--- description: Review of Vertex Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vertex | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Payroll Software](/directory/318/payroll-software/software) > [Vertex](/software/326127/vertex) # Vertex Canonical: https://www.softwareadvice.com.au/software/326127/vertex Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/326127/vertex?page=2) > Vertex is a single tax engine capable of managing both tax determination and transaction management functions. It uses robust technology to improve tax accuracy and consistency on sales and purchase transactions. Integrations to ERP, e-commerce, procurement, and other billing systems enable Vertex to seamlessly support growing businesses with high volume and complex transactions at speed and scale. > > Verdict: Rated **4.3/5** by 75 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 75 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vertex - **Location**: King of Prussia, US - **Founded**: 1978 ## Commercial Context - **Starting Price**: USD 5,000.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany and 46 more ## Features - Address Validation - Approval Process Control - Audit Trail - Billing & Invoicing - Compliance Management - Consumer Use Tax - Corporate/Business - Data Import/Export - Data Verification - Document Management - Due Date Tracking - Electronic Filing - Exception Notification - Exemption Management - Multi-Currency - Payroll Management - Payroll Reporting - Process/Workflow Automation - Reporting/Analytics - Sales Tax Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Payroll Software](https://www.softwareadvice.com.au/directory/318/payroll-software/software) ## Related Categories - [Payroll Software](https://www.softwareadvice.com.au/directory/318/payroll-software/software) - [Billing and Invoicing Software](https://www.softwareadvice.com.au/directory/263/billing-invoicing-software/software) - [Tax Practice Management Software](https://www.softwareadvice.com.au/directory/4237/tax-practice-management/software) - [Tax Preparation Software](https://www.softwareadvice.com.au/directory/4497/tax-preparation/software) - [Corporate Tax Software](https://www.softwareadvice.com.au/directory/4282/corporate-tax/software) ## Alternatives 1. [Avalara](https://www.softwareadvice.com.au/software/125770/avalara) — 4.0/5 (350 reviews) 2. [QuickBooks Online](https://www.softwareadvice.com.au/software/393202/quickbooks-online) — 4.3/5 (8393 reviews) 3. [hellotax](https://www.softwareadvice.com.au/software/172867/hellotax) — 4.6/5 (107 reviews) 4. [Kintsugi](https://www.softwareadvice.com.au/software/515636/Kintsugi) — 4.8/5 (16 reviews) 5. [QuickBooks Online Advanced](https://www.softwareadvice.com.au/software/49805/quickbooks-online-advanced) — 4.4/5 (1037 reviews) ## Reviews ### "Vertex - The Evergreen Tool" — 5.0/5 > **Vishal** | *23 March 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Now more tax areas and jurisdictions have been included under vertex. Now we also got the copilot option in vertex integrated itself so that AI can help in various ways. A quality value addition to vertex I would say. > > **Cons**: Cache memory is now being stored for a longer period of time which results in a similar result even for different location id. It's not a big cons. > > It is good and the user experience is getting better day by day. Not felt bored even after so many years of use. It is maintaining the level from years. ----- ### "Great product overall." — 4.0/5 > **Tara** | *5 June 2023* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I love working the Tax Preparer Team at Vertex. They are the main reason I love Vertex. I also like how easy it is to upload tax data files into Vertex. > > **Cons**: I wish that there was a better resource at Vertex for navigating solutions in O'Series, when it comes to resolving issues we discover along the way. Navigating the ticketing system and the various emails back and forth (only to get a mediocre answer) is quite discouraging. > > Overall, it's a great product. ----- ### "Good product" — 5.0/5 > **Toni** | *28 September 2021* | Semiconductors | Recommendation rating: 9.0/10 > > **Pros**: I have used Vertex for 10+ years. Whenever I have an issue all I have to do is call and customer service is always there to help fix my issue. The representatives are always kind and helpful. They follow through to make sure I am happy with the product and my issues are resolved. > > **Cons**: Sometimes the critical changes come out after I finish filing my returns resulting in a possible problem with the return. Not so happy when that happens. > > Overall I do like the product. It has so many great features that make filing returns easier. I can mostly rely on what is on the return I print out from Vertex. ----- ### "Vertex tax" — 5.0/5 > **Val** | *15 January 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: we using as tax engin for tax calculations, generating tax reports > > **Cons**: mapping to SAP and products category is limited > > great products, calculate taxes same time ----- ### "Vertex: A great tool to calculate cross border tax" — 5.0/5 > **Sumana** | *30 August 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: It's a very useful tax calculation tool useful for multiple countries like US, CA etc. with great customer support. > > **Cons**: 1. L1 support response quality should be little better. 2. Response time should be little lesser than what it is currently. > > It's a great experience to use Vertex as a tax calculation tool. It's customer support is also very efficient and dedicated. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/326127/vertex?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/326127/vertex) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data