About Cin7 Omni

Cin7 Omni is a highly configurable inventory management and order management solution with built-in EDI and integrations to all the popular ecommerce platforms, marketplaces, and 3PLs. It's best-in-class for all combinations of B2B and D2C sales channels, warehouses, shipping, and fulfillment. Cin7 Omni provides exceptional automations, workflows, reports, and analysis to enable brands, retailers, and wholesalers to operate efficiently as they scale and efficiently match demand to supply. The solution is ideal for retailers selling products such as fashion and apparel, flooring, furniture, electronics and appliances.
Cin7 Omni Software - Cin7 dashboard
Cin7 Omni Software - Cin7 orders dashboard
Cin7 Omni Software - Cin7 mobile device interface
Cin7 Omni Software - Cin7 connections
Cin7 Omni Software - Cin7 sales
Cin7 Omni Software - Cin7 products
Cin7 Omni video
Cin7 Omni Software - Cin7 dashboard - thumbnail
Cin7 Omni Software - Cin7 orders dashboard - thumbnail
Cin7 Omni Software - Cin7 mobile device interface - thumbnail
Cin7 Omni Software - Cin7 connections - thumbnail
Cin7 Omni Software - Cin7 sales - thumbnail

Cin7 Omni pricing

Cin7 Omni does not have a free version but does offer a free trial. Cin7 Omni paid version starts at USD 325.00/month.

Starting Price:
USD 325.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Cin7 Omni

Cin7 Omni Reviews

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.2
Customer Support
4.1
5 reviews of 586 View all reviews
David
David
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2016

Great Cloud based Software - Easy to use and lots of features

We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations..

Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system..

This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature..

I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey...

This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme..

Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pros

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem...

Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost.

On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff...

Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon.

Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature.

Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add.

Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages.

Single user low cost (under $ 100 per month) version would benefit some small operators..

Response from Cin7

Hi David, thank you for the overall 5 star review! It's great to hear you think the product is awesome and the staff at Cin7 have been helpful. Thank you for the great feedback especially about Jeff your on-boarder. Thank you for the honest feedback we're always looking to improve for our customers and this has been passed onto support. We look forward to the continued support and value you as a customer.

Replied 08/11/2016
Karla
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 30/01/2023

Great software when it works - Shame about the slow and hard to access customer service

Good product in general - terrible customer service

Pros

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Cons

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Alternatives Considered

MYOB Business and NetSuite

Reasons for Choosing Cin7 Omni

Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune.

Reasons for Switching to Cin7 Omni

Value for money, particularly in terms of functionality.
Michael
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
2

2
Reviewed on 13/11/2017

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended.

Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.
Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design.

Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet.

Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Pros

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Cons

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.

Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Response from Cin7

Hi Michael,
Thank you for your feedback. We're sorry to hear that it has not met your expectation. We have investigated all cases logged by users from your company and upon review, they have all been addressed. There is a lot more to our features and capability for example the searching for customers by email or phone number can actually be done in Cin7. If you would like to be shown how to do this, we're more than happy to jump on a call to help you make the most of Cin7.

Replied 15/11/2017
Angelo
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 08/08/2022

Cin7 or the others.

Pros

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Cons

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

Alternatives Considered

Cin7 Core and NetSuite

Reasons for Choosing Cin7 Omni

Previous system did not have an integrated warehouse management system, QBO integration.

Reasons for Switching to Cin7 Omni

More comprehensive, built-in EDI, Amazon inbound shipment, better for larger catalog.
Meagan
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/09/2021

Great inventory management system

Pros

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience.
- Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

Cons

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help.

- Onboarding is expensive but if you have a great onboarding specialist it is worth it.

- Can be laggy

- Some features could be more fleshed out, especially in the B2B but they are working on that.

Alternatives Considered

Unleashed

Reasons for Choosing Cin7 Omni

TradeGecko/Quickbooks Online announced in June that they would be sunsetting their software for customers outside of the US. We needed a new platform that could take over and have features that TG was missing.

Switched From

QuickBooks Online

Reasons for Switching to Cin7 Omni

We considered Unleashed as a potential software, and almost went with them as the B2B portal was outstanding. But ultimately choose Cin7 as the Unleashed did not have a seperate field for SKU and description, but rather combined them.

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