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About Act!
Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment for maximum flexibility! Act! also offers customizations to fit your specific business or industry processes or your preferences for deployment and access, the possibilities with Act! Premium are limitless.
Act! has empowered the success of millions (yes millions) of small and midsize businesses across a wide range of industries. This vast experience helped us perfect Act! Premium with the most ideal feature set and almost no learning curve.
Act! pricing
Act! does not have a free version but does offer a free trial. Act! paid version starts at USD 30.00/month.
Starting Price:
USD 30.00/month
Free Version:
No
Free trial:
Yes
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Act! Reviews
Feature rating
5 reviews of 790
View all reviews
Thomas
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3
5
Reviewed on 29/11/2023
Act and old and reliable friend.
I have looked at other CRM packages and find they offer no great benefits.
Pros
It is easy to understand and use. You can add fields on any screen and it's user friendly.
Cons
Integration with exchange is unreliable. Support is spotty at best.
Response from Act!
Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources.
Replied 01/12/2023
Debbie
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 19/08/2024
Act! customer since 2006
I'm very satisfied with the system. It's so easy to add notes of each encounter with a client and/or vendor into the system.
Pros
It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database.
Cons
Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze.
Alternatives Considered
KeapReasons for Switching to Act!
I'm familiar with this program; Keap was out of my budget.Response from Act!
We're happy to hear that Act! is helping you manage your client and vendor information, Debbie, and that you're enjoying the value of our full-featured software. Thank you so much for taking the time to leave us this review!
Replied 30/08/2024
James
- Industry: Photography
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
1
2
Reviewed on 20/08/2024
Difficulties !!!
In the last two years I have accumulated a list of difficulties that I have experienced with ACT. Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre things that have taken place. I finally discontinued using one ACT business services. I've had more than six sales people contact me in an effort to upgrade or whatever and each time i complained about problems. Only one person out of that group responded with a solution Warren Meredith. He instructed me to contact ACT Support. I very recently upgraded and contacted ACT Support and I am presently in the process of HOPEFULLY solving the problems. We'll see once I have finished.
Pros
Act is a great program when it works. I have been using it for well over 25 years.
Cons
After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems
Response from Act!
James, we appreciate you taking the time to leave this review and are sorry to hear that you had issues with your older version of Act!. We are here to help and are standing by to provide assistance, should you need it, with your upgrade. Please don't hesitate to contact us at 866-873-2006 if you experience any issues so we can ensure you're up and running smoothly.
Replied 13/09/2024
Tracy
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5
5
Reviewed on 12/06/2024
ACT cloud for Marketing
ACT is a solid program and has been working for us since 1999. The cloud based version is new for our company but one we are welcoming since we want to speed up the database process. The old desktop version has become super slow and time consuming with freezes and overall slowdowns navigating through the CRM.
Pros
We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.
Cons
ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.
Reasons for Choosing Act!
The software support was no longer available.Switched From
ActiveCampaignReasons for Switching to Act!
The ease of moving from a CRM company that we have used for years.Response from Act!
Thanks for letting us know, Tracy, that Act! Premium Cloud is meeting your CRM and marketing needs. We appreciate you taking the time to let us know.
Replied 28/06/2024
Paul
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/08/2024
Act is Better than Other PIMs
With Act, I always believed I was a step ahead of my competition.
Pros
I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..
Cons
Over the years updates were often sketchy. Today those issues have been solved.
Alternatives Considered
Microsoft OutlookReasons for Switching to Act!
Outlook does not come near having the functionality that Act has.Response from Act!
Paul, we really appreciate you as a long-time customer and are excited to hear that Act! is still meeting your business's needs after 28 years! Thank you for letting us know.
Replied 16/08/2024
