--- description: Review of Kipu Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kipu | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Patient Portal Software](/directory/1475/patient-portal/software) > [Kipu](/software/3226/kipu) # Kipu Canonical: https://www.softwareadvice.com.au/software/3226/kipu Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.com.au/software/3226/kipu?page=2) > Kipu offers a cloud-hosted platform specifically designed for large-scale, multi-provider behavioral and addiction therapy centers. It integrates essential tools to enhance the functionality and patient services of such facilities. With its HITRUST certification, Kipu ensures data security for the users. It streamlines and unifies workflows throughout the care spectrum within a single, intuitive interface, empowering healthcare teams to achieve superior patient results. Kipu provides a suite of features aimed at streamlining patient health management and facility operations. Its patient charting system allows for easy record updates and scheduling features to help manage appointments and staff shifts efficiently. A patient portal lets individuals access their health information, fostering active participation in their care. Eligibility checks reduce claim denials by verifying insurance coverage ahead of time. Additionally, outcome tracking helps monitor treatment effectiveness. Kipu includes reporting and analytics for insight into operations and patient care, clinical and toxicology lab integration for easy access to lab results and medication management tools for precise medication tracking. Communication features ensure staff coordination, while telehealth capabilities support remote patient consultations. Additionally, occupancy management helps optimize facility resource use. The solution features Kipu CRM, tailored for behavioral health and addiction treatment, handling everything from referrals to admissions. When combined with Kipu EMR, it creates a cohesive platform that improves results by reducing duplicates and mistakes, cutting down on consulting expenses and avoiding the difficulties of modifying standard systems. Key benefits of the system include streamlined referral management, allowing for simplified tracking and processing. Additionally, marketing automation tools enhance and optimize marketing efforts.  The platform features Kipu RCM, which protects revenue and establishes a stable financial foundation for treating more patients. It simplifies operations using integrated workflows and detailed payer information that span the complete patient experience, from pre-admission through post-discharge. The automation and an effective claims engine minimize the need for manual tasks, enhance cash flow and free up billing teams to focus on more strategic tasks. Kipu RCM's key features include automated billing and invoicing, which lessen manual labor and boost accuracy. It efficiently manages insurance claims, leading to fewer denials. Additionally, it offers detailed financial reporting, providing insights necessary for effective revenue management. > > Verdict: Rated **4.7/5** by 214 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 214 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kipu Systems - **Founded**: 2012 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Annotations - Appointment Scheduling - Batch Processing - Billing & Invoicing - Calendar Management - Cash Flow Management - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Claims Tracking - Client Database - Client Portal - Clinic Interoperability - Clinical Notes - Coding Assistance ## Integrations (13 total) - CTM - CallRail - Constant Contact - DialogTech - DialogTech Call Tracking - Formstack Forms - Gmail - Google Analytics 360 - LeadsBridge - Mailchimp - Microsoft Outlook - Telemetric - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Portal Software](https://www.softwareadvice.com.au/directory/1475/patient-portal/software) ## Related Categories - [Patient Portal Software](https://www.softwareadvice.com.au/directory/1475/patient-portal/software) - [Psychiatry Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/178/psychiatry-emr-software/software) - [Telemedicine Software](https://www.softwareadvice.com.au/directory/4564/telemedicine/software) - [iPad EMR Software](https://www.softwareadvice.com.au/directory/14/tablet-pc-emr-medical-software/software) - [Mental Health EHR Software](https://www.softwareadvice.com.au/directory/16/mental-health-emr-billing-software/software) ## Alternatives 1. [Alleva](https://www.softwareadvice.com.au/software/365334/alleva) — 4.5/5 (282 reviews) 2. [TherapyNotes, LLC](https://www.softwareadvice.com.au/software/5615/therapynotes) — 4.7/5 (956 reviews) 3. [TheraNest](https://www.softwareadvice.com.au/software/390303/theranest) — 4.4/5 (1030 reviews) 4. [BestNotes](https://www.softwareadvice.com.au/software/3124/bestnotes) — 4.5/5 (198 reviews) 5. [AdvancedMD for Mental Health](https://www.softwareadvice.com.au/software/66045/advancedmd) — 4.0/5 (7 reviews) ## Reviews ### "The pros and cons" — 4.0/5 > **Zabriel** | *30 December 2024* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The very easy to use system. It wasn’t hard to catch on either. > > **Cons**: The constant hiccups with the system and the rate at it moving slowly at times > > I would recommend kipu over other EMR systems. ----- ### "Kipu is a good system\!" — 4.0/5 > **Erica** | *2 September 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like how I was able to build or edit my own forms. I love the chat feature. I like how the nurses can order and send prescriptions within the the same place. I love the dashboard and the filters on the side bar. > > **Cons**: No cons for me at this moment. I know billing and other departments have some issues within the system. > > For me as an admin person, I really love Kipu. I love the ability to create and edit my own forms. I loved that I was able to learn a lot on the back end. ----- ### "KIPU for Behavioral Health" — 5.0/5 > **JOEY** | *28 March 2024* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: I love that it is all in one place if I search a client I can see whom and what happened last. > > **Cons**: I would appreciate better notifications and less issues internally, bugs etc. they do fix them quickly > > I have used it for the past 1.75 years and it works so well in co junction with our outpatient team ----- ### "Good customization, high costs" — 3.0/5 > **Jacob** | *22 September 2025* | Mental Health Care | Recommendation rating: 4.0/10 > > **Pros**: Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices. Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations. > > **Cons**: Absence of a Dedicated To-Do List: The user interface lacks a straightforward to-do list feature. While there is a dashboard, it is somewhat buried and requires extensive filtering to display relevant information, failing to effectively remind users of tasks like missed notes or cosign requests. Disconnected Appointment and Documentation Integration: Calendar and appointment data do not automatically sync with documentation fields, such as date of service or time. This results in forms auto-populating with the current date and time, leading to manual corrections and added frustration during documentation. Challenging Treatment Plan Functionality: The built-in treatment plan tool is complex and not user-friendly, rendering it largely ineffective for practical use in a small practice setting. High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. For a practice with around 400 patients, this averaged $10,000 per month, which can be financially burdensome and feel like incremental nickel-and-diming. > > As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency. The treatment plan module was particularly underutilized due to its complexity. Overall, while the system has targeted strengths, the escalating costs proved unsustainable, prompting us to evaluate alternatives despite the initial benefits in specific areas. ----- ### "Kipu, A work in progress" — 3.0/5 > **Verified Reviewer** | *16 December 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: User friendly. A lot of options to keep everything organized. Very good about selecting whom has access to what. Live how it saves every time I input something. > > **Cons**: Bugs. At least a couple times a week it lags really bad. Randomly it will fail to open files. Closes out of nowhere from time to time. > > Pretty useful for keeping everything easy to access. Still has bugs that need worked out. From what I've seen it is the best out there for what we need as a company. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.com.au/software/3226/kipu?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3226/kipu) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data