4.0
Overall rating
Reviews

4.0
Overall rating
Reviews

About GoCardless

GoCardless is a payment processing platform that helps businesses manage recurring, instant and international payments. Teams can receive email notifications about failed or canceled payments and create customizable checkout experiences for customers. Key features of GoCardless include an activity dashboard, financial fraud protection, real-time confirmations and transaction tracking. Businesses can accept payments on their website, integrate the existing checkout using an API and control customers’ payment plans according to requirements.
GoCardless Software - GoCardless view payments

GoCardless pricing

GoCardless has a free version and offers a free trial. GoCardless paid version starts at GBP 50.00/month.

Starting Price:
GBP 50.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to GoCardless

Worldpay for Enterprise

Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables...

GoCardless Reviews

Feature rating

Value for Money
3.8
Functionality
3.9
Ease of Use
3.9
Customer Support
3.4
5 reviews of 73 View all reviews
Ludovic
Ludovic
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 06/12/2022

Easy way to win time

Great, just for little payments the charges update had changed our way to work with that. For the rest, we love it.

Pros

with team-up integration i win so much time. recurrent memberships payments.So easy way to develop payment in our boxes.

Cons

possibility to decrease charges for little payment. 0,20centimes for little payment is so big. in the past we used for so much payment now it's too expensive for little payment. 0,20cent add-on has been living like an horrible news for us.. We need to use stripe now for that.

Alternatives Considered

Zoho CRM and Stripe

Reasons for Switching to GoCardless

in the past, little payment great without the 0,20cent add-on and connected with teamup (we use it from 8 years now)
STANISLAS
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/01/2024

Gocardless - Be able to add a payment choice for your customers

We used Gocardless since 2015, I discovered the product in 2020 and I recommend it because the product is still ramping up, more ergonomic and try to add in France the "instant direct banking" to earn efficacity an security.

Pros

What I like in Gocardless is his reliability, we connected it to our acconting system, ours emails adress, our software and also at our internal communication. It's posible to deal with our reccuring billing but also one time payments. Success+ is also a good product of Gocardless to which automatically restarts failures.

Cons

I'm a little bit of disappointed the time to recover the money between the billing and the money in our bank account. It's between 8 and 14 days.

Alternatives Considered

Stripe Billing and CIC Plus

Reasons for Switching to GoCardless

Their documentation for engineers but also the price and the choice to not be engaged.
Joseph
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 27/12/2024

GoCardless - Direct Debits

Go Cardless were very hard to deal with, especially when we set up a dedicated truct account to recieve inbound payments. It was very hard to get GoCardless to recognise this account, even though it was specifically just for payments that were to be made via Go Cardless.

Pros

It provided a solution that allowed our customers to authorise Direct Debit payments for recurring payment amounts.

Cons

We are based in NZ and it was very hard to contact them.
We stopped using GoCardless because the fees were to expensive for low value payments.
It is actually possible to direct debit money from a persons account without obtaining their permission.

Dustin
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
5
Customer Support
1

1
Reviewed on 04/12/2024

NEVER Use This Service - They are the WORST!

I HATE this business!! They are the absolute worst. They allow you accept payments from customers, and THEN they suspend your account. The "Account Review" team can ONLY be reached by email and then NEVER respond. They have over $40,000 of my funds and have holding my account hostage for over two weeks and counting...

Pros

The provide of their service, which they have broken.

Cons

Everything about actually working with them.

Mark
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2024

Reliable and cheaper alternative to credit card payments

Good, it just works and you can rely on it.

Pros

So much cheaper than credit card payments.

Cons

I would like to integrate it more with my financial system.

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