Heartland Retail

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Heartland Retail

Heartland Retail, formerly Springboard Retail, is a web-based retail solution designed for multi-channel and multi-store retailers. Heartland's point of sale system is fully accessible through any modern web browser on any device. The solution is designed to function well on both touchscreen devices, like the iPad, or on traditional devices like a PC or Mac. The solution's customer dashboard allows users to better understand their customers by collecting information at the point of sale. Using this data, the software generates high-level statistics about customer preferences and purchase history. Unlimited custom fields mean tracking and reporting can be tailored to the diverse needs of the business. Heartland's inventory management functionality facilitates inventory visibility across the entire enterprise. Heartland also offers a Javascript API through which users can develop browser-based apps that seamlessly integrate with existing user interfaces. Heartland Retail also offers real-time reporting, inventory management, and purchasing and receiving.
Heartland Retail Software - Sales Dashboard
Heartland Retail video
Heartland Retail Software - Sales Dashboard - thumbnail

Heartland Retail pricing

Heartland Retail does not have a free version but does offer a free trial. Heartland Retail paid version starts at USD 80.00/month.

Starting Price:
USD 80.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Heartland Retail

Heartland Retail Reviews

Feature rating

Value for Money
4.0
Functionality
4.2
Ease of Use
4.4
Customer Support
4.3
5 reviews of 84 View all reviews
michelle
michelle
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2024

Satisfaction with seamless payments

It's versatile and flexible with payments.
Real-time inventory tracking and reporting.

Pros

Exquisite with itemization and easier scanning for quick payments.
Flexibility with inventory tracking.

Cons

Flexibility with inventory tracking and reporting.
I did not find any problem with it.

Response from Heartland

Hi Michelle, thank you for leaving us a positive review! It's great to hear how seamless and versatile Heartland Retail has been for your business, especially with inventory tracking and reporting. We look forward to our continued partnership!

Replied 26/08/2024
Gianluca
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/07/2024

The Helpful Retail Support from Heartland Retail

Heartland Retail is more helpful, in allowing businesses to manage all operations. Besides, Heartland Retail gives the right payment methods, and this makes businesses run global.

Pros

Heartland Retail brings a solid retail support, where business operations are well addressed.
Further, the communication mechanisms are made solid, with easy to navigate interface.

Cons

Heartland Retail is more objective, and there are diverse approaches to solve problems when they occur.

Response from Heartland

Hi Gianluca, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Heartland and that your business has felt supported. We're very excited for our continued partnership.

Replied 08/07/2024
Shannon
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
4
Customer Support
1

1
Reviewed on 02/12/2021

A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT

Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.

Pros

When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.

Cons

The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.

Alexander
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2024

A ten over ten software, I highly recommend.

It's a nice tool with so much doings. We are happy to announce that even in future we will choose Heartland Retail over and over again.

Pros

It is a time saving software which helps us by reducing the amount of labour associated with specific tasks. Reduces operational costs and it is easy to implement. It has a high customer satisfaction rate. And it has really boosted our productivity and enhanced collaboration between my employees.

Cons

Nothing that we couldn't handle,we are good.

Response from Heartland

Hi Alexander, thank you for taking the time to leave us a 5-star review! We’re so glad to hear that Heartland Retail has been efficient and easy to use for you and your business. We look forward to our continued partnership!

Replied 18/07/2024
Munene
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/07/2024

Change the game and compete like a giant with Heartland Retail.

A five star experience indeed. Use Heartland retail and delight your customers everyday. Purchase and receive orders.

Pros

It is flexible and easy to implement. Has robust customer management. It is built by retailers who understands retail and built POS solution for us. You can get it anywhere anytime. It has very powerful features which are easy to use and very helpful. Provides gift cards and promotions.

Cons

Everything worked out well as we expected.

Response from Heartland

Hi Munene, thank you for the 5-star review! We're so glad to hear that you've found Heartland Retail to be flexible, robust and easy to implement in your business. We look forward to our continued partnership!

Replied 09/07/2024

Related categories