--- description: Review of CloudWaitress Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudWaitress | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Food Service Management Software](/directory/4172/food-service-management/software) > [CloudWaitress](/software/320597/cloudwaitress) # CloudWaitress Canonical: https://www.softwareadvice.com.au/software/320597/cloudwaitress Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/320597/cloudwaitress?page=2) > CloudWaitress offers online services for restaurants with takeaway, delivery, QR ordering, and table reservation features provided in the standard plan. Hospitality businesses are able to create their own unique website with a highly customizable and easy-to-use designer. Customers can easily order online or make a reservation and view live updates to their order status. Hospitality businesses are able to accept orders within a mapped area of the store, calculate and charge delivery fees, set a minimum order amount, take online payments from a wide range of services. Users can also create a variety of menus, such as for breakfast, lunch, and dinner. As well as set various store opening and close times. The system also allows a combination of pre-order only and order now menu types. The platform enables users to receive and manage orders on any device in real-time with the need to download any application. All sales and payment information can be viewed directly via the interface. Users can search and filter through orders by location, status, or type, as well as search for contact numbers, names, or emails. Basic reports allow businesses to get an overview of all orders and sales over time along with their status breakdown. Automated printing allows stores to connect a printer over the internet to automatically or manually print orders. Split printing means that specific items can be printed to specific printers allowing for use from small to the largest operations. > > Verdict: Rated **4.9/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 10 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cloud Waitress - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Starts at $39 a month for unlimited orders - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Danish, Dutch, English, French, Hindi, Indonesian, Italian, Japanese, Portuguese, Spanish, Thai - **Available Countries**: Australia, Bahamas, Barbados, Belize, Botswana, Brazil, British Virgin Islands, Cambodia, Canada, Cook Islands, Denmark, Dominica, Fiji, France, Ghana, Grenada, Guyana, India, Indonesia, Ireland and 23 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Automated Scheduling - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customisable Branding - Customizable Reports - Delivery Estimate - Delivery Tracking - Discount Management - Electronic Payments - Employee Management - Food Delivery Dispatching - For Restaurants - Geolocation - Inventory Tracking ## Integrations (18 total) - Abacus POS - Apple Pay - CardConnect - Checkout.com - Elavon - Google Analytics 360 - Google Maps - Meta for Business - PayGate - PayPal - Postmates - Razorpay - SGE - Shipday - Stripe ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Food Service Management Software](https://www.softwareadvice.com.au/directory/4172/food-service-management/software) ## Related Categories - [Food Service Management Software](https://www.softwareadvice.com.au/directory/4172/food-service-management/software) - [Restaurant Management Software](https://www.softwareadvice.com.au/directory/2165/restaurant-management/software) - [Online Ordering Systems](https://www.softwareadvice.com.au/directory/3717/online-ordering-system/software) - [Food Delivery Software](https://www.softwareadvice.com.au/directory/1831/food-delivery/software) - [Food Service Distribution Software](https://www.softwareadvice.com.au/directory/198/food-and-beverage-distribution-software/software) ## Alternatives 1. [Gofrugal](https://www.softwareadvice.com.au/software/19891/gofrugal-pos) — 4.4/5 (198 reviews) 2. [Tookan](https://www.softwareadvice.com.au/software/59122/tookan) — 4.1/5 (76 reviews) 3. [Marketman](https://www.softwareadvice.com.au/software/140161/marketman-restaurant-management) — 4.7/5 (112 reviews) 4. [Epos Now](https://www.softwareadvice.com.au/software/21000/epos-now) — 3.8/5 (713 reviews) 5. [Acumatica Cloud ERP](https://www.softwareadvice.com.au/software/24043/acumatica-manufacturing) — 4.4/5 (243 reviews) ## Reviews ### "I have been using it for last two months and its just great." — 5.0/5 > **Ravi** | *20 February 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Best value for money. Great features and customer support. Best part it you can suggest a feature and track progress of your suggested features in development if its in high demand. Easy to use and developed by pros who are best at taking care of minor details which is easy to miss by other players in Industry. I tried it for free when I was trying it out as well as when I was setting up my menu. Once I was completely satisfied then I started using it for my business. Pricing is very reasonable. > > **Cons**: Being a new player it is still missing some desire features like analytics which I was told that is in to do list so I guess wont take more than few months before its get pushed. Compare to gloriafood promo engine is limited but still the amount of progess I have seen in last few months I guess they will be very competative with the big player in near future. > > We can have our own online ordering and delivery set up to avoid huge percentage sharing with players. e.g. Uber Eats. Very flexible and customizable ----- ### "Thank you to create this platform." — 5.0/5 > **Bunga** | *5 December 2022* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and helpful also the support team is quick and perfect on time. > > **Cons**: If this platform can link to my MYOB will be the best.I know it is going well with Xero but I use MYOB account right at the moment.So look forward for the new development that can support more on MYOB. > > Help my business to survive during COVID and still now my customers still happy to use it. ----- ### "Great tool for the new world" — 4.0/5 > **Frank** | *25 April 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: We found the interface very user-friendly and straight forward. When building a menu, tedious tasks like adding option groups to meal groups have been simplified, which is always very handy when time is an issue. Support was only required during printing set up and was done quickly and efficiently as well as friendly and helpful. By the creator of the system himself\! > > **Cons**: I'm a bit of a computer geek and would love some more design tools and features. Great job all in all Chris, thank you very much\! ----- ### "Great product and they must have with any food business" — 5.0/5 > **Mario** | *17 November 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It’s very user-friendly and pretty much a set and forget system. > > **Cons**: There’s a little bit of learning with the platform but it’s a great platform because once you know what you’re doing you can modify it a lot to suit your business. > > Cloudwaitress has been great to work with, they are a great asset to my business and have given me the opportunity to compete with major third-party online ordering platforms at a fraction of the price\! ----- ### "Good application for restaurant needs" — 5.0/5 > **Siu Hay** | *8 May 2022* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: suits my needs, great support \& well organized informative in orders progress > > **Cons**: Will not allow too must room for re-scheduling delivery or pickup timing > > Very user friendly \& good value ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/320597/cloudwaitress?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/320597/cloudwaitress) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data