com.au/software/133723/ezyvet) — 4.6/5 (276 reviews) ## Reviews ### "15 years experience with Impromed...most of it good" — 4.0/5 > **Kendra** | *23 May 2018* | Recommendation rating: 7.0/10 > > **Pros**: I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system. > > **Cons**: It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming. ----- ### "Veterinary support software, good but room to become great\!" — 4.0/5 > **Fredrik** | *30 May 2020* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: This is a software with many good functions, integrations with multiple other systems such as Idexx etc. We have customized "vetnotes" and start to see positive effects in our hospital due to this. Easy Time works well and medical records is also well functioning. > > **Cons**: One important thing with a practice software is to be able to set reminders for different users. So you can have "call backs" or tasks that needs to be done set to individual users or groups. Now there is on list that can't be customized at all for a regular 3 doctor practice use. "Easy Time" is a good tool, but setting up a booking calendar that for instance have color coding in the background for different use of the time slot, for instance annual, nurse or problem appointment slot is very hard to setup. Would be great with a template that you could import for a standard week and make minor adjustments as needed, now you have to set up each block for each column induvidually, can only select day, week or month for one slot... Very time consuming. Also, we use the plug in reminder system to be able to have clients book certain appointments directly online etc. which is great, but the system is not very flexible. Lot's more to ask about there when it comes to control of number of annuals per day, etc. The software is very sensitive to network connections. We tried to use laptops for portability, but even with a Sonic Wifi system, we couldn't maintain a good enough wifi in our building to not have any interuptions, which means that you have to close the software and open up, login and open up every module again. Would be great with a standard set of modules opened up automatically depending on what user logs in. > > We are happy with the software, but it's mostly because there is no better competition. The top competitors have some things better, but other things not so good. Would recommend this software to any medium or large size practice. Suggestion for new feature would also be a id card login system, so that with computers in each exam room, the computer is locked when the tech is leaving the room and fast and secure to login when the tech or doctor is back. ----- ### "Impromed ease of use" — 3.0/5 > **Erica** | *4 September 2024* | Veterinary | Recommendation rating: 5.0/10 > > **Pros**: Fairly easy to use and navigate if you can single out some tabs > > **Cons**: Very busy with the tabs all over the screen > > Was fairly easy to use and read the medical records ----- ### "Versatile Program w/ Some Kinks" — 4.0/5 > **Brandy** | *29 May 2020* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: I love that it's very user friendly for daily users on the front end. Adding items to medical records and invoicing are very easy aspects of the program. I also like how customizable everything is. > > **Cons**: Because of how much the program can do, some of the more advanced functions of the program and the setup options can be confusing. There are also some very basic kinks that could be worked out, but I'm not sure that those items are on Impromed's agenda. Overall, those few things don't hinder our overall use of the program. > > When we first chose to get Impromed in 2016, the customer support was fantastic. This was a huge factor in our choosing this product over others, because as a new user we knew we would have some hiccups. Since then, the support has gone downhill quite a bit, especially in terms of consistency. Sometimes when you call in, you get an excellent technician who knows exactly what you need and helps you quickly and efficiently. Other times the person fumbles about and you can tell that they just aren't as knowledgeable, which often leads to frustration for the customer and the technician needing to escalate the problem, which does not lead to an immediate transfer but instead to someone having to call you back (which can be difficult in a busy practice). This would certainly be understandable if it was a really complicated issue, but sometimes I know what needs to happen (I'm just not personally skilled enough in I.T. to do it) and the person just doesn't even know as much as I do. ----- ### "Review" — 4.0/5 > **Lexie** | *15 June 2021* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program. > > **Cons**: Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them. > > We have always had a great experience and customer service is always wonderful\!\!\! ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/31953/impromed-infinity?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/31953/impromed-infinity) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data