--- description: Review of Endear Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Endear | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Endear](/software/325964/endear) # Endear Canonical: https://www.softwareadvice.com.au/software/325964/endear Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/325964/endear?page=2) > Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say — so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment. > > Verdict: Rated **4.4/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 47 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Endear - **Location**: New York, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 350.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Argentina, Australia, Canada, Chile, Colombia, France, Mexico, New Zealand, Nicaragua, Peru, Spain, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - CRM - Campaign Management - Collaboration Tools - Commenting/Notes - Commission Management - Contact Database - Contact Management - Content Management - Customer Database - Customer History - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Reports ## Integrations (13 total) - Gorgias - Klaviyo - Kustomer - Lightspeed - Microsoft 365 - Newstore - Shopify - Shopify POS - Shopify Plus - Square Payments - Teamwork Commerce - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) ## Related Categories - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Marketing Software](https://www.softwareadvice.com.au/directory/4630/marketing/software) - [Sales Enablement Software](https://www.softwareadvice.com.au/directory/595/sales-enablement/software) - [Multi-Channel eCommerce Software](https://www.softwareadvice.com.au/directory/4218/multi-channel-ecommerce/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews) 2. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6982 reviews) 3. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (971 reviews) 4. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3460 reviews) 5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) ## Reviews ### "Easy to Use, Consistent CRM with great reporting" — 5.0/5 > **Verified Reviewer** | *14 May 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products. > > **Cons**: The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments. ----- ### "Endear Review" — 4.0/5 > **Hailey** | *12 February 2025* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless\! > > **Cons**: I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear. > > I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions\! ----- ### "Needs work" — 3.0/5 > **Katia** | *13 July 2020* | Retail | Recommendation rating: 3.0/10 > > **Pros**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach > > **Cons**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible > > Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful ----- ### "Easy and intuitive tool" — 4.0/5 > **Adie** | *17 September 2025* | Retail | Recommendation rating: 6.0/10 > > **Pros**: The amount of customer data and the ease of use of the application. I like I can easily find the information I need in relation to client data. > > **Cons**: Only being able to send mass marketing emails to ten customers at a time is a drawback and the sent responses do lag, and do not update quickly. > > Overall my experience with endear has been a positive one, it’s an easy to use and we get a good amount of response from our customer base. ----- ### "Regional Stores Manager" — 4.0/5 > **Diego** | *25 April 2025* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: The ease of the automated campaigns going out. I don't have to keep on checking to see if it's happening and feel confident it will play itself out. > > **Cons**: I think the portion of writing the email isn't the friendliest. I wish changes would auto save. I feel like I have to save each time I upload product links. If I don't hit save and go to my preview, I have to go back and redo. The analytics portion I also sometimes don't feel like it is 100% accurate between in physical store and online store. > > The team has been super kind and available. The platform I think requires more education and time that I had imagined from the start. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/325964/endear?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/325964/endear) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data