---
description: Review of Castel Detect Live Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Castel Detect Live | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/4139/speech-recognition/software) > [Castel Detect Live](/software/325995/castel-detect-live)

# Castel Detect Live

Canonical: https://www.softwareadvice.com.au/software/325995/castel-detect-live

> Castel Detect Live is a contact center quality assurance solution that helps businesses monitor call center operations, set up agent coaching, create call scripts, and more from within a unified platform. The built-in chat functionality allows supervisors to instantly communicate feedback and preempt agents during customer interactions.

Castel Detect Live enables team leads to generate post call analysis, handle selective playback, capture disposition recordings, and generate call scores to automate quality assurance processes.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Castel Communications
- **Location**: Buffalo, US
- **Founded**: 1982

## Commercial Context

- **Starting Price**: USD 1.00
- **Pricing Details**: Contact Castel Communications for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Audio Capture
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Scripting
- Call Transfer
- Compliance Management
- Concatenated Speech
- Contact Management
- Customizable Macros
- Feedback Management
- IVR
- Knowledge Base Management
- Monitoring
- Multi-Language
- Predictive Dialer
- Queue Management

## Integrations (4 total)

- Avaya Experience Platform
- CXone Mpower
- MiVoice Business Solution
- Webex Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Speech Recognition Software](https://www.softwareadvice.com.au/directory/4139/speech-recognition/software)

## Related Categories

- [Speech Recognition Software](https://www.softwareadvice.com.au/directory/4139/speech-recognition/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software)

## Alternatives

1. [Talkatoo](https://www.softwareadvice.com.au/software/242315/talkatoo) — 4.7/5 (220 reviews)
2. [Transkriptor](https://www.softwareadvice.com.au/software/353670/transkriptor) — 4.7/5 (550 reviews)
3. [Dragon Professional Individual](https://www.softwareadvice.com.au/software/352348/dragon-professional-individual) — 4.0/5 (240 reviews)
4. [Sunoh](https://www.softwareadvice.com.au/software/435191/sunoh) — 4.1/5 (35 reviews)
5. [Descript](https://www.softwareadvice.com.au/software/235684/descript) — 4.7/5 (181 reviews)

## Reviews

### "I use this product to ensure real-time compliance with industry standards for my call center agents." — 5.0/5

> **Justin** | *12 June 2018* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them.
> 
> **Cons**: This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in.
> 
> Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event targeting to prompt them with the proper scripts and alerts to ensure compliance. This leads to more right party contacts and revenue because there is little downtime when training new agents. Using call scoring and event targeting, we are able to place compliance data alongside our revenue data to determine which compliance behaviors are correlated with better customer service and more revenue secured. We can then update our training programs to train agents to do more of what is working.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/325995/castel-detect-live)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/325995/castel-detect-live> |
| en-GB | <https://www.softwareadvice.co.uk/software/325995/castel-detect-live> |
| en-IE | <https://www.softwareadvice.ie/software/325995/castel-detect-live> |
| en-NZ | <https://www.softwareadvice.co.nz/software/325995/castel-detect-live> |

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