--- description: Review of Sensei Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sensei Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Dental Imaging Software](/directory/1908/imaging/software) > [Sensei Cloud](/software/325733/sensei-cloud) # Sensei Cloud Canonical: https://www.softwareadvice.com.au/software/325733/sensei-cloud Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/325733/sensei-cloud?page=2) > Developed by dental practices for dental practices, Sensei Cloud features built-in functionality for both general dentists and orthodontists so you can manage every aspect of your office. And, with real-time dashboards, revenue cycle management and other valuable business tools, it perfectly balances business functionality and clinical brilliance. -Sensei Cloud also comes with these integrated Patient Solutions- eClaims eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing errors and ensuring patient satisfaction. Plus, eClaims are HIPAA compliant, reduce paper waste and meet contactless guidelines. eVerifications eVerifications allow you to verify insurance benefits and coverage for treatment in real-time. Spend less time on the phone with insurance companies to spend more time with patients. ePrescriptions Submit electronic prescriptions from your practice management software quickly, accurately and securely to your patient’s pharmacy. Verified to meet federal and state mandates for electronic prescriptions of controlled substances (EPCS), ePrescriptions seamlessly integrate with your software, streamlining your prescription workflow and saving time for you and your patients. Patient Forms Though some health restrictions from the past few years have been relaxed, many precautions remain—and some patients have come to prefer these safety measures. Carestream Dental’s Patient Forms facilitate a faster, contactless appointment check-in process by allowing patients to complete forms online before their visit. Digital Patient Forms is available to Sensei Cloud users and SoftDent and OrthoTrac on-premise and hosted users. -Additional Integrated Features- Sensei Imaging Enjoy diagnostic, browser-based imaging tools to see and do more for patients. Sensei Imaging from Carestream Dental is the connection between your patient images and the rest of your clinical data in the cloud without changing your existing modern imaging hardware. Sensei Imaging also provides budget predictability—for securely storing 2D and 3D images and when it comes to maintenance costs—giving you the freedom to increase your imaging services for your patients without penalty. -Integrated Patient Engagement and Payments- Patient Manager Patient Manager allows offices to generate more revenue by efficiently communicating and engaging with their patients in their preferred methods, streamlining office check-ins and optimizing patient satisfaction. Offices can utilize a wide array of key features and functionalities such as two-way texting, including images; reputation management tools; appointment reminders with traffic notifications; new patient acquisition tools; and website build-outs. Patient Manager was built to seamlessly integrate with your Carestream Dental practice management software, allowing your practice to enhance the patient experience life cycle, from acquisition to continued engagement. Payment Manager Payment Manager, a Sensei product, equips the modern practice with the latest technology to provide flexibility in receiving payment however your patients want to pay. Providing modern equipment and the reassurance of security and support through integration with Carestream Dental’s Sensei Cloud solution is bringing your practice into the digital world. > > Verdict: Rated **3.7/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 31 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Carestream Dental ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - 2D Drawing - 3D Imaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Annotations - Appointment Management - Automated Scheduling - Automatic Backup - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Charting - Claims Management - Client Management - Client Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Dental Imaging Software](https://www.softwareadvice.com.au/directory/1908/imaging/software) ## Related Categories - [Dental Imaging Software](https://www.softwareadvice.com.au/directory/1908/imaging/software) - [Dental Software](https://www.softwareadvice.com.au/directory/4511/dental/software) - [Dental Charting Software](https://www.softwareadvice.com.au/directory/4359/dental-charting/software) ## Alternatives 1. [CareStack](https://www.softwareadvice.com.au/software/61103/carestack) — 4.8/5 (193 reviews) 2. [Adit](https://www.softwareadvice.com.au/software/214384/adit) — 4.7/5 (271 reviews) 3. [BestoSys](https://www.softwareadvice.com.au/software/32077/bestosys) — 4.8/5 (293 reviews) 4. [Curve Dental](https://www.softwareadvice.com.au/software/2547/curve-dental) — 4.4/5 (285 reviews) 5. [Practice-Web](https://www.softwareadvice.com.au/software/2735/practice-web) — 4.9/5 (115 reviews) ## Reviews ### "User Friendly Cloud Based Software" — 5.0/5 > **Colleen** | *13 November 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Cloud based software. Love the access to my patient information anywhere - not just in my office. Design is upgraded and sleek. The Carestream team is constantly looking to upgrade the features - listening to users along the way. New upgrades are being added constantly. Integrations have been added to link Sensei with a patient manager, ePrescriptions, and iTero. > > **Cons**: Couple issues regarding syncing of schedules among different computers - sometimes need to manually refresh screen. Reporting not comprehensive yet. ----- ### "Sensei Experience" — 5.0/5 > **Eduardo** | *25 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: -Comprehensive -Fast communication between offices -Easy access remotely > > **Cons**: Imaging component Not able to utilize the advanced imaging software consistently > > Excellent Great support from Carestream team ----- ### "Look Elsewhere" — 1.0/5 > **Betty** | *20 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Easy to use UI with the ability to look over charts with ease. The easy to use interface makes it clean for any user, whether it be administration or clinic employees, it gets the job done. > > **Cons**: Where to start - support is abysmal. Any issues you have with the software will take days, if not weeks to tackle. When you submit a ticket, make sure you read up because most likely, you're going to have to figure it out yourself before a support person gets back to you saying "let me see if I can get you in touch with someone else". It's run by a bunch of people that have no idea what customer service means. Outside of support, get ready for the most insane statement for services - we agreed on a fair price that almost doubled within our first month once we realized how much add-ons were for essential features of our practice. They'll also raise the prices of certain things without notification, so make sure you pay attention to your monthly statements and add them up yourself because $1200 might magically turn into $2000 with no notes. The system itself is in terrible shape. Sure - it looks great, but imagine having to click 18 buttons just to check someone out for their appointment only to have to go back into their ledger and edit it because somehow the procedure code was repeated 3 times for one visit. My recommendation would be to LOOK ELSEWHERE. We chose Sensei because of their partnership with SoftDent, a software we loyally chose back when we first introduced our first computer to our practice. We were told that it would be an amazing upgrade to what we were previously using, only to find out it would be probably the worst decision we could make for our practice from a functionality and administrative standpoint. Good luck, Sensei. You need to figure it out asap or else you will not survive. > > The worst dental software you can work with - I highly recommend looking for literally any other software out there because they may promise you a lot of things with their platform, but your expectations will be quickly met with DOUBTS. ----- ### "Great program and a work in progress" — 4.0/5 > **Michelle** | *8 November 2023* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well. > > **Cons**: The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures. ----- ### "Sense Cloud" — 4.0/5 > **Vincent** | *12 October 2023* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success. > > **Cons**: Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion. > > The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/325733/sensei-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/325733/sensei-cloud) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data