About AestheticsPro

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite. The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking. Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location. The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate the software with a call-center solution and assign staff to follow up on marketing leads. With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions regarding their customer handling processes.
AestheticsPro Software - Calendar View
AestheticsPro Software - Capture signatures electronically
AestheticsPro Software - Client details at a glance
AestheticsPro Software - Access data from any device
AestheticsPro Software - Touch screen friendly, easily accessible data
AestheticsPro video
AestheticsPro Software - Calendar View - thumbnail
AestheticsPro Software - Capture signatures electronically - thumbnail
AestheticsPro Software - Client details at a glance - thumbnail
AestheticsPro Software - Access data from any device - thumbnail
AestheticsPro Software - Touch screen friendly, easily accessible data - thumbnail

AestheticsPro pricing

AestheticsPro does not have a free version but does offer a free trial. AestheticsPro paid version starts at USD 109.99/month.

Starting Price:
USD 109.99/month
Pricing Details:
AestheticsPro Online offers 3 editions: Solo Provider Edition: $109.99/month Enterprise Edition: $165.99/month Enterprise Plus Edition: $229.99/month
Free Version:
No
Free trial:
Yes

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AestheticsPro Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 266 View all reviews
Lynnea V. Lynnea V.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/08/2018

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.

The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.

But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.

Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints
Excellent EMR
Inventory tracking
Tracks efficacy of our marketing efforts to determine ROI
Metric reports are simple to generate
Tracks patient referrals and marketing effort effectiveness via rewards tracking
Dashboard tracks patient balances and services remaining in packages easily
Easy to create pop up notes for informal communication re: patient
Option to fully integrate the website and the practice management software
Frequently adds new features to augment quality of patient care and marketing
Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.

The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.

The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Response from AestheticsPro Online

Thank you Dr. Villanova!! This is great info!

Replied 28/08/2018
Meredith H. Meredith H.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 15/05/2020

Tech support knowledge

Pros

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Cons

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

Response from AestheticsPro Online

Thank you Meredith! We will be have image support for the E-Record Creator very soon!

All the best,
-AestheticsPro Team

Replied 15/05/2020
Leanne B. Leanne B.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 22/10/2021

Just Started Software Again

So far everything and everyone we have dealt with has been very helpful. [SENSITIVE CONTENT] was fantastic with following up with my questions/emails but also not hounding me and just trying to sell me the software. [SENSITIVE CONTENT] has been very attentive in her responses and helpful with anything we need so far. Our onboarding call with [SENSITIVE CONTENT] was great. She was very informative and clear in her explanations.

Pros

We like that it is similar to what we've been using, so it will make our transition easier. We have used Aesthetics Pro in the past (5 years ago) and the enhancements since then are very beneficial and efficient.

Cons

It would be nice if lab integration could become an option.

Alternatives Considered

AdvancedMD EHR and DrChrono

Reasons for Choosing AestheticsPro

We use multiple systems (Square Appointments/POS, Dropbox for document storage, Rxnt for Eprescribe) and were looking for a system that has all features available but not a large cost.

Reasons for Switching to AestheticsPro

The other systems have more features that we don't need and could not make inactive.

Response from AestheticsPro Online

We are so happy that you are everything is going well with your software implementation!

Thank you,
-AestheticsPro Team

Replied 22/11/2021
Kathy L. Kathy L.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 23/07/2020

Clunky and Buggy

Pros

My practice has used Aesthetics Pro for over 6 months now. While it is certainly an upgrade from pen and paper (what we used before!) I wish we had chosen a different software altogether. Because the upfront on-boarding is so cumbersome, it will be difficult to switch platforms now. From the beginning, the user experience has not been great. Having patients complete forms through their "portal" on an iPad is a frequent source of frustration for our clients. Additionally, if they forget to hit the obscure "save" button at the bottom, the system does not save the forms. Their customer service, which we need to use often due to bugs in their platform, is defensive and not client-oriented. For the past two weeks, we have been unable to modify staff schedules in the system so our front desk has had to keep track of schedules using pen and paper. When we tried to elevate this issue, we were told by a senior account liaison that this issue was not an "urgent matter". The main reason we got Aesthetics Pro was for their scheduling capability, so it's hard to image what kind of issue would be more urgent. Avoid this software at all cost!

Cons

Not user-friendly for staff or patients. Customer service is not client-oriented. Software often has bugs that limit functionality. Features are not very dynamic or customizable.

Response from AestheticsPro Online

Hi Kathy,
We apologize you're unhappy with AestheticsPro. We want to ensure proper use of our product allowing you to grow your business as so many other Medical Spas have.
We see that your onboarding session is still available, we strongly recommend completing this important first step. Upon account activation, we provide unlimited access to training videos, 1 hour onboarding session, 2- 30 minute Q&A sessions, & unlimited access to the support ticketing system with additional training available upon request. We'd love to get some time scheduled.
We understand the staff scheduling issue has been resolved. Regarding the iPad issue, we apologize for taking longer than it should have. Senior Management is aware and we'll ensure prompt resolution is taken. Your account liaison did advocate on your behalf and provided a discount.
Our success is dependent on your success. Please reach out directly with future issues or questions.
Sincerely,
The AestheticsPro Team

Replied 30/07/2020
Monique M. Monique M.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2021

On Boarding Review

Being HIPPA compliant with forms,

Pros

User friendly; client data & e-records; Training videos are very informative

Cons

So far none; no complaints or problems occurring yet

Alternatives Considered

PatientNow

Reasons for Choosing AestheticsPro

Be HIPPA compliant

Switched From

DaySmart Salon

Reasons for Switching to AestheticsPro

Cost, detailed reports, client data, User friendly

Response from AestheticsPro Online

We appreciate your review Monique!

Thank you,
-AestheticsPro Team

Replied 22/11/2021

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