--- description: Review of Kangaroo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kangaroo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [Kangaroo](/software/324113/kangaroo) # Kangaroo Canonical: https://www.softwareadvice.com.au/software/324113/kangaroo Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/324113/kangaroo?page=2) > Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices. > > Verdict: Rated **4.9/5** by 250 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 250 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kangaroo Rewards - **Location**: Montreal, Canada - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 79.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Try Kangaroo for free\! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today\! - Core: $79/month - Plus: $199/month - Elite: $399/month - For Enterprise, please contact sales - For API Access, please contact sales - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Antigua and Barbuda, Argentina, Australia, Bahamas, Bahrain, Barbados, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Ecuador, Egypt, Finland and 37 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Awards Management - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Churn Management - Client Portal - Communication Management - Community Management - Contact Database - Contact Management - Content Management ## Integrations (14 total) - Adobe Commerce - Amazon API Gateway - BigCommerce - Constant Contact - Gorgias - Judge.me - Klaviyo - Lightspeed Retail - Magento 2 Grouped Promotions - Mailchimp - Pepperi - Shopify - WooCommerce - eCommerce Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Reference Management Software](https://www.softwareadvice.com.au/directory/4211/customer-reference-management/software) - [Customer Advocacy Software](https://www.softwareadvice.com.au/directory/4271/customer-advocacy/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Gamification Software](https://www.softwareadvice.com.au/directory/4722/gamification/software) ## Alternatives 1. [Smile.io](https://www.softwareadvice.com.au/software/329197/smile-io) — 4.9/5 (67 reviews) 2. [Referrizer](https://www.softwareadvice.com.au/software/153952/referrizer) — 4.8/5 (196 reviews) 3. [Tango](https://www.softwareadvice.com.au/software/133150/tango-card) — 4.8/5 (526 reviews) 4. [Tremendous](https://www.softwareadvice.com.au/software/262872/tremendous-rewards) — 4.8/5 (478 reviews) 5. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1204 reviews) ## Reviews ### "A Premium Loyalty Solution with Outstanding Support" — 5.0/5 > **Carlos** | *9 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—\[sensitive content hidden\], in particular, provided exceptional service throughout the process. > > **Cons**: The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment. > > Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. \[sensitive content hidden\] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team. ----- ### "Strong customer support" — 5.0/5 > **Eric** | *5 June 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with. > > **Cons**: There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online. There team is quick to fix these issues as they arrive, but we'd love to see an update that eliminates this issue from occurring int he first place. ----- ### "not a good product" — 1.0/5 > **Brenda** | *26 February 2020* | Retail | Recommendation rating: 0.0/10 > > **Pros**: There was nothing that stood out about this software > > **Cons**: not user friendly. Did not work as promised. Did not get the customer service I needed > > None ----- ### "Would Recommend" — 5.0/5 > **Erin** | *19 February 2025* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: The Kangaroo platform makes it easy to set up and edit loyalty rewards aspects, such as offers, redemptions, points structure, and more. The reporting that's available is also very useful. Above all else, our Kangaroo contact,\[sensitive content hidden\], has been phenomenal with quick replies and accurate solutions. > > **Cons**: I wish Kangaroo had inventory management and redemption customizations. For example, the ability for customers to select a t-shirt size and/or color, instead of having a separate product for each variation. There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers. > > Overall, my experience with Kangaroo has been positive. It has allowed me to accomplish my basic goals, and there has been a solution -- or work-around solution -- to every problem I've had thus far. That said, some additional features and improvements could really take it to the next level. The customer service aspect is already at peak performance\! ----- ### "Great Software and Top Notch Customer Service\!" — 5.0/5 > **Summer** | *14 May 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: A positive attitude from every team member I've worked with and attentiveness to any questions/concerns I've had. > > **Cons**: I haven't experienced any cons so far. The team has been quick to answer any questions and resolve any issues. > > The customer service is top notch. Definitely some of the best customer service I've experienced in business. There were a few hiccups on my end when getting started and the team responded extremely fast and would follow up if they didn't hear from me. The software itself is smooth and easy to use. The dashboard is easy to navigate and has lots of helpful features. The customer facing software is easy for new customers to use and looks great. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/324113/kangaroo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/324113/kangaroo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data