--- description: Review of SuperOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SuperOps | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [SuperOps](/software/323698/superops-ai) # SuperOps Canonical: https://www.softwareadvice.com.au/software/323698/superops-ai Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/323698/superops-ai?page=2) > SuperOps.ai, powered by automation, is a PSA-RMM platform for modern-age MSPs. Packaged with features like asset, policy, and patch, management, it is an all-in-one platform for MSPs. It also helps IT managers manage their clients' projects and documents from a single location. > > Verdict: Rated **4.6/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 65 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SuperOps ## Commercial Context - **Starting Price**: USD 79.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Rise(PSA only) - $39/tech/month, billed monthly $29/tech/month, billed annually Grow(PSA only) - $59/tech/month, billed monthly $49/tech/month, billed annually Connect(RMM only) - $69/tech/month, billed monthly(150 endpoints/tech) $59/tech/month, billed annually(150 endpoints/tech) Ultra(PSA + RMM) - $119/tech/month, billed monthly(150 endpoints/tech) $99/tech/month, billed annually(150 endpoints/tech) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 174 more ## Features - Alerts/Notifications - Asset Tracking - Automatic Patch Deployment - Billing & Invoicing - CRM - Contract/License Management - Customizable Reports - Dashboard - Data Import/Export - Device Management - Documentation Management - Event Logs - For the IT sector - Help Desk Management - IT Asset Management - IT Reporting - Incident Management - Issue Management - Monitoring - Network Monitoring ## Integrations (4 total) - ScreenConnect - Splashtop - TeamViewer ONE - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) - [Remote Support Software](https://www.softwareadvice.com.au/directory/4537/remote-support/software) - [IT Documentation Software](https://www.softwareadvice.com.au/directory/4607/it-documentation/software) - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [Professional Services Automation Software](https://www.softwareadvice.com.au/directory/4135/psa/software) ## Alternatives 1. [N-central](https://www.softwareadvice.com.au/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [Cove Data Protection](https://www.softwareadvice.com.au/software/171880/solarwinds-backup) — 4.6/5 (373 reviews) 3. [N-sight RMM](https://www.softwareadvice.com.au/software/30397/solarwinds-remote) — 4.3/5 (198 reviews) 4. [Syncro](https://www.softwareadvice.com.au/software/373866/syncro) — 4.6/5 (148 reviews) 5. [IT Glue](https://www.softwareadvice.com.au/software/351312/it-glue) — 4.6/5 (338 reviews) ## Reviews ### "It's well worth the cost for everything it offers." — 4.0/5 > **Cristo** | *28 June 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. > > **Cons**: It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. > > Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. ----- ### "Almost completely perfect" — 4.0/5 > **Thomas** | *30 June 2025* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I like the pace of development with the product. They are making great strides all the time and have been doing so since I started working with SuperOps in 2022. They are responsive to new feature requests, and most of the time, the support is excellent. It's an almost complete system that meets most needs > > **Cons**: Sometimes the pace of development can become a problem — they create so many new things that they occasionally don’t fully complete what they’ve previously started, which means some features don’t quite reach their full potential. > > Overall, we are very satisfied — I've never experienced support that responds this quickly. SuperOps is far superior to the major players ----- ### "Worst Service & Support – Stay Away\!" — 1.0/5 > **Mauricio** | *17 March 2025* | Information Services | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing at all, it's just a toy company full of kids who know nothing about real business and how their bad decisions affect business. > > **Cons**: Unstable and lack of features, really bad support, completely useless service > > If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs\! ----- ### "Imperfect like everyone else, but solid for MRR-Heave MSPs" — 4.0/5 > **David** | *27 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface. > > **Cons**: I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA. > > Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform. ----- ### "Wolf Pack IT & SuperOps.AI" — 5.0/5 > **Deepa** | *6 May 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos \& colours. Great pricing. > > **Cons**: Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described. > > From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/323698/superops-ai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/323698/superops-ai) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data