About Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. Mend offers services for a one-time fee that includes support via email, over the phone, and through online chat and tutorials.
Mend Software - Video conferencing
Mend Software - Payment information
Mend Software - Share medical images
Mend Software - Checklists
Mend Software - Identification
Mend video
Mend Software - Video conferencing - thumbnail
Mend Software - Payment information - thumbnail
Mend Software - Share medical images - thumbnail
Mend Software - Checklists - thumbnail
Mend Software - Identification - thumbnail

Mend pricing

Mend has a free version and does not offer a free trial. Mend paid version starts at N/A.

Pricing Details:
Launch MendFree or request a custom demo for MendEnterprise.
Free Version:
Yes
Free trial:
No

Mend Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
4.4
5 reviews of 445 View all reviews
Verified Reviewer
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/02/2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons

I don't have anything negative to say.

Jennifer H.
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Pros

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Cons

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Response from Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Replied 16/07/2020
Katie C.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 21/06/2022

Mend for psychological services

Pros

Mend was the perfect software in our time of need. As Mental health clinicians who use many documents to engage our clients with, in conjunction for the need of confidential telehealth services- Mend did the job. It has various features such as document. filing, document sharing, recording for training purposes, HIPAA compliant usage, appointment reminders, etc.

Cons

At times it felt a little less intuitive than I would've liked, particularly when downloading patient documents. That could just be the nature of the services that we used it for, as there may be no good way to download documents without it being somewhat of a hassle. Also, at times the patient would receive multiple links to their appointments that got confusing because we booked them in advance. However if they logged into the portal, they could click by date.

Jasmine H.
  • Industry: Mental Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
0

3
Reviewed on 26/05/2022

Helpful and functional, but needs improvement for ease of use

Pros

I like that the patient/client doesn't have to deal with the process of setting up their own account. After the provider sets up the patient's account, they need only to enter their date of birth when they receive a link in order to complete assessments.

Cons

It was difficult for me to access completed assessments that I assigned to clients.

Response from Mend VIP

Thank you for the review. The workflow you're describing doesn't not sound like a recommended workflow.

First, you should not have to set a patient up in Mend. Mend integrates with over 81 EHRs, so patients and appointments should sync automatically.

Next, we recommend integrating forms so that they get assigned automatically based on appointment type. Then, when they are completed we can move them into the patient's chart automatically. In many cases we can move discrete data from forms to eliminate manual transcription of forms.

We will reach out and pursue our recommended workflows with your organization. Thank you again for the feedback!

Replied 03/06/2022
Melanie L.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 01/06/2022

Great platform for telehealth services

Pros

I seldom have issues with quality of video sessions and when I do, there is always an IT person that is there to help. In addition, the automated tech usually helps troubleshoot problems. It is easy to schedule clients and the email reminders are very helpful.

Cons

I don't think it is an issue with the software, but occasional issues with connectivity can be an issue.

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