Salesforce Platform

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users. Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder. Users can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.
Salesforce Platform Software - Lightning App Builder

Salesforce Platform pricing

Salesforce Platform has a free version and offers a free trial. Salesforce Platform paid version starts at USD 25.00/month.

Starting Price:
USD 25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Salesforce Platform

Salesforce Platform Reviews

Feature rating

Value for Money
3.8
Functionality
4.3
Ease of Use
3.9
Customer Support
3.9
5 reviews of 315 View all reviews
Daryl Edwine
Daryl Edwine
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 26/03/2023

The essential customer relationship management platform for your business

Pros

Ease of use: Salesforce is easy to use and offers an intuitive interface that allows users to navigate the system easily.Customisation: Salesforce provides advanced customisation, allowing companies to create CRM solutions tailored to their specific needs.Mobility: Salesforce offers robust mobile capabilities, allowing users to access their CRM from anywhere.Collaboration: Salesforce enables users to collaborate effectively in real time, allowing teams to work together to solve problemsReporting and analytics: Salesforce offers powerful reporting and analytics capabilities that allow companies to track and analyse the performance of their businessIntegration: Salesforce can be integrated with many other enterprise systems, allowing companies to use Salesforce with other applications they already use

Cons

Cost: Salesforce can be expensive for small businesses or startups, especially for advanced features such as supply chain management and production management.Complexity: The Salesforce platform can be complex to use and set up, requiring extensive training for users. This can also lead to additional costs for the business.

Drew
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
2

4
Reviewed on 28/11/2023

Saslesforce for small business???

Overall, our experience has been good. All levels of our company find the software useful, and believe it can more than meet any of our needs. It will require atleast one person who is not afraid to tinker, and having a go to partner to handle any advanced needs on an hourly basis is a must. As with all systems it takes time and effort, but we feel good about our purchase and havent considered moving to anything else since.

Pros

Salesforce is the most custimizable CRM I have encountered thus far. It is built on "objects" that can be cusomized almost anyway you wish. These come "out of the box", can be professionally built (for a fee), or you can build items yourself. I was unsure if this CRM would fit a small company like ours (<10M in sales), but the basic licenses meet our needs both for operations and sales. The plus for us is knowing this platform can grow with us over time.

Cons

Salesforce is not intuitive....at all. We had great frustration in our rollout as we felt we could manage any user challenges we encountered, but this was not the case in the beginning. While the company can grow with you, their is also no limit to what they can charge haha. You must choose your deployments carefully and consider the cost benefit analysis.

Alternatives Considered

Zoho CRM, monday sales CRM and SugarCRM

Reasons for Choosing Salesforce Platform

Hubspot did not meet the operational needs of our company. It could not manage service cases and project scheduling like we wanted. It was either pay for something grand, or have nothing at all.

Switched From

HubSpot CRM

Reasons for Switching to Salesforce Platform

Project management and service case scheduling were the primary drivers for our switch. The sales side of every CRM is built out and differ only on the user interface. Some platforms are simply not designed around fulfillment as much as they are opportunitites.
Robert
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
2

2
Reviewed on 24/02/2020

Lightening (JobScience Review)

It was average, I found it difficult to get buy in from the team to use it effectively. It just wasn't customized effectively and being honest I think we were mis-sold the product.

Pros

The system is quite intelligent, it has lots of functions and apps, perhaps overly complex for a company our size. We used lightening as part of JobScience. It is a great piece of software for large companies, loads of apps that can be built in.

Cons

It is more geared towards large companies (Enterprise) 300+ users to get the full use from it. In my opinion if you are looking at this product and your company is under 200-300 people is can be very dear for what you get.

Alternatives Considered

Zoho Recruit and Vincere

Reasons for Choosing Salesforce Platform

We needed a more user friendly product

Reasons for Switching to Salesforce Platform

At the time it seemed the best way forward
Connor
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 16/02/2024

Salesforce transformed our contracting and invoicing

Salesforce has completely transformed our contracting and invoicing processes. As a fast growing start up we needed a solution to our contract management. Previously, all contract information used to sit in a huge g-sheet, which made monthly invoicing quite the task and not completely free from error. However, with Salesforce we're more able to audit contract information and download custom reports that slot straight into our invoicing process. This saved our FinOps team days in month end.

Pros

- Easy to navigate huge volumes of contract data
- Custom downloadable reports that feed straight into our invoicing process
- Fully customisable to accommodate our ongoing business changes

Cons

- Off the shelf it is a bit clunky and so a Salesforce Admin is key to getting it how you want, which is obviously an additional cost (but worth it!)

Verified Reviewer
  • Industry: Philanthropy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 01/12/2023

Selected platform for our business processes

We decided upon a platform approach for digitizing our business processes. We went though a significant procurement exercise to identify the most appropriate tool based upon our business requirements and salesforce was the decided solution. We initially implemented on one key process within the organisation and then have prioritized and adopted other key business processes as we mature using the system.

Pros

Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce.
The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.

Cons

Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.

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