OpenTable

Pros

It has pictures of most restaurants and a large part of their menus. The app is very simple to use and very responsive.

Cons

The points system can be a bit confusing at times

Pros

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

Cons

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Alternatives Considered

Reasons for Switching to OpenTable

Pros

Ease of making reservations, but not all restaurants are included

Cons

Needs frequent use to accumulate points. With the onset of the pandemic, we stopped reservations.

Pros

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

Cons

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

Pros

Open Table is one of the best ways to reserve a table with a click of a few buttons on the app, hassle free, no phone calls needed. The application is designed nicely to view options, help book the right restaurant, view pictures, how costly the meal will be as well as the timing of the reservation. The app also provides suggestions based on the area you are looking to dine at. Another good feature is that Open table is available nationally and internationally as well. The app also allows to read reviews from other people which helps make a more confident decision before reserving a particular restaurant. The application also allow you to place orders for the to-go/take-out option by phone call.

Cons

No real con that I have experienced so far. The recommendation will be to include as many restaurants as possible