About Upserve
Upserve pricing
Upserve does not have a free version. Upserve paid version starts at USD 59.00/month.
Alternatives to Upserve
Upserve Reviews
Feature rating
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Upserve is Second to None
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Pros
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Cons
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
Reasons for Choosing Upserve
The system was incredibly unreliable, uncustomizable and just generally terrible.Reasons for Switching to Upserve
Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.- Industry: Food & Beverages
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Easy and Efficient, Upserve
I do not have a negative thing to say about Upserve.
Pros
The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.
Cons
The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.
Alternatives Considered
Aloha EPOSReasons for Choosing Upserve
LAVU IS ABSOLUTE GARBAGE.Switched From
Lavu POSReasons for Switching to Upserve
Based on reviews of current/former customers, and transparency of the company.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Lacking
Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.
Pros
What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.
Cons
There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders.
Currently you can not pick and choose which online items you want to accept preorders for.
Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in.
When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible.
There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.
Reasons for Switching to Upserve
I did not choose it. Someone that is no longer with the company.- Industry: Hospitality
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Upserve is an affordable, dependable POS solution
Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices
Pros
Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure
Cons
There were a few bugs during deployment including connectivity issues with some terminals.
Alternatives Considered
Toast POSReasons for Choosing Upserve
for better processing speed on the cloud, increased security, better functionalitySwitched From
NCR AlohaReasons for Switching to Upserve
Better deal offered by Upserve- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Upserve POS Review
Pros
Intuitive and user friendly design that is reliable.
Cons
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.
