4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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About Endear

Endear is the industry's leading CRM and clienteling platform, designed to empower omni-channel retail brands to boost sales and foster stronger customer relationships. Endear's clienteling software solution offers a suite of tools that seamlessly organize customer data, facilitate targeted communication through text and email campaigns, craft personalized Stories, provide built-in live chat functionality, and offer insightful analytics to track store, team, and campaign performance. With Endear, brands can modernize their strategy with one convenient, comprehensive tool that streamlines various aspects of customer engagement and retail sales enablement. The key strength of Endear lies in its ability to centralize and organize customer data effectively. By leveraging Endear's CRM, brands gain a holistic view of their customer base, enabling them to better tailor retail marketing strategies and personalize interactions. This level of customer segmentation and personalization is essential in today's competitive retail landscape, where rising to meet customer needs is a crucial part of building customer relationships for the long haul. Another key feature of Endear is its capacity to facilitate targeted communication through text and email campaigns. The platform empowers retailers to create and execute hyper-personalized campaigns, ensuring that the right message reaches the right audience at the right time. This targeted approach not only enhances the effectiveness of marketing efforts but also contributes to a more personalized and meaningful customer experience. In addition to its advanced retail marketing capabilities, Endear's stand-out feature is it's custom story builder. Endear Stories allow brands to showcase their products in a story-like format their customers already know and love. By curating personalized lookbooks using automatically imported products, teams can engage customers with a curated selection of products that align with their preferences, ultimately driving sales and increasing customer satisfaction. Plus, Endear offers built-in SalesChat, further elevating the ability to reach customers in real time. This feature facilitates instant assistance, product inquiries, and personalized recommendations directly from a brand's product pages, fostering an immediate connection that enhances the overall online customer experience. The live chat functionality also contributes to building customer trust and loyalty, as shoppers appreciate the accessibility and responsiveness of the brand. And finally, Endear goes beyond standard CRM functionalities by offering comprehensive analytics to track store, team, and campaign performance. Retailers can gain valuable insights into the effectiveness of their strategies, allowing for data-driven decision-making. This analytical component is crucial in refining retail store marketing, optimizing team performance, and identifying areas for improvement, ultimately contributing to sustained business growth. Elevate customer engagement, boost sales, and foster long-term loyalty with Endear. With an extensive range of features designed to help with data organization, targeted communication, custom lookbooks, live chat, robust analytics and more, Endear empowers retailers to navigate the complexities of the modern retail landscape with confidence and success. Invest in Endear today and revolutionize your approach to customer relationship management and sales optimization.
Endear Software - Customer profiles
Endear Software - Customer filters
Endear Software - Sales reporting
Endear Software - Branded lookbooks
Endear Software - Centralized messaging
Endear Software - Customer profiles - thumbnail
Endear Software - Customer filters - thumbnail
Endear Software - Sales reporting - thumbnail
Endear Software - Branded lookbooks - thumbnail
Endear Software - Centralized messaging - thumbnail

Endear pricing

Endear does not have a free version but does offer a free trial. Endear paid version starts at USD 300.00/month.

Starting Price:
USD 300.00/month
Free Version:
No
Free trial:
Yes

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Endear Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.3
Customer Support
4.7
5 reviews of 27 View all reviews
Thomas
Thomas
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2020

Awesome Tool

Customer service was amazing!

Pros

I liked the ease of use and the statistical analysis

Cons

Make it easier to message 500 people at once.

Response from Endear

Hey Thomas,
Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

Replied 15/07/2020
Ashli
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/12/2023

Perfect for Clienteling!

9/10 compared to my previous clientle system that I would rate 6/10

Pros

How easy it is to use compared to previous clientle systems I have used for retail in the past.

Cons

How slow it can be when searching a customer in our overall customer base

Katia
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
3
Customer Support
0

3
Reviewed on 13/07/2020

Needs work

Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

Pros

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Cons

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Response from Endear

Hey Katia,
Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at [email protected].

Replied 15/07/2020
allyson
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 19/06/2020

Been with Endear for a year +

The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution!

Pros

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Cons

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Response from Endear

Hey Allyson,
We really appreciate you look at us as a partner in accomplishing your goals as we see you in the same way! We are really looking forward to continuing to work together and move forward!

Replied 15/07/2020
Michelle
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 19/06/2020

Great clientelling tool

Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks.

Pros

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

Cons

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

Response from Endear

Hey Michelle,
It is awesome to hear that you are such a huge fan of our lookbooks! I hope messaging has gotten easier after your company's initial transition period. As always, let us know if we can do anything to help!

Replied 15/07/2020

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