--- description: Review of Incident IQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Incident IQ | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [Incident IQ](/software/324138/incidentiq) # Incident IQ Canonical: https://www.softwareadvice.com.au/software/324138/incidentiq Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/324138/incidentiq?page=2) > Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action\! Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways: 1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems. 2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution. > > Verdict: Rated **4.6/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 42 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Incident IQ ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Pricing is based on a school district's student enrollment. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Check-in/Check-out - Classroom Management - Contract/License Management - Cost Tracking - Customer Database ## Integrations (39 total) - ASPEN - Aeries SIS - Blackbaud CRM - Carnegie Learning - Chrome Remote Desktop - ClassDojo - ClassLink - Duolingo - EV Reach - FileWave - Follett Destiny Resource Manager - Freckle - Gradelink - Infinite Campus SIS - Jamf Pro ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) ## Related Categories - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) - [School Management Software](https://www.softwareadvice.com.au/directory/4685/school-management/software) - [Asset Tracking Software](https://www.softwareadvice.com.au/directory/1560/asset-tracking/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) ## Alternatives 1. [MaintainX](https://www.softwareadvice.com.au/software/116409/maintainx) — 4.8/5 (1005 reviews) 2. [Sortly](https://www.softwareadvice.com.au/software/65289/sortly-pro) — 4.5/5 (951 reviews) 3. [Limble](https://www.softwareadvice.com.au/software/34626/limblecmms) — 4.8/5 (738 reviews) 4. [Fracttal One](https://www.softwareadvice.com.au/software/413016/fracttal) — 4.6/5 (1773 reviews) 5. [Wasp Asset](https://www.softwareadvice.com.au/software/126253/assetcloud) — 4.5/5 (376 reviews) ## Reviews ### "Good product but very unresponsive to customer feedback" — 4.0/5 > **Rick** | *9 March 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: The user interface for technicians is very easy to use, and it has a good way for us to document the work we have completed, who did it and when. The integration of the asset database with the ticketing system is very helpful. > > **Cons**: It lacks a useable method for finding old tickets. It is possible to use their "filter" feature to narrow things down somewhat, but the problem description field cannot be used, which is where the relevant data in a tickets is usually located. Their "search" tool (separate from the filter tool) is not smart at all. You can only enter a word or text string, no date, location, etc. The results come up in random order, so you can't even look through the long list of irrelevant results by date or building, etc. We, along with others, have brought this to the attention of Incident IQ, but they seem to have their own agenda and do not listen to the basic, everyday needs of their users. > > The product is overall quite good, aside from the inability to search our thousands of past support tickets. The company executives seem to have their own agenda and do not listen to the basic, everyday needs of their customers. I once managed to get a promise from them to prioritize a fix to the search tool, but then they changed their priorities without informing us. They are now two months beyond their promised release date, and they have not provided any hope of when it will be worked on, despite me asking. ----- ### "IIQ is saving us time and money." — 5.0/5 > **Jacob** | *1 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support. > > **Cons**: I have not found a single thing that I do not like about this product since using it. > > It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use. ----- ### "Love the product but needs polishing" — 4.0/5 > **Daniel** | *12 July 2022* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: It was a huge step from our previous system. App integrations, powerful filtering and reporting tools, and automation is what impressed me the most > > **Cons**: Features were often buggy, notification system was overwhelming for users, tech support was not always able to solve issues. > > Handling high volume of technology, tech transactions, and tech support requests. Great tools to generate reports. It has improved our workflows and given us much better visibility into our technology and its whereabouts. ----- ### "Incident IQ =Efficiency" — 5.0/5 > **Stephanie** | *27 June 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: - The rules in the ticket system saves us a lot of time. I am all about efficiency since we do not have the staff to fulfill all of the duties this helps us tremendously. When our site point of contacts enter tickets the rules allow more efficiency to route to the proper team. This helps better organization of tickets. - Reports are a plus for us. There are many reports we can run. Without reports we can't determine needs in our system -Asset tracking is another plus\! The system is built for different roles to update their assets. We have a dedicated person at each of our sites for inventory and this has made it much for efficient. -Having the ticket assigned to an asset is an awesome way for us to keep track of student \& staff damages, etc. We love the new fee feature that is assigned to users. -Ticketing roles better assist us with our point of contacts at each site. They are able to enter tickets and then route them to us. Having the ability for our teachers to enter tickets and then route to our site point of contacts has helped in many ways. -Knowledge Base has helped us store instructions and other docs for our users. -Support is awesome\! > > **Cons**: We don't have any cons about this system. When we like to have something added or feature request, we just enter our submission and a lot of times IQ is updated within a few months of the submission. > > I can't say enough good things about this system\! ----- ### "Incident IQ is great\!" — 4.0/5 > **Jack** | *26 June 2022* | Primary/Secondary Education | Recommendation rating: 9.0/10 > > **Pros**: Implementing Incident IQ has simplified the management of our school technology. The help desk seems simple to use but has some powerful tools that make the process of responding quickly to help request easy. The asset and inventory system has simplified assigning and tracking device use along with any associated issues related to that device or user. > > **Cons**: The biggest issue we have with Incident IQ is how it handles lable printing. At this time Incident IQ only supports printing labels from a thermal printer. We would like to see it start supporting printing from more sources like Avery labels. > > Overall the system has been great\! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/324138/incidentiq?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/324138/incidentiq) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data