About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests. The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.
OpenTable Software - Receipt
OpenTable Software - Reservation
OpenTable Software - Table management
OpenTable video
OpenTable Software - Receipt - thumbnail
OpenTable Software - Reservation - thumbnail
OpenTable Software - Table management - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at USD 39.00/month.

Starting Price:
USD 39.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to OpenTable

Yelp Guest Manager

Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience...

Resy OS

Resy OS is a cloud-based solution that restaurants to streamline processes related to online reservation management,...

SevenRooms

SevenRooms is a cloud-based reservation and guest management platform designed to help restaurants, hotels, clubs and...

tiramizoo Last Mile Master

tiramizoo's multiple award-winning Last Mile Master is a complete SaaS platform for optimizing last-mile logistics....

Iridium Retail Manager

0
Iridium Retail Manager is scalable to fit the needs of retailers of all sizes, from single-user stores to national...
Octahedron’s SWIM (Savings with Improved Management) is a cloud-based point of sale solution designed primarily for...

OpenTable Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,037 View all reviews
Ryan
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 19/07/2022

Great reservation booking software

Pros

It has pictures of most restaurants and a large part of their menus. The app is very simple to use and very responsive.

Cons

The points system can be a bit confusing at times

Lee
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2022

Super-easy to use

After lots of research, it's one of the best systems out there for restaurants. And great value for money.

Pros

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

Cons

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Alternatives Considered

Resy OS

Reasons for Switching to OpenTable

Mainly for their pricing and marketing. More eyeballs on OpenTable than the others.
Chris
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3
Reviewed on 29/06/2022

Needs frequent use

Pros

Ease of making reservations, but not all restaurants are included

Cons

Needs frequent use to accumulate points. With the onset of the pandemic, we stopped reservations.

Verified Reviewer
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/04/2022

OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency.

Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform!

Pros

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

Cons

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

Shivam
  • Industry: Pharmaceuticals
  • Company size: 501-1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2022

Quick Way to Book a Table at your favorite restaurant

Overall experience has been good. I have booked several dates (dinner and lunch) using this application.

Pros

Open Table is one of the best ways to reserve a table with a click of a few buttons on the app, hassle free, no phone calls needed. The application is designed nicely to view options, help book the right restaurant, view pictures, how costly the meal will be as well as the timing of the reservation. The app also provides suggestions based on the area you are looking to dine at. Another good feature is that Open table is available nationally and internationally as well. The app also allows to read reviews from other people which helps make a more confident decision before reserving a particular restaurant. The application also allow you to place orders for the to-go/take-out option by phone call.

Cons

No real con that I have experienced so far. The recommendation will be to include as many restaurants as possible

Related categories