About Harbortouch POS
Harbortouch POS pricing
Harbortouch POS has a free version and offers a free trial. Harbortouch POS paid version starts at USD 29.00/month.
Alternatives to Harbortouch POS
Iridium Retail Manager
Harbortouch POS Reviews
Feature rating
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Harbortouch makes life easy!
I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.
Pros
So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.
Cons
I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.
Response from Harbortouch
Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at [email protected]
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Terrible POS - very poor customer service
NONE!
Pros
NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,
Cons
We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Depressing System
On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!
Pros
nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.
Cons
I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
72 hours takes on a whole new meaning with them
They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard.
Pros
It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly
Cons
As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim.
I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Worst customer service on the planet. It has been 4 days now and we still cannot sign on!
Worst customer service ever period of any company I have ever dealt with and there have been some doozies. It's been almost a week now and we still can't sign on to generate a report to pay or state sales tax. We have our states Attorney General involved at this point.
Pros
Duplication of existing products was nice but that is a basic feature in any pos product
Cons
Absolutely no customer support. The worst part about selling our business was dealing with Harbortouch. They charge your account for anything whenever they want. They held 4,000 in funds from us for over a month because their RMA department didn't update our account.
Response from Shift4
Michael,
We are very sorry to hear of the difficulties you've encountered during your experience with Harbortouch. We would like to speak with you further to learn more about your concerns and work to resolve them. At your convenience, please send your Merchant ID number along with your contact information to [email protected], and one of our team members will reach out to further assist.
