--- description: Review of Payaca Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Payaca | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Job Costing Software](/directory/4159/job-costing/software) > [Payaca](/software/322159/payaca) # Payaca Canonical: https://www.softwareadvice.com.au/software/322159/payaca Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/322159/payaca?page=2) > Customer Relationship Management (CRM) solution built specifically for field service businesses that aspire to be more efficient, customer-oriented, and ambitious. Our software is more than just a tool; it's an ally that helps businesses streamline operations, foster stronger customer relationships, and drive growth. Field service businesses often grapple with the complexities of juggling multiple tasks, from scheduling jobs and managing customer interactions to creating quotes and invoices. Payaca makes these tasks simple and manageable. It’s as if you've hired a super-efficient team member that doesn't sleep, leaves no room for errors and always remembers everything. For the business owner who wants to optimise their time, Payaca offers automated features for routine tasks. Say goodbye to hours spent on scheduling and organising. Say hello to increased productivity and more time to focus on strategic, growth-driving activities. For the team that desires to build stronger, more valuable customer relationships, Payaca is the partner you need. Our CRM solution helps you understand your customers better, offering insights that can enhance customer engagement and satisfaction. The result? More repeat business and improved customer loyalty. For the ambitious business that seeks growth, Payaca provides powerful analytics that guide informed, data-driven decisions. Discover which areas of your business are performing well and which need improvement. With Payaca, your path to growth becomes clear. We understand the value of continual improvement. That's why at Payaca, we listen to our users and constantly refine our product based on their feedback. Our software development is done in-house, by a team of experts who are passionate about creating a product that exceeds our customers' expectations. We are confident in our product, and we believe in its ability to make a real difference to your business. The values we embody at Payaca are integral to our product. We are proactive, striving to turn innovative ideas into reality. We are transparent, keeping our customers informed and owning up to our mistakes when we make them. And we design for simplicity, focusing on creating intuitive features, efficient processes, and clear communication. At Payaca, we cater to businesses of all sizes and industries. Whether you're a start-up looking to establish yourself or a large enterprise aiming to further enhance your operations, Payaca offers a tailored solution that fits your specific needs. In summary, Payaca is the CRM solution for ambitious field service businesses that aspire to streamline their operations, build stronger customer relationships, and drive growth. If this sounds like you, we'd love to help you achieve your goals. > > Verdict: Rated **4.9/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 19 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Payaca ## Commercial Context - **Starting Price**: GBP 299.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We offer a 7-day free trial available for you to test the product. If you're keen to continue, we then offer a variety of packages dependent on your company size, the number of quotes you send and the features you would like to use. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Ireland, New Zealand, South Africa, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Add & Edit Photos - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Audit Trail - Automated Quoting - Automated Scheduling - Automatic Backup - Bid Management - Billable Items Tracking - Billing & Invoicing - Billing Portal - Bills of Material - Booking Management ## Integrations (4 total) - Spruce - Stripe - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Job Costing Software](https://www.softwareadvice.com.au/directory/4159/job-costing/software) ## Related Categories - [Job Costing Software](https://www.softwareadvice.com.au/directory/4159/job-costing/software) - [Home Inspection Software](https://www.softwareadvice.com.au/directory/4393/home-inspections/software) - [Security Installer Software](https://www.softwareadvice.com.au/directory/4189/security-system-installer/software) - [Plumbing Software](https://www.softwareadvice.com.au/directory/3675/plumbing-software/software) - [Roofing Software](https://www.softwareadvice.com.au/directory/67/roofing-siding-contractor-software/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 4. [Fieldd](https://www.softwareadvice.com.au/software/101498/fieldd) — 5.0/5 (140 reviews) 5. [BuildOps](https://www.softwareadvice.com.au/software/426830/buildops) — 4.5/5 (151 reviews) ## Reviews ### "Payaca saves us time and has helped improve our processes" — 5.0/5 > **Anna** | *28 October 2025* | Renewables & Environment | Recommendation rating: 9.0/10 > > **Pros**: Integrating Payaca into our business has been very helpful by reducing lots of repetitive manual process and increasing communication between us and customers via automations, it has definitely been timesaving. Whilst we have had to change some of the ways we are working, this has been adapted well by office staff and engineers. The support \[sensitive content hidden\] have given us and continue to give us has been brilliant and they work very hard at providing guidance, advice and solutions. We have two type of engineer teams and numerous office teams using Payaca, our Service engineers have been using it for some time and all seems fully embedded, making booking, attendance and invoicing pretty seamless. Our Installation engineers have only just started using it and therefore are less familiar, so I have less to report on this at the moment. The great thing is that we can continue to develop from its starting point as we become more aware of any further tweaks we may need. Help is always at hand to answer queries, which we have been very grateful for, to get the best from the system. We are hoping as more projects go through Payaca and Analytics develop, it will give us lots of useful information for our business to help us develop it going forward. > > **Cons**: The use of a single email address for each project has been a bit of a challenge due to the type of customers we have where we have repeat projects with one customer. We also have elderly customers who don't have email addresses or do not want to use it and therefore easier flexibility around this, would be good. We seem to have developed work arounds, but it isn't ideal. The ability to be able to leave notes on the customer without it being on a specific project is something we used a great deal in our previous CRM and it was very helpful to all staff, so we do miss that functionality. There also seems to have been a number of issues with information mapping over to Payaca and Xero incorrectly and this has caused quite a bit of work for our finance department where there have been some anomolies of data mapping over incorrectly without us understanding why. So this has been challenging sometimes to manage positively when the fallout has created a great deal of stress and work for Finance, hopefully we will get there with these issues. > > Overall it has been a good experience and I feel we provide better service and information to our customers by using Payaca, it has certainly enabled us to streamline previous processes which were using very manual processes to complete our paperwork and Payaca has made many of these quicker and simpler. ----- ### "Fantatsic product, even better team" — 5.0/5 > **Rob** | *16 April 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment. Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation. Honestly can\`t fault this system. Really excited to see what developments are coming in the next few months. > > **Cons**: I don\`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time. ----- ### "Electrical Contractor" — 5.0/5 > **Andrew** | *9 September 2021* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Pre existing integration with stripe as this allowed a streamlined process to get paid. > > **Cons**: Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals. > > Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app ----- ### "Really good value for money, makes your quotes look more professional and well marketed" — 5.0/5 > **Cathy** | *17 July 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes. > > **Cons**: The initial getting my head around how all the quotes work was difficult but \[sensitive content hidden\] and the team were always on hand to help. Its best just to get stuck in and start learning. > > The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses. ----- ### "Quote process and management has been greatly improved" — 5.0/5 > **James** | *19 March 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message. > > **Cons**: Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/322159/payaca?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/322159/payaca) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data